Carrier Operations Representative
KCH Transportation, Chattanooga, Tennessee, United States, 37450
KCH Transportation is a leading third-party logistics (3PL) company specializing in customized freight solutions across North America. We partner with shippers and carriers to deliver reliable, scalable, and technology-driven transportation services.
At KCH, we pride ourselves on a people-first culture, strong carrier relationships, and a commitment to operational excellence. Our teams work collaboratively in a fast-paced environment where performance is recognized, growth is encouraged, and innovation is valued.
We're actively hiring Carrier Operations Representatives to join the team in our Chattanooga, TN headquarters!
The Role:
Carrier Operations Representative
Compensation:
Base Pay + Commission Incentives
Reports To:
Operations Manager
Employment Type:
Full-Time (On-Site)
**Target Start Date: March 9th, 2026**
Position Overview We are seeking a Carrier Operations Representative to join our growing logistics team at KCH Transportation. This role focuses on carrier sourcing, freight execution, shipment tracking, and relationship management to ensure reliable capacity coverage and on-time delivery.
The ideal candidate thrives in a fast-paced logistics environment, communicates effectively, and enjoys building long-term relationships with trucking partners.
Key Responsibilities
Source and secure carrier capacity using load boards, TMS platforms, and carrier networks
Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers
Track and trace shipments from tender through final delivery
Communicate proactively with carriers and internal sales and account management teams
Resolve service issues including delays, breakdowns, and delivery exceptions
Ensure carrier compliance (insurance, safety ratings, onboarding documentation)
Analyze carrier performance metrics to improve service levels and carrier partnerships
Strong negotiation, communication, and relationship-building skills
Ability to multitask and prioritize in a high-volume transportation environment
Detail-oriented with strong organizational and follow-up skills
Proficiency with Transportation Management Systems (TMS), load boards (DAT, Truckstop), and Microsoft Office
Ability to work independently while collaborating cross-functionally
Qualifications
High School Diploma or GED required (Associate Degree preferred)
Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred
Knowledge of truckload (TL), LTL, and freight operations is a plus
Why Join KCH Transportation
Full Benefits Package:
Medical, dental, and vision insurance options, plus a 401(k) with company match to support your long-term goals
PTO & Holidays!
Collaborative, Onsite Team Environment:
Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter
#J-18808-Ljbffr
At KCH, we pride ourselves on a people-first culture, strong carrier relationships, and a commitment to operational excellence. Our teams work collaboratively in a fast-paced environment where performance is recognized, growth is encouraged, and innovation is valued.
We're actively hiring Carrier Operations Representatives to join the team in our Chattanooga, TN headquarters!
The Role:
Carrier Operations Representative
Compensation:
Base Pay + Commission Incentives
Reports To:
Operations Manager
Employment Type:
Full-Time (On-Site)
**Target Start Date: March 9th, 2026**
Position Overview We are seeking a Carrier Operations Representative to join our growing logistics team at KCH Transportation. This role focuses on carrier sourcing, freight execution, shipment tracking, and relationship management to ensure reliable capacity coverage and on-time delivery.
The ideal candidate thrives in a fast-paced logistics environment, communicates effectively, and enjoys building long-term relationships with trucking partners.
Key Responsibilities
Source and secure carrier capacity using load boards, TMS platforms, and carrier networks
Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers
Track and trace shipments from tender through final delivery
Communicate proactively with carriers and internal sales and account management teams
Resolve service issues including delays, breakdowns, and delivery exceptions
Ensure carrier compliance (insurance, safety ratings, onboarding documentation)
Analyze carrier performance metrics to improve service levels and carrier partnerships
Strong negotiation, communication, and relationship-building skills
Ability to multitask and prioritize in a high-volume transportation environment
Detail-oriented with strong organizational and follow-up skills
Proficiency with Transportation Management Systems (TMS), load boards (DAT, Truckstop), and Microsoft Office
Ability to work independently while collaborating cross-functionally
Qualifications
High School Diploma or GED required (Associate Degree preferred)
Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred
Knowledge of truckload (TL), LTL, and freight operations is a plus
Why Join KCH Transportation
Full Benefits Package:
Medical, dental, and vision insurance options, plus a 401(k) with company match to support your long-term goals
PTO & Holidays!
Collaborative, Onsite Team Environment:
Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter
#J-18808-Ljbffr