Community Engagement Specialist (Community Information Specialist)
Do you have a knack for creating content in all forms of media for various platforms? Are you passionate about public relations and marketing? Do you have a desire to brand and build the Ontario Fire Department's presence in an influential way that impacts the community we serve? If so, we may have the perfect career opportunity for you!
Overview The City of Ontario is seeking a marketing expert to join the Ontario Fire Department Team as a Community Engagement Specialist. This position will assist with the City’s comprehensive community relations and public information program. The successful candidate will be a motivated self‑starter with strong written communication skills and experience supporting public‑facing initiatives, including marketing, community engagement, social media, and event management. The role requires exceptional judgment, adaptability, and sound decision‑making under pressure while serving as a trusted representative of the Fire Department.
Ideal Candidate
Marketing, Digital Engagement, and Strategic Thinking: Demonstrated experience in marketing, branding, social media strategy, event promotion, leveraging digital channels, performance analytics, and modern communication technologies.
Communication and Stakeholder Engagement: Excellent written and verbal communication, ability to convey complex information to diverse stakeholders.
Critical Thinking and Analytical Skills: Strong analytical and innovative thinking, assess, research, analyze information and provide insights, exercise sound judgment.
Responsibilities
Assist in developing, implementing, coordinating, and maintaining community outreach programs and activities.
Serve as a liaison between the City, residents, business owners, community groups, neighborhood associations, local non‑profits, and other governmental agencies.
Provide information about services and programs offered by the City.
Prepare strategies to disseminate information and elicit feedback from the community.
Coordinate and attend community outreach events and meetings to represent the City; may serve as Master of Ceremonies at public events.
Develop marketing materials for community outreach and public education events including social media campaigns, newsletters, press releases, brochures, flyers and other related items.
Assist with drafting correspondence, memoranda or reports for routine to complex matters related to neighborhood or community concerns.
Assess community needs and trends; perform research and analysis and prepare reports and recommendations on community relations matters.
Respond to and resolve difficult and sensitive inquiries and complaints.
Perform related duties as required.
Education Bachelor’s Degree from an accredited college or university in public relations, communications, journalism, marketing, public administration or a closely related field. Additional years of applicable experience may be substituted for educational requirements.
Experience One (1) year of experience in the coordination of public affairs, public information, community relations or outreach activities.
Licenses Valid California Class C driver’s license and acceptable driving record at the time of appointment and throughout employment.
Desirables
Bilingual/Spanish is highly desired.
Experience in content creation; Adobe Illustrator, InDesign, Lightroom and Photoshop.
Experience in social editing applications, social listening tools and analytics reporting.
Proficiency in branding/marketing, strong writing skills, research ability, and skill in proofreading written content.
How to Apply Apply online by clicking the “Apply” link at the top of this announcement. Complete the application form and submit your résumé, educational verification, and any required supporting documents. Applications that are not properly completed may be rejected. For more guidance, review the supplemental questions and ensure all required sections are filled out and all necessary documentation is attached.
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Overview The City of Ontario is seeking a marketing expert to join the Ontario Fire Department Team as a Community Engagement Specialist. This position will assist with the City’s comprehensive community relations and public information program. The successful candidate will be a motivated self‑starter with strong written communication skills and experience supporting public‑facing initiatives, including marketing, community engagement, social media, and event management. The role requires exceptional judgment, adaptability, and sound decision‑making under pressure while serving as a trusted representative of the Fire Department.
Ideal Candidate
Marketing, Digital Engagement, and Strategic Thinking: Demonstrated experience in marketing, branding, social media strategy, event promotion, leveraging digital channels, performance analytics, and modern communication technologies.
Communication and Stakeholder Engagement: Excellent written and verbal communication, ability to convey complex information to diverse stakeholders.
Critical Thinking and Analytical Skills: Strong analytical and innovative thinking, assess, research, analyze information and provide insights, exercise sound judgment.
Responsibilities
Assist in developing, implementing, coordinating, and maintaining community outreach programs and activities.
Serve as a liaison between the City, residents, business owners, community groups, neighborhood associations, local non‑profits, and other governmental agencies.
Provide information about services and programs offered by the City.
Prepare strategies to disseminate information and elicit feedback from the community.
Coordinate and attend community outreach events and meetings to represent the City; may serve as Master of Ceremonies at public events.
Develop marketing materials for community outreach and public education events including social media campaigns, newsletters, press releases, brochures, flyers and other related items.
Assist with drafting correspondence, memoranda or reports for routine to complex matters related to neighborhood or community concerns.
Assess community needs and trends; perform research and analysis and prepare reports and recommendations on community relations matters.
Respond to and resolve difficult and sensitive inquiries and complaints.
Perform related duties as required.
Education Bachelor’s Degree from an accredited college or university in public relations, communications, journalism, marketing, public administration or a closely related field. Additional years of applicable experience may be substituted for educational requirements.
Experience One (1) year of experience in the coordination of public affairs, public information, community relations or outreach activities.
Licenses Valid California Class C driver’s license and acceptable driving record at the time of appointment and throughout employment.
Desirables
Bilingual/Spanish is highly desired.
Experience in content creation; Adobe Illustrator, InDesign, Lightroom and Photoshop.
Experience in social editing applications, social listening tools and analytics reporting.
Proficiency in branding/marketing, strong writing skills, research ability, and skill in proofreading written content.
How to Apply Apply online by clicking the “Apply” link at the top of this announcement. Complete the application form and submit your résumé, educational verification, and any required supporting documents. Applications that are not properly completed may be rejected. For more guidance, review the supplemental questions and ensure all required sections are filled out and all necessary documentation is attached.
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