Location:
Michigan (Hybrid Remote + Occasional Field Visits)
Type:
Full-time
Reports to:
Managing Director / Operations Leadership
About My Green Michigan My Green Michigan is the state’s largest food waste recycler, turning scraps into compost and making sustainable efforts more accessible for communities. We haul food waste from businesses, municipalities, campuses, hospitals, and residences across Michigan.
We partner with regional composting facilities to turn organic material into STA-certified compost, supporting healthier soils, stronger local economies, and a more resilient Michigan. Our services help organizations reduce landfill waste, improve sustainability performance, and participate in a practical, circular system that keeps valuable resources in the community.
Position Summary The Account Manager is responsible for ensuring that all My Green Michigan customers are well-supported, informed, and satisfied throughout their relationship with MGM. This role is less sales-focused and more executional in nature, serving as the central point of coordination, communication, and problem-solving for MGM’s existing accounts.
As Account Manager, you will work closely with Operations, Dispatch, Sales, Billing, and Marketing to ensure services are delivered as promised, changes are handled accurately, and customers feel confident in MGM as a long-term partner.
Core Responsibilities Customer Relationship Management
Serve as the primary point of contact for MGM customers after onboarding.
Respond to customer questions, service requests, and issues in a timely, professional manner.
Proactively communicate service updates, changes, and operational considerations.
Build strong, trust-based relationships with customers across all sectors.
Account Support & Coordination
Manage service changes including cart counts, service frequency adjustments, site updates, and special requests.
Coordinate with Operations and Dispatch to ensure customer needs are reflected accurately in routing and service plans.
Support new customer onboarding in partnership with Sales and Operations to ensure a smooth transition to service.
Ensure contracts, service agreements, and customer intake forms are completed, stored, documented, and updated correctly.
Investigate and resolve service issues, contamination concerns, billing questions, and operational challenges.
Escalate complex or recurring issues appropriately while maintaining clear communication with customers.
Track recurring issues and identify opportunities for process or service improvements.
Systems, Documentation & Reporting
Maintain accurate customer records across internal systems (QuickBooks, StopSuite, shared drives, spreadsheets, and CRM).
Support recurring customer reporting, including diversion data or service summaries as needed.
Assist with billing accuracy by reviewing service changes and customer records.
Help document processes & procedures, FAQs, and customer service standards to support consistency and continuity.
Product & Program Guidance
Maintain working knowledge of accepted materials, compostable products, and best practices.
Educate customers on proper material separation to reduce contamination and improve program success.
Coordinate with Sales or Marketing when customers express interest in expanded services or products.
Qualifications & Experience Required:
3+ years of experience in account management, customer success, customer service, or operations support.
Strong communication and interpersonal skills, with the ability to manage multiple stakeholders.
Excellent organization, follow-through, and attention to detail.
Ability to manage multiple priorities, shift focus as needed, and stay organized.
Comfort working across digital systems, spreadsheets, and shared documentation.
Ability to prioritize requests and remain calm in a fast-moving, operational environment.
Preferredh3>
Experience in waste management, recycling, facilities services, logistics, or sustainability-related fields.
Familiarity with QuickBooks, Excel, route management platforms, and CRM systems.
Experience supporting municipal, institutional, or multi-site commercial customers.
Competitive salary based on experience.
Health and dental insurance.
Retirement plan w/ company match.
Paid time off and holidays.
Mileage reimbursement for approved travel.
Opportunity to grow with a mission-driven Michigan-based company.
How to Apply Please send your resume and a brief cover letter to
office@mygreenmi.com .
#J-18808-Ljbffr
Michigan (Hybrid Remote + Occasional Field Visits)
Type:
Full-time
Reports to:
Managing Director / Operations Leadership
About My Green Michigan My Green Michigan is the state’s largest food waste recycler, turning scraps into compost and making sustainable efforts more accessible for communities. We haul food waste from businesses, municipalities, campuses, hospitals, and residences across Michigan.
We partner with regional composting facilities to turn organic material into STA-certified compost, supporting healthier soils, stronger local economies, and a more resilient Michigan. Our services help organizations reduce landfill waste, improve sustainability performance, and participate in a practical, circular system that keeps valuable resources in the community.
Position Summary The Account Manager is responsible for ensuring that all My Green Michigan customers are well-supported, informed, and satisfied throughout their relationship with MGM. This role is less sales-focused and more executional in nature, serving as the central point of coordination, communication, and problem-solving for MGM’s existing accounts.
As Account Manager, you will work closely with Operations, Dispatch, Sales, Billing, and Marketing to ensure services are delivered as promised, changes are handled accurately, and customers feel confident in MGM as a long-term partner.
Core Responsibilities Customer Relationship Management
Serve as the primary point of contact for MGM customers after onboarding.
Respond to customer questions, service requests, and issues in a timely, professional manner.
Proactively communicate service updates, changes, and operational considerations.
Build strong, trust-based relationships with customers across all sectors.
Account Support & Coordination
Manage service changes including cart counts, service frequency adjustments, site updates, and special requests.
Coordinate with Operations and Dispatch to ensure customer needs are reflected accurately in routing and service plans.
Support new customer onboarding in partnership with Sales and Operations to ensure a smooth transition to service.
Ensure contracts, service agreements, and customer intake forms are completed, stored, documented, and updated correctly.
Investigate and resolve service issues, contamination concerns, billing questions, and operational challenges.
Escalate complex or recurring issues appropriately while maintaining clear communication with customers.
Track recurring issues and identify opportunities for process or service improvements.
Systems, Documentation & Reporting
Maintain accurate customer records across internal systems (QuickBooks, StopSuite, shared drives, spreadsheets, and CRM).
Support recurring customer reporting, including diversion data or service summaries as needed.
Assist with billing accuracy by reviewing service changes and customer records.
Help document processes & procedures, FAQs, and customer service standards to support consistency and continuity.
Product & Program Guidance
Maintain working knowledge of accepted materials, compostable products, and best practices.
Educate customers on proper material separation to reduce contamination and improve program success.
Coordinate with Sales or Marketing when customers express interest in expanded services or products.
Qualifications & Experience Required:
3+ years of experience in account management, customer success, customer service, or operations support.
Strong communication and interpersonal skills, with the ability to manage multiple stakeholders.
Excellent organization, follow-through, and attention to detail.
Ability to manage multiple priorities, shift focus as needed, and stay organized.
Comfort working across digital systems, spreadsheets, and shared documentation.
Ability to prioritize requests and remain calm in a fast-moving, operational environment.
Preferredh3>
Experience in waste management, recycling, facilities services, logistics, or sustainability-related fields.
Familiarity with QuickBooks, Excel, route management platforms, and CRM systems.
Experience supporting municipal, institutional, or multi-site commercial customers.
Competitive salary based on experience.
Health and dental insurance.
Retirement plan w/ company match.
Paid time off and holidays.
Mileage reimbursement for approved travel.
Opportunity to grow with a mission-driven Michigan-based company.
How to Apply Please send your resume and a brief cover letter to
office@mygreenmi.com .
#J-18808-Ljbffr