Customer Service Representative - Veterinary Experience Required
National Veterinary Associates, Woodstock, Virginia, United States, 22664
Seven Bends Veterinary Hospital
seeking an experienced
Customer Service Representative
to join our team! We are willing to consider part-time and full-time applicants with a minimum of one-year experience in a veterinary practice. If you are passionate about animals and dedicated to exceptional client service, our hospital may be the right fit for you!
We are a busy general practice providing exceptional care to small animal patients (cats & dogs) five days per week, Monday - Friday with no weekends or late evenings required (shifts vary from 7am to 6pm). Our hospital is a beautiful 9,500 sq. ft. state of the art facility with tenured veterinarians and support staff. We offer a wide range of benefits, to include medical insurances, disability and life insurance, paid time off, and pet care. Additional details will be provided during interview process.
Please note: Our grounds and hospital is a smoke-free, drug-free, and alcohol-free workplace.
Responsibilities
Greet clients and their pets with warmth and enthusiasm
Manage incoming calls, emails, and text messages while providing responsive service and support
Schedule appointments, handle billing inquiries, and process payments
Invoicing client charges and filling prescriptions
Maintain the cleanliness and organization of the reception area
Provide information on hospital services, policies, and procedures
Collect and manage patient records with confidentiality and attention to detail
Qualifications
Experience in a customer service position (ideally in a veterinary setting)
Strong interpersonal skills, with the ability to make clients feel welcome and at ease
Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment
Ability to work and communicate effectively in a team setting
Proficient in using computers and standard office software
A compassionate nature and a genuine love for animals
Requirements
Must be a minimum of 18 years old
Reliable transportation
Regular attendance and punctuality
Able to meet physical demand to include sitting, standing, and/or walking for extended periods
Salary starting at $15.00 per hour, consideration of increase based on experience.
National Veterinary Associates
is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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seeking an experienced
Customer Service Representative
to join our team! We are willing to consider part-time and full-time applicants with a minimum of one-year experience in a veterinary practice. If you are passionate about animals and dedicated to exceptional client service, our hospital may be the right fit for you!
We are a busy general practice providing exceptional care to small animal patients (cats & dogs) five days per week, Monday - Friday with no weekends or late evenings required (shifts vary from 7am to 6pm). Our hospital is a beautiful 9,500 sq. ft. state of the art facility with tenured veterinarians and support staff. We offer a wide range of benefits, to include medical insurances, disability and life insurance, paid time off, and pet care. Additional details will be provided during interview process.
Please note: Our grounds and hospital is a smoke-free, drug-free, and alcohol-free workplace.
Responsibilities
Greet clients and their pets with warmth and enthusiasm
Manage incoming calls, emails, and text messages while providing responsive service and support
Schedule appointments, handle billing inquiries, and process payments
Invoicing client charges and filling prescriptions
Maintain the cleanliness and organization of the reception area
Provide information on hospital services, policies, and procedures
Collect and manage patient records with confidentiality and attention to detail
Qualifications
Experience in a customer service position (ideally in a veterinary setting)
Strong interpersonal skills, with the ability to make clients feel welcome and at ease
Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment
Ability to work and communicate effectively in a team setting
Proficient in using computers and standard office software
A compassionate nature and a genuine love for animals
Requirements
Must be a minimum of 18 years old
Reliable transportation
Regular attendance and punctuality
Able to meet physical demand to include sitting, standing, and/or walking for extended periods
Salary starting at $15.00 per hour, consideration of increase based on experience.
National Veterinary Associates
is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr