About the Company
Our client is a venture-backed B2B fintech building cross-border payments infrastructure for high-growth digital businesses, with a strong focus on LATAM corridors. They serve both fast-moving customers ramping volume quickly and enterprise customers with complex, infrastructure-heavy needs.
The majority of long-term value is created
post-sale
— through expansion, new corridors, and increased usage — not initial deal size. As the company scales, they are making a critical founding hire to own and shape this post-sale motion.
About the Role This is a
founding Deployment Strategist
role sitting at the intersection of Customer Success, deployments, and commercial expansion.
You will own the company’s most important customers end-to-end, starting with high-velocity accounts. You’ll stabilize live payment flows, resolve issues under pressure, and proactively drive expansion into new corridors and higher volumes.
This is not a sales role and not reactive support. It’s for someone who takes full ownership post-sale, works directly with customers, and helps define how Customer Success and Account Management should scale over time.
What You’ll Do
Own strategic, high-value customers with full accountability
Lead deployments, expansions, and corridor rollouts
Diagnose and resolve payment issues with clear root-cause ownership
Act as a trusted advisor to senior customer stakeholders
Drive post-sale commercial growth (expansion, increased usage)
Oversee and elevate existing CS support resources
Build repeatable post-sale processes and operating models
Play a key role in shaping the future CS / AM function
You Likely Have
5–8 years of experience in fintech, payments, or B2B SaaS
Background in Account Management, Customer Success, or Consulting / Strategy
Experience with complex deployments or operationally intense customers
Strong problem-solving skills and calm execution under pressure
A structured, deployment-oriented mindset
Comfort working in ambiguity at an early-stage startup
Spanish fluency strongly preferred (LATAM customer base)
Nice to Have (Not Required)
Experience with cross-border payments or financial infrastructure
Consulting background with customer-facing delivery ownership
Experience in expansion-led or post-sale commercial roles
How We Work
NYC-based team
Onsite-first culture with some flexibility
High ownership, high trust, low bureaucracy
Compensation
$120,000–$160,000 base (flexible for the right candidate)
Equity-heavy package with real upside
No formal quota initially; variable comp may be added later
#J-18808-Ljbffr
The majority of long-term value is created
post-sale
— through expansion, new corridors, and increased usage — not initial deal size. As the company scales, they are making a critical founding hire to own and shape this post-sale motion.
About the Role This is a
founding Deployment Strategist
role sitting at the intersection of Customer Success, deployments, and commercial expansion.
You will own the company’s most important customers end-to-end, starting with high-velocity accounts. You’ll stabilize live payment flows, resolve issues under pressure, and proactively drive expansion into new corridors and higher volumes.
This is not a sales role and not reactive support. It’s for someone who takes full ownership post-sale, works directly with customers, and helps define how Customer Success and Account Management should scale over time.
What You’ll Do
Own strategic, high-value customers with full accountability
Lead deployments, expansions, and corridor rollouts
Diagnose and resolve payment issues with clear root-cause ownership
Act as a trusted advisor to senior customer stakeholders
Drive post-sale commercial growth (expansion, increased usage)
Oversee and elevate existing CS support resources
Build repeatable post-sale processes and operating models
Play a key role in shaping the future CS / AM function
You Likely Have
5–8 years of experience in fintech, payments, or B2B SaaS
Background in Account Management, Customer Success, or Consulting / Strategy
Experience with complex deployments or operationally intense customers
Strong problem-solving skills and calm execution under pressure
A structured, deployment-oriented mindset
Comfort working in ambiguity at an early-stage startup
Spanish fluency strongly preferred (LATAM customer base)
Nice to Have (Not Required)
Experience with cross-border payments or financial infrastructure
Consulting background with customer-facing delivery ownership
Experience in expansion-led or post-sale commercial roles
How We Work
NYC-based team
Onsite-first culture with some flexibility
High ownership, high trust, low bureaucracy
Compensation
$120,000–$160,000 base (flexible for the right candidate)
Equity-heavy package with real upside
No formal quota initially; variable comp may be added later
#J-18808-Ljbffr