At Saranoni, we believe meaningful moments are created through thoughtful service, beautiful products, and genuine human connection, and we’re seeking a highly organized, people-focused Customer Service Representative to help create exceptional experiences for both our customers and our team.
This role is ideal for someone who thrives on structure, enjoys supporting others, and takes pride in keeping things running smoothly behind the scenes. You’ll be the heartbeat of our office and showroom—supporting customers, coordinating office events, and helping foster a positive, organized, and welcoming work environment.
If you love serving others with warmth and being a steady, dependable presence in a growing business, this role may be a great fit.
What You’ll Do: Customer Experience:
Respond to customer emails, chats, phone calls, voicemails, and reviews in a timely, kind, and professional manner
Process returns, exchanges, refunds, restocks, and order updates within established timelines
Greet and assist walk-in customers, provide product education, and support in-store sales
Ensure every customer interaction reflects Saranoni’s commitment to comfort, warmth, and connection
Office & Showroom Operations:
Manage daily office and showroom operations, including opening/closing procedures
Maintain a clean, organized, and welcoming workspace
Coordinate basic administrative tasks such as invoices, check runs, chargebacks, and documentation
Keep shared systems, files, and internal tools organized and up to date People Operations & Culture Support
Assist with job postings, team communications, reimbursements, and internal documentation
Support employee celebrations, company meetings, morale initiatives, and donations tracking
Help plan and execute warehouse sales, company events, and trade show support
What You Bring:
Strong organizational and time-management skills with excellent attention to detail
Confident, friendly communicator who enjoys working with customers and teammates
Self-starter who takes initiative, sees what needs to be done, and follows through
Ability to manage recurring responsibilities independently and follow established processes
Comfort working across multiple systems, spreadsheets, and digital tools
Proactive, dependable, adaptable, and solutions-oriented
Desire to help the company grow by improving systems, organization, and experience through your work
Experience in a customer-facing, administrative, operations, or office role is strongly preferred
Why You’ll Love Working at Saranoni:
Family-founded, values-driven company
Meaningful products that bring comfort, warmth, and connection
Supportive, collaborative team environment
Opportunity to make a real impact in a growing organization
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This role is ideal for someone who thrives on structure, enjoys supporting others, and takes pride in keeping things running smoothly behind the scenes. You’ll be the heartbeat of our office and showroom—supporting customers, coordinating office events, and helping foster a positive, organized, and welcoming work environment.
If you love serving others with warmth and being a steady, dependable presence in a growing business, this role may be a great fit.
What You’ll Do: Customer Experience:
Respond to customer emails, chats, phone calls, voicemails, and reviews in a timely, kind, and professional manner
Process returns, exchanges, refunds, restocks, and order updates within established timelines
Greet and assist walk-in customers, provide product education, and support in-store sales
Ensure every customer interaction reflects Saranoni’s commitment to comfort, warmth, and connection
Office & Showroom Operations:
Manage daily office and showroom operations, including opening/closing procedures
Maintain a clean, organized, and welcoming workspace
Coordinate basic administrative tasks such as invoices, check runs, chargebacks, and documentation
Keep shared systems, files, and internal tools organized and up to date People Operations & Culture Support
Assist with job postings, team communications, reimbursements, and internal documentation
Support employee celebrations, company meetings, morale initiatives, and donations tracking
Help plan and execute warehouse sales, company events, and trade show support
What You Bring:
Strong organizational and time-management skills with excellent attention to detail
Confident, friendly communicator who enjoys working with customers and teammates
Self-starter who takes initiative, sees what needs to be done, and follows through
Ability to manage recurring responsibilities independently and follow established processes
Comfort working across multiple systems, spreadsheets, and digital tools
Proactive, dependable, adaptable, and solutions-oriented
Desire to help the company grow by improving systems, organization, and experience through your work
Experience in a customer-facing, administrative, operations, or office role is strongly preferred
Why You’ll Love Working at Saranoni:
Family-founded, values-driven company
Meaningful products that bring comfort, warmth, and connection
Supportive, collaborative team environment
Opportunity to make a real impact in a growing organization
#J-18808-Ljbffr