Customer Service Representative
RhinoLift Foundation Solutions, Charlotte, North Carolina, United States, 28245
We are seeking a motivated and confident
Customer Service Representative
to support our sales team and help drive continued growth. This role focuses on following up with warm leads, handling inbound calls, setting appointments, and strengthening our online reputation through customer outreach.
This position is ideal for a self-starter who is organized, confident on the phone, and capable of creating and managing an effective follow-up system.
Key Responsibilities
Make follow-up calls to warm leads generated by sales representatives
Answer incoming phone calls and provide excellent customer service
Schedule and confirm appointments for the sales team
Reach out to previous customers to request and build online reviews
Maintain accurate records of calls, follow-ups, and appointments
Develop and manage a consistent follow-up process to ensure no opportunities are missed
Represent the company professionally and positively in all customer interactions
Qualifications & Skills
Strong verbal communication and phone skills
Confident, professional, and customer-focused demeanor
Self-starter with the ability to work independently
Highly organized with strong follow-up and time-management skills
Comfortable using CRM systems or willing to learn
Previous customer service experience preferred
What We Offer
Full-time position
Supportive team environment with opportunity for growth
Training and tools needed to be successful
#J-18808-Ljbffr
Customer Service Representative
to support our sales team and help drive continued growth. This role focuses on following up with warm leads, handling inbound calls, setting appointments, and strengthening our online reputation through customer outreach.
This position is ideal for a self-starter who is organized, confident on the phone, and capable of creating and managing an effective follow-up system.
Key Responsibilities
Make follow-up calls to warm leads generated by sales representatives
Answer incoming phone calls and provide excellent customer service
Schedule and confirm appointments for the sales team
Reach out to previous customers to request and build online reviews
Maintain accurate records of calls, follow-ups, and appointments
Develop and manage a consistent follow-up process to ensure no opportunities are missed
Represent the company professionally and positively in all customer interactions
Qualifications & Skills
Strong verbal communication and phone skills
Confident, professional, and customer-focused demeanor
Self-starter with the ability to work independently
Highly organized with strong follow-up and time-management skills
Comfortable using CRM systems or willing to learn
Previous customer service experience preferred
What We Offer
Full-time position
Supportive team environment with opportunity for growth
Training and tools needed to be successful
#J-18808-Ljbffr