Job Summary
We are searching for an experienced Customer Service Representative at our TexTrail-Fowler-CA facility. Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy‑duty, marine, agriculture, and manufactured housing markets. The opportunity is for a
Customer Service Representative
at our manufacturing facility located in
Fowler, CA .
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state‑of‑the‑art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
Job Description The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as providing customers with product, pricing, and shipping information. Specific duties include:
Responding to customer inquiries both in person and over the phone.
Maintaining system information including product pricing and availability.
Entering customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
Contacting truck run customers for orders and ensuring that orders are placed on a timely basis.
Making same‑day follow‑up calls to customers regarding backorders and delivery dates.
Actively participating in company‑defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
Researching customer service complaints and answering customer questions; consulting with management for direction to resolve complaints.
Researching all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
Tracking shipments as necessary.
Other duties as assigned.
Qualifications
The ideal candidate will have excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Dexter provides on‑the‑job training including technical product training, business system training, and company policy and procedure training.
Benefits
Dexter offers a competitive wage.
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA.
3% profit sharing in our Safe Harbor program.
401(k) Plan with company contributions.
Opportunities for internal career development and growth.
Apply Now Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Work Authorization Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F‑1 (including those with OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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Customer Service Representative
at our manufacturing facility located in
Fowler, CA .
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state‑of‑the‑art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
Job Description The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as providing customers with product, pricing, and shipping information. Specific duties include:
Responding to customer inquiries both in person and over the phone.
Maintaining system information including product pricing and availability.
Entering customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
Contacting truck run customers for orders and ensuring that orders are placed on a timely basis.
Making same‑day follow‑up calls to customers regarding backorders and delivery dates.
Actively participating in company‑defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
Researching customer service complaints and answering customer questions; consulting with management for direction to resolve complaints.
Researching all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
Tracking shipments as necessary.
Other duties as assigned.
Qualifications
The ideal candidate will have excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Dexter provides on‑the‑job training including technical product training, business system training, and company policy and procedure training.
Benefits
Dexter offers a competitive wage.
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA.
3% profit sharing in our Safe Harbor program.
401(k) Plan with company contributions.
Opportunities for internal career development and growth.
Apply Now Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Work Authorization Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F‑1 (including those with OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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