Customer Service Representative
Community Choice Financial Family of Brands, Cincinnati, Ohio, United States, 45208
Customer Service Representative
CheckSmart
Cincinnati, OH
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!
Compensation
The hourly wage for the position ranges from $14.00–$17.25 per hour. The hourly rate is just one element of our Total Compensation package. Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules. Cross‑brand training to move into opportunities at any of our eleven brands. Enrollment in a Key Holder Program designed to enhance leadership potential for promotion. Performance‑based career advancement. Educational Reimbursement Program. Multiple medical insurance coverage choices including telemedicine and HSA/FSA. Traditional 401(k) and Roth 401(k) plans with company match. Company‑Sponsored Life and AD&D insurance. Voluntary benefits: dental, vision, disability, supplemental life, AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources, life coaching, and more through our Employee Assistance Program. Exclusive discounts via our Discount Marketplace. Paid time off that grows with tenure, starting with 12 days in the first year. Relaxed business‑casual dress code (jeans and sneakers acceptable). Benefits subject to change; consult governing plan documents for details. Essential Duties and Responsibilities
Build lasting relationships with customers to drive repeat business. Review, validate, and process customer transactions accurately. Offer personalized financial services to maximize customer success. Enter and maintain customer information with precision in the POS system. Execute daily call campaigns to generate new business. Assist with account management and collections, accepting payments and managing appointments. Perform tasks outside the office as required, including onsite vehicle appraisals, store errands, and external marketing; participate in in‑store and community events. Maintain store appearance and cleanliness standards. Follow security protocols, opening/closing procedures, and manage cash drawer/vault. Uphold company policies, procedures, and all applicable laws and regulations. Engage in ongoing training and stay current on products and processes. Work efficiently in a dynamic environment, managing multiple tasks to meet performance standards. Perform additional duties as directed by leadership. Maintain a full‑time schedule with regular in‑person attendance, including weekends; 40 hours/week minimum. Store hours and required hours may change; discuss with recruiter. Qualifications and Skills
High school diploma or equivalent. Excellent verbal and written communication skills, professional demeanor with customers and colleagues. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required; results considered per applicable law. Physical demands: stationary position up to 90% of time; lift up to 25 lbs; move inside and outside store; operate mechanical controls. Preferred Qualifications
Experience in check cashing, document verification, or money order processing. Cash handling and vault/drawer management experience. Bilingual (English/Spanish) – a plus, may be required. Valid driver’s license, auto insurance, and personal vehicle for mileage compensation. Workplace Awards & Recognition
Honored as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latino employees (HLPA) 2023–2025; named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., serving 24 states with over 1,500 brick‑and‑mortar stores and online offerings in 20 states. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers. The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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The hourly wage for the position ranges from $14.00–$17.25 per hour. The hourly rate is just one element of our Total Compensation package. Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules. Cross‑brand training to move into opportunities at any of our eleven brands. Enrollment in a Key Holder Program designed to enhance leadership potential for promotion. Performance‑based career advancement. Educational Reimbursement Program. Multiple medical insurance coverage choices including telemedicine and HSA/FSA. Traditional 401(k) and Roth 401(k) plans with company match. Company‑Sponsored Life and AD&D insurance. Voluntary benefits: dental, vision, disability, supplemental life, AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources, life coaching, and more through our Employee Assistance Program. Exclusive discounts via our Discount Marketplace. Paid time off that grows with tenure, starting with 12 days in the first year. Relaxed business‑casual dress code (jeans and sneakers acceptable). Benefits subject to change; consult governing plan documents for details. Essential Duties and Responsibilities
Build lasting relationships with customers to drive repeat business. Review, validate, and process customer transactions accurately. Offer personalized financial services to maximize customer success. Enter and maintain customer information with precision in the POS system. Execute daily call campaigns to generate new business. Assist with account management and collections, accepting payments and managing appointments. Perform tasks outside the office as required, including onsite vehicle appraisals, store errands, and external marketing; participate in in‑store and community events. Maintain store appearance and cleanliness standards. Follow security protocols, opening/closing procedures, and manage cash drawer/vault. Uphold company policies, procedures, and all applicable laws and regulations. Engage in ongoing training and stay current on products and processes. Work efficiently in a dynamic environment, managing multiple tasks to meet performance standards. Perform additional duties as directed by leadership. Maintain a full‑time schedule with regular in‑person attendance, including weekends; 40 hours/week minimum. Store hours and required hours may change; discuss with recruiter. Qualifications and Skills
High school diploma or equivalent. Excellent verbal and written communication skills, professional demeanor with customers and colleagues. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required; results considered per applicable law. Physical demands: stationary position up to 90% of time; lift up to 25 lbs; move inside and outside store; operate mechanical controls. Preferred Qualifications
Experience in check cashing, document verification, or money order processing. Cash handling and vault/drawer management experience. Bilingual (English/Spanish) – a plus, may be required. Valid driver’s license, auto insurance, and personal vehicle for mileage compensation. Workplace Awards & Recognition
Honored as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latino employees (HLPA) 2023–2025; named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., serving 24 states with over 1,500 brick‑and‑mortar stores and online offerings in 20 states. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers. The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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