Who We Are
Serval is the AI platform for IT teams — replacing legacy systems like ServiceNow with automation that frees people to focus on meaningful work. Founded in early 2024, Serval is already trusted by innovative companies such as Notion, Perplexity, Vercel, Mercor, Langchain, and Verkada to automate more than 50% of their IT tickets.
Serval "automates the automation," using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. What started as IT automation has expanded into a horizontal automation engine adopted by HR, Finance, Legal, Security, and Engineering teams.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision is to develop a universal workflow automation and enterprise service management platform for all business functions.
We're backed by industry-leading investors, including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and others, and founded by product and engineering leaders from Verkada.
Role Overview As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation.
You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
What You’ll Do
Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
What You’ll Need
10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Nice to Have
High-performance experience at top-performing SaaS companies such as Rippling, Verkada, Okta, Snowflake, or ServiceNow.
Success joining or helping scale an early-stage (Seed → Series B) startup.
Track record of outsized performance — President’s Club, top 10 %, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Compensation
The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.
Compensation Range: $350K
What we offer
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
#J-18808-Ljbffr
Serval "automates the automation," using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. What started as IT automation has expanded into a horizontal automation engine adopted by HR, Finance, Legal, Security, and Engineering teams.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision is to develop a universal workflow automation and enterprise service management platform for all business functions.
We're backed by industry-leading investors, including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and others, and founded by product and engineering leaders from Verkada.
Role Overview As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation.
You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
What You’ll Do
Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
What You’ll Need
10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
Skilled in strategic account planning, multi-threading, and executive communication.
High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
Exceptional presentation, negotiation, and storytelling skills.
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Nice to Have
High-performance experience at top-performing SaaS companies such as Rippling, Verkada, Okta, Snowflake, or ServiceNow.
Success joining or helping scale an early-stage (Seed → Series B) startup.
Track record of outsized performance — President’s Club, top 10 %, or rapid promotions.
Familiarity with AI, ITSM, or workflow automation categories.
Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Compensation
The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.
Compensation Range: $350K
What we offer
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
#J-18808-Ljbffr