Engagement Specialist
The Brien Center for Mental Health and Substance Abuse Services, Inc., Pittsfield, Massachusetts, us, 01201
General Description
The Engagement Specialist (ES) under the direction of the ES Manager will engage one on one with enrollees to provide and complete outreach, intake, assessment, and person-centered treatment planning services for individuals enrolled in the Brien Center’s Behavioral Health community Partner (BHCP) Program. Support delivery of treatment for enrollees with serious mental illness, co-occurring disorders, and substance use disorders in collaboration with the interdisciplinary team and BHCP staff. While primarily based in Pittsfield, this position is highly visible and requires the ability to prioritize, plan, and complete office activities and is expected to travel throughout Berkshire County and work out of other BHCP offices as necessary.
Weekdays, First Shift! The Engagement Specialist (ES) under the direction of the ES Manager will engage one on one with enrollees to provide and complete outreach, intake, assessment, and person-centered treatment planning services for individuals enrolled in the Brien Center’s Behavioral Health community Partner (BHCP) Program. Support delivery of treatment for enrollees with serious mental illness, co-occurring disorders, and substance use disorders in collaboration with the interdisciplinary team and BHCP staff. While primarily based in Pittsfield, this position is highly visible and requires the ability to prioritize, plan, and complete office activities and is expected to travel throughout Berkshire County and work out of other BHCP offices as necessary.
Essential Job Functions
Complete outreach, assessment, and person-centered care planning with new BH CP enrollees.
Utilize all outreach processes such as phone calls, emails, sending out appointment cards, and utilize EHR systems to locate new enrollees.
Under direction of the ES Manager, complete information data gathering of new enrollees to then outreach and engage them in BHCP.
Monitor and review daily assignments, ad hoc and urgent referrals for outreach with ES Manager or Administrative Manager.
Track assessment completion, Care Plan completion and Engagement timelines.
Keep discharge tracker for new members that decline services in order to report to the ES Manager for monthly disenrollments.
Complete care team warm handoffs once member has completed an assessment and Care Plan.
Maintain integrity of administrative processes to facilitate efficient and effective workflow with the care team.
In collaboration with BH CP interdisciplinary team, identify cultural and linguistic needs and preferences and deliver person-centered care based on those needs.
Other Responsibilities
Support and maintain the principles and policies of the agency and BHCP Program.
Attend meetings as scheduled or requested.
Flexibly respond to program scheduling needs.
Communicate a sense of hopefulness and respect for enrollee rights and for colleagues.
Represent the agency in a professional manner in all community contacts.
Demonstrate a commitment to the agency’s mission and values.
Driver’s license checks (RMV).
Criminal Offender Record Information Check (CORI).
Attend and complete trainings as required.
Qualifications
Bachelors required in related field - these include but are not limited to: Counseling, Education (with a concentration in Psychology), Health Sciences, Human Development, Nursing, Psychology, Sociology and Social Work.
One year experience in community-based behavioral health support programs preferred.
One year experience with accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred.
One year experience providing person-centered assessments and care planning to adults with mental illness and substance use disorders preferred.
One year experience with assessment tools and treatment planning preferred.
Skills
Strong communication skills (both verbal and written) and the ability to effectively communicate with businesses, co-workers and individuals with different cultural and educational experiences.
Ability to act professionally and represent the organization in a professional manner.
Organized, self-directed and able to work with minimal supervision.
Ability to act effectively in making and communicating decisions.
Working knowledge of electronic records technology and Microsoft Office applications including Excel, Word, Outlook and PowerPoint, troubleshooting electronic applications.
Positive, collaborative attitude particularly with regard to cross discipline and fluid participation in team roles.
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Weekdays, First Shift! The Engagement Specialist (ES) under the direction of the ES Manager will engage one on one with enrollees to provide and complete outreach, intake, assessment, and person-centered treatment planning services for individuals enrolled in the Brien Center’s Behavioral Health community Partner (BHCP) Program. Support delivery of treatment for enrollees with serious mental illness, co-occurring disorders, and substance use disorders in collaboration with the interdisciplinary team and BHCP staff. While primarily based in Pittsfield, this position is highly visible and requires the ability to prioritize, plan, and complete office activities and is expected to travel throughout Berkshire County and work out of other BHCP offices as necessary.
Essential Job Functions
Complete outreach, assessment, and person-centered care planning with new BH CP enrollees.
Utilize all outreach processes such as phone calls, emails, sending out appointment cards, and utilize EHR systems to locate new enrollees.
Under direction of the ES Manager, complete information data gathering of new enrollees to then outreach and engage them in BHCP.
Monitor and review daily assignments, ad hoc and urgent referrals for outreach with ES Manager or Administrative Manager.
Track assessment completion, Care Plan completion and Engagement timelines.
Keep discharge tracker for new members that decline services in order to report to the ES Manager for monthly disenrollments.
Complete care team warm handoffs once member has completed an assessment and Care Plan.
Maintain integrity of administrative processes to facilitate efficient and effective workflow with the care team.
In collaboration with BH CP interdisciplinary team, identify cultural and linguistic needs and preferences and deliver person-centered care based on those needs.
Other Responsibilities
Support and maintain the principles and policies of the agency and BHCP Program.
Attend meetings as scheduled or requested.
Flexibly respond to program scheduling needs.
Communicate a sense of hopefulness and respect for enrollee rights and for colleagues.
Represent the agency in a professional manner in all community contacts.
Demonstrate a commitment to the agency’s mission and values.
Driver’s license checks (RMV).
Criminal Offender Record Information Check (CORI).
Attend and complete trainings as required.
Qualifications
Bachelors required in related field - these include but are not limited to: Counseling, Education (with a concentration in Psychology), Health Sciences, Human Development, Nursing, Psychology, Sociology and Social Work.
One year experience in community-based behavioral health support programs preferred.
One year experience with accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred.
One year experience providing person-centered assessments and care planning to adults with mental illness and substance use disorders preferred.
One year experience with assessment tools and treatment planning preferred.
Skills
Strong communication skills (both verbal and written) and the ability to effectively communicate with businesses, co-workers and individuals with different cultural and educational experiences.
Ability to act professionally and represent the organization in a professional manner.
Organized, self-directed and able to work with minimal supervision.
Ability to act effectively in making and communicating decisions.
Working knowledge of electronic records technology and Microsoft Office applications including Excel, Word, Outlook and PowerPoint, troubleshooting electronic applications.
Positive, collaborative attitude particularly with regard to cross discipline and fluid participation in team roles.
#J-18808-Ljbffr