Appointment Scheduler/ Service BDC
Toyota of Melbourne, Melbourne, Florida, United States, 32935
Customer Service & Appointment Scheduler
The duties include but are not limited to contacting customers who have had declined services, are due service on their vehicles. Inbound calls to schedule services for vehicles. This position you will need to have general automotive knowledge & computer experience. This is a full-time position. Position requires working weekends.
Compensation & Benefits Hourly pay + commission based on appointment shown rate
Responsibilities
Maintain confidentiality of all dealership records
Follow dealership policies and procedures at all times
Communicate effectively with colleagues and customers
Provide excellent customer service in a timely and professional manner, while scheduling service appointments.
Requirements
High school diploma or equivalent
Prior experience in a call center or scheduling.
Proficient in using computer software including excel
Excellent organizational and time management skills
Ability to multitask and prioritize deadlines effectively
High level of attention to detail and accuracy
Strong communication and customer service skills
Must be able to maintain confidentiality of sensitive information
Willingness to work in a team environment
Must have a valid driver's license and pass a drug test & background check
EEOC Statement:
Toyota of Melbourne is an equal opportunity employer and is firmly committed to complying with all federal, state, and local equal employment opportunity (EEO) laws.
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Compensation & Benefits Hourly pay + commission based on appointment shown rate
Responsibilities
Maintain confidentiality of all dealership records
Follow dealership policies and procedures at all times
Communicate effectively with colleagues and customers
Provide excellent customer service in a timely and professional manner, while scheduling service appointments.
Requirements
High school diploma or equivalent
Prior experience in a call center or scheduling.
Proficient in using computer software including excel
Excellent organizational and time management skills
Ability to multitask and prioritize deadlines effectively
High level of attention to detail and accuracy
Strong communication and customer service skills
Must be able to maintain confidentiality of sensitive information
Willingness to work in a team environment
Must have a valid driver's license and pass a drug test & background check
EEOC Statement:
Toyota of Melbourne is an equal opportunity employer and is firmly committed to complying with all federal, state, and local equal employment opportunity (EEO) laws.
#J-18808-Ljbffr