Customer Service Representative - Specialty Pharmacy
AssistRx, Forsman, Minnesota, United States
Job Description
Job Description:
The purpose of this role is to meet or exceed the patient's expectations by
assessing patient needs, assigning priorities, and triaging the information to the appropriate resources.
A Day in the Life as a Customer Service Representative This role works directly with patients, assessing their needs, assigning priorities, and triaging the information to the appropriate resources. The Customer Service Representative will function within a multidisciplinary team to provide information about the services offered by Patient Services.
Act as first point of contact with patients by carefully evaluating the purpose of the call, assessing their needs, prioritizing handling, and triaging calls when indicated.
Enroll new customers to Patient Services.
Record activities in the patient database and follow up to secure services (e.g., product training, mailing of promotional materials) by contacting physicians’ offices, pharmacies, and other external entities.
Complete various special projects as required.
Job Snapshot
Location: 9400 Southpark Center Loop, Orlando, FL 32819
Onsite Requirements: Onsite availability required
Compensation: $18.00 – $20.00
Requirements Qualifications to be a Customer Service Representative:
Previous work experience in Specialty Pharmacy or Customer Service.
Professional level skills in computer use, including Microsoft Office, email, web-based applications, and keyboarding skills.
Experience working with people in high-pressure, time-sensitive situations (telephone or face-to-face) that involve problem solving, decision making, excellent judgment, and customer service skills.
Strong ability to multi-task and strong time management skills.
Ability to function in a high-volume, fast-paced environment.
Dependable and strong work ethic.
Ability to accept and implement feedback and coaching.
Specific type of experience preferred:
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
Experience working in a health care/pharmaceutical industry environment.
Understanding of challenges associated with patients' medical conditions.
Benefits Voted Top Work Places in Orlando 3 years in a row , AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are
#TransformingLives .
Impactful Work: Join a team at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Career Growth: We prioritize a "promote from within" mentality and invest in employees’ growth via our Advance Gold program.
Innovation: Contribute to groundbreaking solutions that address complex challenges in the healthcare industry.
Paid Time Off & Holidays: 100 hours (12.5 days) PTO upon employment, prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually.
Work Hard, Play Hard: Tenure vacation bonus of $1,000 at 3-year anniversary and $2,500 at 5-year anniversary.
Full Benefits: Medical, dental, vision, life, and short-term disability insurance; matching 401(k) with immediate vesting.
Collaborative Environment: Work alongside talented professionals dedicated to collaboration, learning, and innovation. Tell your friends about us! If hired, receive a $750 referral bonus.
Awards
#TransformingLives Honor: Quarterly peer-to-peer award recognizing team members transforming lives for patients.
Values Award: Quarterly award recognizing individuals who exhibit core company values—Excellence, Winning, Respect, Inspiration, Teamwork.
Vision Award: Annual award recognizing an individual who goes above and beyond to support AssistRx’s vision of transforming lives through access to therapy.
AssistRx, Inc. is a proud Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional on successful completion of a pre-employment background check.
In compliance with federal law, all persons hired must verify identity and work eligibility in the United States and complete the required employment eligibility verification documents upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
#J-18808-Ljbffr
The purpose of this role is to meet or exceed the patient's expectations by
assessing patient needs, assigning priorities, and triaging the information to the appropriate resources.
A Day in the Life as a Customer Service Representative This role works directly with patients, assessing their needs, assigning priorities, and triaging the information to the appropriate resources. The Customer Service Representative will function within a multidisciplinary team to provide information about the services offered by Patient Services.
Act as first point of contact with patients by carefully evaluating the purpose of the call, assessing their needs, prioritizing handling, and triaging calls when indicated.
Enroll new customers to Patient Services.
Record activities in the patient database and follow up to secure services (e.g., product training, mailing of promotional materials) by contacting physicians’ offices, pharmacies, and other external entities.
Complete various special projects as required.
Job Snapshot
Location: 9400 Southpark Center Loop, Orlando, FL 32819
Onsite Requirements: Onsite availability required
Compensation: $18.00 – $20.00
Requirements Qualifications to be a Customer Service Representative:
Previous work experience in Specialty Pharmacy or Customer Service.
Professional level skills in computer use, including Microsoft Office, email, web-based applications, and keyboarding skills.
Experience working with people in high-pressure, time-sensitive situations (telephone or face-to-face) that involve problem solving, decision making, excellent judgment, and customer service skills.
Strong ability to multi-task and strong time management skills.
Ability to function in a high-volume, fast-paced environment.
Dependable and strong work ethic.
Ability to accept and implement feedback and coaching.
Specific type of experience preferred:
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
Experience working in a health care/pharmaceutical industry environment.
Understanding of challenges associated with patients' medical conditions.
Benefits Voted Top Work Places in Orlando 3 years in a row , AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are
#TransformingLives .
Impactful Work: Join a team at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Career Growth: We prioritize a "promote from within" mentality and invest in employees’ growth via our Advance Gold program.
Innovation: Contribute to groundbreaking solutions that address complex challenges in the healthcare industry.
Paid Time Off & Holidays: 100 hours (12.5 days) PTO upon employment, prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually.
Work Hard, Play Hard: Tenure vacation bonus of $1,000 at 3-year anniversary and $2,500 at 5-year anniversary.
Full Benefits: Medical, dental, vision, life, and short-term disability insurance; matching 401(k) with immediate vesting.
Collaborative Environment: Work alongside talented professionals dedicated to collaboration, learning, and innovation. Tell your friends about us! If hired, receive a $750 referral bonus.
Awards
#TransformingLives Honor: Quarterly peer-to-peer award recognizing team members transforming lives for patients.
Values Award: Quarterly award recognizing individuals who exhibit core company values—Excellence, Winning, Respect, Inspiration, Teamwork.
Vision Award: Annual award recognizing an individual who goes above and beyond to support AssistRx’s vision of transforming lives through access to therapy.
AssistRx, Inc. is a proud Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional on successful completion of a pre-employment background check.
In compliance with federal law, all persons hired must verify identity and work eligibility in the United States and complete the required employment eligibility verification documents upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
#J-18808-Ljbffr