Raleigh, United States | Posted on 01/26/2026
PayBright
is a leading provider of end-to-end payment solutions. The company’s mission is to enable businesses and consumers to connect and transact seamlessly through best‑of‑breed solutions in payment processing, digital wallet, card issuing, and online cash applications.
PayBright
was founded by a college student who identified the struggles that most businesses face when it comes to accepting credit cards. After a few short years,
PayBright
has become the chosen processor of thousands of businesses spanning the entire country. The company’s expansion has been amazing, and we are looking for exceptional people to join the
PayBright
Team.
As a Customer Service Representative, you’ll play a key role in delivering exceptional service to our merchants, handling everything from billing inquiries to tech troubleshooting. You’ll work in a collaborative, dynamic environment where every team member can make a real impact. If you’re passionate about customer service, thrive in a fast‑paced setting, and enjoy building relationships, we want you on our team!
KeyResponsibilities
Provide top‑tier service to merchants via phone, email, and chat
Manage support tickets from intake to resolution with efficiency and care
Respond to inquiries with accuracy and empathy to troubleshoot billing, account, or technical issues
Maintain detailed records and documentation using internal systems
Manage a support ticket queue, ensuring all requests are documented and resolved in order of priority
Proactively and persistently follow up with clients to ensure satisfaction
Prioritize tasks and stay on top of requests with tight deadlines
Handle sensitive information with discretion and maintain confidentiality
Represent PayBright’s values and priorities in every interaction
Requirements Required
Bachelor’s Degree
2+ years of experience in customer service or administrative support
Strong customer service mindset with excellent written and verbal communication skills
Proven problem‑solving skills, with the ability to remain calm under pressure
High attention to detail and exceptional organizational abilities
Positive attitude and ability to work well with others
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong typing skills (minimum 45 WPM)
Ability to work in our Raleigh, NC office 4 days per week
Preferred
Experience working in merchant services or the payments industry
Familiarity with Mac OS and MacBook
Schedule& Location
Full‑time (40 hours per week)
Monday–Friday, with occasional weekend hours as needed
Medicalinsurance
Dentalinsurance
Paidtime off
Paidholidays
401(k)retirement plan with company match
CompanyCulture At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.
Equal Opportunity Statement PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PayBright is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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PayBright
is a leading provider of end-to-end payment solutions. The company’s mission is to enable businesses and consumers to connect and transact seamlessly through best‑of‑breed solutions in payment processing, digital wallet, card issuing, and online cash applications.
PayBright
was founded by a college student who identified the struggles that most businesses face when it comes to accepting credit cards. After a few short years,
PayBright
has become the chosen processor of thousands of businesses spanning the entire country. The company’s expansion has been amazing, and we are looking for exceptional people to join the
PayBright
Team.
As a Customer Service Representative, you’ll play a key role in delivering exceptional service to our merchants, handling everything from billing inquiries to tech troubleshooting. You’ll work in a collaborative, dynamic environment where every team member can make a real impact. If you’re passionate about customer service, thrive in a fast‑paced setting, and enjoy building relationships, we want you on our team!
KeyResponsibilities
Provide top‑tier service to merchants via phone, email, and chat
Manage support tickets from intake to resolution with efficiency and care
Respond to inquiries with accuracy and empathy to troubleshoot billing, account, or technical issues
Maintain detailed records and documentation using internal systems
Manage a support ticket queue, ensuring all requests are documented and resolved in order of priority
Proactively and persistently follow up with clients to ensure satisfaction
Prioritize tasks and stay on top of requests with tight deadlines
Handle sensitive information with discretion and maintain confidentiality
Represent PayBright’s values and priorities in every interaction
Requirements Required
Bachelor’s Degree
2+ years of experience in customer service or administrative support
Strong customer service mindset with excellent written and verbal communication skills
Proven problem‑solving skills, with the ability to remain calm under pressure
High attention to detail and exceptional organizational abilities
Positive attitude and ability to work well with others
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong typing skills (minimum 45 WPM)
Ability to work in our Raleigh, NC office 4 days per week
Preferred
Experience working in merchant services or the payments industry
Familiarity with Mac OS and MacBook
Schedule& Location
Full‑time (40 hours per week)
Monday–Friday, with occasional weekend hours as needed
Medicalinsurance
Dentalinsurance
Paidtime off
Paidholidays
401(k)retirement plan with company match
CompanyCulture At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.
Equal Opportunity Statement PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PayBright is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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