FBO Customer Service Representative
WACO Aircraft Corp, Battle Creek, Michigan, United States, 49014
DIMOR Group comprises our suite of Companies headquartered in Battle Creek, Michigan. WACO Aircraft is the world's only manufacturer of 1930's era biplanes. Our planes are carefully and skillfully built by hand. Centennial Aircraft Service is a Part 145 Repair Station and does everything from restoring vintage aircraft to providing new avionics and engines to current aircraft. Junkers Aircraft is our newest company that encompasses our lightest and sleekest model LSA airplane made from corrugated aluminum, known as the A50, complete with a ballistic parachute.
What You Will Do
We are seeking a highly motivated and customer service oriented FBO Representative to join our team. This position performs all the Line Service duties, including towing, refueling and servicing all transient and maintenance aircraft safely and according to approved processes, procedures and Best Practices. In addition, this position services as the Front Desk attendant answering the main line phone. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures. Marshals all incoming and outgoing aircraft. Onsite position responsibilities include but are not limited to: Competently refuels, tows and wing walks all maintenance and transient aircraft using applicable ground support vehicles according to approved processes, procedures and best practices. Greets team members, customers, vendors, visitors and the public, and serves as company liaison in promoting a professional and positive company image per customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas. Marshals all incoming and outgoing aircraft. Performs additional specialized functions, including front desk duties of answering main line phone, and fuel farm inspections. Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting. Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles. Fills fuel trucks at the fuel farm. Maintains fuel and fluid levels for fuel truck and ramp vehicles. Assists with general fuel farm maintenance and upkeep. Monitors ramp and facility for safety and security and assess and responds as appropriate. Must be able to pass training courses and maintain certifications in accordance with fuel farm regulations. All other duties as assigned. What we are looking for
Must be at least 18 years of age Must be able to read, write, speak, and understand English and be able to communicate effectively with other employees Must be able to interpret documents such as policy, repair, and safety manuals Positive disposition, professional attitude, professional appearance Ability to obtain airport access badge Successful completion of preemployment required DOT drug screening and other required background checks as required. Physical: Routinely lifts up to 50 lbs.; occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting Excited about aviation What we have to offer
Medical, Dental & Vision Insurance after 30 days 401(K) Company match up to 5%, 100% vested immediately. Short Term & LongTerm Disability Insurance Life Insurance Co. paid. Vacation, Paid Holidays, & Paid Sick Days after 90days. Opportunity to be part of a dynamic and highly motivated work environment where you can develop your potential and launch an exciting career. Development opportunities where your input makes a difference. DIMOR Group companies are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and/or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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We are seeking a highly motivated and customer service oriented FBO Representative to join our team. This position performs all the Line Service duties, including towing, refueling and servicing all transient and maintenance aircraft safely and according to approved processes, procedures and Best Practices. In addition, this position services as the Front Desk attendant answering the main line phone. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures. Marshals all incoming and outgoing aircraft. Onsite position responsibilities include but are not limited to: Competently refuels, tows and wing walks all maintenance and transient aircraft using applicable ground support vehicles according to approved processes, procedures and best practices. Greets team members, customers, vendors, visitors and the public, and serves as company liaison in promoting a professional and positive company image per customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas. Marshals all incoming and outgoing aircraft. Performs additional specialized functions, including front desk duties of answering main line phone, and fuel farm inspections. Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting. Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles. Fills fuel trucks at the fuel farm. Maintains fuel and fluid levels for fuel truck and ramp vehicles. Assists with general fuel farm maintenance and upkeep. Monitors ramp and facility for safety and security and assess and responds as appropriate. Must be able to pass training courses and maintain certifications in accordance with fuel farm regulations. All other duties as assigned. What we are looking for
Must be at least 18 years of age Must be able to read, write, speak, and understand English and be able to communicate effectively with other employees Must be able to interpret documents such as policy, repair, and safety manuals Positive disposition, professional attitude, professional appearance Ability to obtain airport access badge Successful completion of preemployment required DOT drug screening and other required background checks as required. Physical: Routinely lifts up to 50 lbs.; occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting Excited about aviation What we have to offer
Medical, Dental & Vision Insurance after 30 days 401(K) Company match up to 5%, 100% vested immediately. Short Term & LongTerm Disability Insurance Life Insurance Co. paid. Vacation, Paid Holidays, & Paid Sick Days after 90days. Opportunity to be part of a dynamic and highly motivated work environment where you can develop your potential and launch an exciting career. Development opportunities where your input makes a difference. DIMOR Group companies are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and/or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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