Director of Operations
Disability Rights Wisconsin, Milwaukee, Wisconsin, United States, 53244
Who is Disability Rights Wisconsin?
Disability Rights Wisconsin
is Wisconsin’s Protection and Advocacy system. The agency is charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work. In turn we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.
Disability Rights Wisconsin arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include: Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.
Our programs include:
Protection & Advocacy for people with disabilities (addressing abuse/neglect, discrimination, and access to services)
Disability Benefits Specialist program (helping people access Social Security, Medicaid, Medicare, and private insurance)
Family Care & IRIS Ombudsman program (supporting people to remain in community-based settings)
Victim Advocacy services for crime victims with disabilities
Note:
You can request alternate formats of this position announcement. You may submit your application materials in alternate formats if needed. Please contact hr@drwi.org for alternate formats.
About This Position The Director of Operations is a key member of the leadership team and oversees the organization's internal operations. This position supervises the Human Resources, Information Technology (IT), and Administrative Support teams, as well as oversees the Milwaukee office, to ensure efficient, compliant, and mission-aligned support services. The Director of Operations provides high‑level oversight and ensures that administrative systems effectively support the organization’s legal and advocacy goals.
Full Time Equivalent:
1 FTE (40Hours/week)
Reports to:
Executive Director
Rate:
$115,000 to 125,000 per year
Location:
This is a
Milwaukee-based
office position. Hybrid work is available. Applicant must be a Wisconsin resident.
Job Hours:
The majority of hours should be completed during core office hours, weekdays from 8 a.m. to 5 p.m. Some evening and weekend hours may be required.
Application Instructions:
Submit resume detailing your qualifications and experience as they relate to the minimum and preferred qualifications.
Application Deadline:
Preferred consideration will be given to applicants who apply by March 2.
Position will remain open until filled.
Key Responsibilities Operational Oversight (25%) Supervise, guide, and support the HR staff, IT Manager, and Administrative Support staff. Ensure coordination across administrative departments and alignment with organizational goals. Identify and implement process improvements across internal operations. Oversee DRW’s physical office spaces and serve as primary liaison with landlords and vendors.
Human Resources (10%) Oversee HR operations and ensure consistent application of personnel policies and procedures. Partner with HR staff to build a workplace culture that fosters belonging and inclusion. Actively participate in staff attraction and retention initiatives.
Information Technology (10%) Supervise IT staff and oversee IT vendors or independent contractors to ensure secure, functional, and efficient systems for remote and office‑based employees. Guide technology planning and investment aligned with the organization’s strategic direction.
Administration (15%) Oversee day‑to‑day administrative functions across multiple offices and remote environments. Ensure consistent office operations, supplies, document management, and internal communications infrastructure.
Leadership and Collaboration (15%) Serve as a member of the leadership team and contribute to organizational strategy. Provide on‑site leadership at the Milwaukee office. Represent operations priorities in agency‑wide planning and decision‑making. Act as a liaison to Board committees, as needed.
Supervision and Mentorship (20%) Directly supervise individuals who oversee the day‑to‑day operations of their respective teams. Promote a supportive, collaborative, and accountable work environment for staff. Conduct regular performance evaluations of supervisees and oversee performance management across staff. Work with staff to ensure proper supervision, including addressing performance issues and training needs. Ensure all staff receive appropriate, ongoing training to enhance their skills and effectiveness. Coordinate internal and external training opportunities to promote professional growth for attorneys and advocates. Foster a culture of continuous improvement and knowledge sharing.
General (5%) Adhere to all DRW policies and procedures, including but not limited to work hours, timesheets, file maintenance, confidentiality, and security. Participate in DRW activities such as all‑staff meetings and committees. May be other related duties as assigned.
Qualifications Minimum Qualifications:
Bachelor’s degree in nonprofit management, business, public administration, or related field, or equivalent experience
Minimum 5–7 years of experience in nonprofit operations, including supervisory experience
Strong knowledge of nonprofit IT, HR compliance, and administrative systems
Demonstrated leadership and team‑building skills
Excellent organizational, problem‑solving, and interpersonal skills
Commitment to equity, inclusion, and the mission of providing legal services to underserved communities
Preferred Qualifications:
Ability to write and/or speak Spanish, Hmong, or ASL as well as English is desired
Demonstrated skill to establish internal and external credibility
Ability to maintain organization‑wide perspective while developing initiatives
Adaptive capacity to evolve with the organization
Work Environment and Physical Demands
Ability to remain stationary, often standing or sitting, for long periods.
Ability to traverse, bend, and reach to access files and operate office equipment.
Perform repetitive motions that may include wrists, hands, or fingers.
Occasionally lift or move objects up to 20 pounds.
Some independent travel is required between the offices.
Benefits Disability Rights Wisconsin places an unparalleled value on the well‑being of our staff. The following benefits are offered for permanent employees who work 20 or more hours per week:
Generous employer contribution for individual and family health insurance plus a Health Reimbursement Account for uncovered health care costs.
Employer‑provided Short‑Term and Long‑Term Disability Insurance
401(k) Retirement Plan with Employer Contribution
Flex Spending Account
Access to affordable, quality:
Dental, Vision Coverage
Additional Life Insurance for employee and spouse and children
Critical Illness Insurance
Identity Theft
Pet Insurance
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans. However, our status as a not‑for‑profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
For more information, read the Federal Student Aid’s Public Service Loan Forgiveness (PSLF) page: studentaid.gov/manage‑loans/forgiveness‑cancellation/public‑service
Generous paid time off policies include:
10 Fixed and 4 Floating Holidays
Leave time for:
Medical and Caretaking
Vacation
Personal
Bereavement Leave
Additional benefits include the Employee Assistance Program (EAP), Commuter Choice, and Sabbatical Leave.
Equal Employment Opportunity Act (EEO) and Affidative Action (AA) We are an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status following Title VII of the Civil Rights Act of 1964 and the American with Disabilities Act (ADA) and the Uniformed Services Employment and Reemployment Rights Act (USERRA). Our organization is committed to building a culturally diverse and inclusive environment.
Date of Job Description:
February 2026
#J-18808-Ljbffr
is Wisconsin’s Protection and Advocacy system. The agency is charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work. In turn we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.
Disability Rights Wisconsin arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include: Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.
Our programs include:
Protection & Advocacy for people with disabilities (addressing abuse/neglect, discrimination, and access to services)
Disability Benefits Specialist program (helping people access Social Security, Medicaid, Medicare, and private insurance)
Family Care & IRIS Ombudsman program (supporting people to remain in community-based settings)
Victim Advocacy services for crime victims with disabilities
Note:
You can request alternate formats of this position announcement. You may submit your application materials in alternate formats if needed. Please contact hr@drwi.org for alternate formats.
About This Position The Director of Operations is a key member of the leadership team and oversees the organization's internal operations. This position supervises the Human Resources, Information Technology (IT), and Administrative Support teams, as well as oversees the Milwaukee office, to ensure efficient, compliant, and mission-aligned support services. The Director of Operations provides high‑level oversight and ensures that administrative systems effectively support the organization’s legal and advocacy goals.
Full Time Equivalent:
1 FTE (40Hours/week)
Reports to:
Executive Director
Rate:
$115,000 to 125,000 per year
Location:
This is a
Milwaukee-based
office position. Hybrid work is available. Applicant must be a Wisconsin resident.
Job Hours:
The majority of hours should be completed during core office hours, weekdays from 8 a.m. to 5 p.m. Some evening and weekend hours may be required.
Application Instructions:
Submit resume detailing your qualifications and experience as they relate to the minimum and preferred qualifications.
Application Deadline:
Preferred consideration will be given to applicants who apply by March 2.
Position will remain open until filled.
Key Responsibilities Operational Oversight (25%) Supervise, guide, and support the HR staff, IT Manager, and Administrative Support staff. Ensure coordination across administrative departments and alignment with organizational goals. Identify and implement process improvements across internal operations. Oversee DRW’s physical office spaces and serve as primary liaison with landlords and vendors.
Human Resources (10%) Oversee HR operations and ensure consistent application of personnel policies and procedures. Partner with HR staff to build a workplace culture that fosters belonging and inclusion. Actively participate in staff attraction and retention initiatives.
Information Technology (10%) Supervise IT staff and oversee IT vendors or independent contractors to ensure secure, functional, and efficient systems for remote and office‑based employees. Guide technology planning and investment aligned with the organization’s strategic direction.
Administration (15%) Oversee day‑to‑day administrative functions across multiple offices and remote environments. Ensure consistent office operations, supplies, document management, and internal communications infrastructure.
Leadership and Collaboration (15%) Serve as a member of the leadership team and contribute to organizational strategy. Provide on‑site leadership at the Milwaukee office. Represent operations priorities in agency‑wide planning and decision‑making. Act as a liaison to Board committees, as needed.
Supervision and Mentorship (20%) Directly supervise individuals who oversee the day‑to‑day operations of their respective teams. Promote a supportive, collaborative, and accountable work environment for staff. Conduct regular performance evaluations of supervisees and oversee performance management across staff. Work with staff to ensure proper supervision, including addressing performance issues and training needs. Ensure all staff receive appropriate, ongoing training to enhance their skills and effectiveness. Coordinate internal and external training opportunities to promote professional growth for attorneys and advocates. Foster a culture of continuous improvement and knowledge sharing.
General (5%) Adhere to all DRW policies and procedures, including but not limited to work hours, timesheets, file maintenance, confidentiality, and security. Participate in DRW activities such as all‑staff meetings and committees. May be other related duties as assigned.
Qualifications Minimum Qualifications:
Bachelor’s degree in nonprofit management, business, public administration, or related field, or equivalent experience
Minimum 5–7 years of experience in nonprofit operations, including supervisory experience
Strong knowledge of nonprofit IT, HR compliance, and administrative systems
Demonstrated leadership and team‑building skills
Excellent organizational, problem‑solving, and interpersonal skills
Commitment to equity, inclusion, and the mission of providing legal services to underserved communities
Preferred Qualifications:
Ability to write and/or speak Spanish, Hmong, or ASL as well as English is desired
Demonstrated skill to establish internal and external credibility
Ability to maintain organization‑wide perspective while developing initiatives
Adaptive capacity to evolve with the organization
Work Environment and Physical Demands
Ability to remain stationary, often standing or sitting, for long periods.
Ability to traverse, bend, and reach to access files and operate office equipment.
Perform repetitive motions that may include wrists, hands, or fingers.
Occasionally lift or move objects up to 20 pounds.
Some independent travel is required between the offices.
Benefits Disability Rights Wisconsin places an unparalleled value on the well‑being of our staff. The following benefits are offered for permanent employees who work 20 or more hours per week:
Generous employer contribution for individual and family health insurance plus a Health Reimbursement Account for uncovered health care costs.
Employer‑provided Short‑Term and Long‑Term Disability Insurance
401(k) Retirement Plan with Employer Contribution
Flex Spending Account
Access to affordable, quality:
Dental, Vision Coverage
Additional Life Insurance for employee and spouse and children
Critical Illness Insurance
Identity Theft
Pet Insurance
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans. However, our status as a not‑for‑profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
For more information, read the Federal Student Aid’s Public Service Loan Forgiveness (PSLF) page: studentaid.gov/manage‑loans/forgiveness‑cancellation/public‑service
Generous paid time off policies include:
10 Fixed and 4 Floating Holidays
Leave time for:
Medical and Caretaking
Vacation
Personal
Bereavement Leave
Additional benefits include the Employee Assistance Program (EAP), Commuter Choice, and Sabbatical Leave.
Equal Employment Opportunity Act (EEO) and Affidative Action (AA) We are an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status following Title VII of the Civil Rights Act of 1964 and the American with Disabilities Act (ADA) and the Uniformed Services Employment and Reemployment Rights Act (USERRA). Our organization is committed to building a culturally diverse and inclusive environment.
Date of Job Description:
February 2026
#J-18808-Ljbffr