The Max Mara USA Omni-Channel CRM MANAGER will work closely with the Director of CRM to support the organization’s short and long-term objectives through day to day administrative and long-term project work.
Omnichannel CRM Manager will collaborate to develop initiatives and analysis to improve business results. Will prepare routine and ad-hoc analyses to support sales, operations, marketing and client engagement initiatives. CRM Manager will also oversee targeting segmentation, list generation and post-campaign analysis.
TASKS AND RESPONSIBILITIES
A key support in CRM department with various projects and administrative tasks
Support Director of CRM in exporting data and updating internal files for weekly reporting surrounding CRM &Operations
Over-see one direct report Omni-Channel CRM Coordinator and oversee their CRM efforts; including invite lists for events, event reports, ad-hoc reports and data collection reporting.
Collaborate with internal partners for different reporting and analysis needs
Conduct research projects as needed, competitor analysis, etc.
Create presentation materials for store use
Perform general clerical and administrative duties
Any other tasks assigned from time to time
The Ideal Candidate:
Graduate of Marketing, Business Administration or other related fields
Strong communications skills both verbal and written
Excellent follow-through practices
Strong time management skills and prioritization with the ability to work under specific timelines and fast- paced environments
Must possess strong organizational skills and attention to accuracy
Proficient analytical capabilities and computer skills, must be able to learn new applications quickly
Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Adobe Photoshop, Word & Outlook)
Knowledge of Salesforce and/or Tableau a plus
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Omnichannel CRM Manager will collaborate to develop initiatives and analysis to improve business results. Will prepare routine and ad-hoc analyses to support sales, operations, marketing and client engagement initiatives. CRM Manager will also oversee targeting segmentation, list generation and post-campaign analysis.
TASKS AND RESPONSIBILITIES
A key support in CRM department with various projects and administrative tasks
Support Director of CRM in exporting data and updating internal files for weekly reporting surrounding CRM &Operations
Over-see one direct report Omni-Channel CRM Coordinator and oversee their CRM efforts; including invite lists for events, event reports, ad-hoc reports and data collection reporting.
Collaborate with internal partners for different reporting and analysis needs
Conduct research projects as needed, competitor analysis, etc.
Create presentation materials for store use
Perform general clerical and administrative duties
Any other tasks assigned from time to time
The Ideal Candidate:
Graduate of Marketing, Business Administration or other related fields
Strong communications skills both verbal and written
Excellent follow-through practices
Strong time management skills and prioritization with the ability to work under specific timelines and fast- paced environments
Must possess strong organizational skills and attention to accuracy
Proficient analytical capabilities and computer skills, must be able to learn new applications quickly
Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Adobe Photoshop, Word & Outlook)
Knowledge of Salesforce and/or Tableau a plus
#J-18808-Ljbffr