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Retail Key Carrier Coordinator

The TJX Companies, Inc., Jeffersonville, Indiana, us, 47144

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HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description Opportunity: Grow Your Career The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their responsibilities based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role‑model exceptional customer service.

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Acts as Manager on Duty adhering to company policy and procedure

Ensures store team performs tasks and activities in accordance with the store plan; prioritizes as needed

Addresses immediate customer service issues and provides appropriate coaching to Associates

Exercises discretion regarding customer service policies to satisfy customers

Maintains accurate Associate coverage in service areas for a positive customer experience

Ensures Associates adhere to all operational procedures

Ensures opening/closing procedures are executed according to company guidelines

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

Provides and accepts recognition and constructive feedback

Provides feedback, recognition and coaching to Associates

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies and procedures

Promotes credit and loyalty programs

Supports and participates in shrink reduction goals and programs

Promotes safety awareness and maintains a safe environment

Other duties as assigned

Who We’re Looking For

Able to work a flexible schedule, including nights and weekends

Team player, working effectively with peers and supervisors

Able to respond appropriately to changes in direction or unexpected situations

Knowledge of company standard software, systems and procedures

Knowledge of merchandise flow in stores

Proven problem‑solving skills

Able to effectively coach, delegate and follow up on multiple people/tasks

Able to act quickly under challenging circumstances

Capable of multi‑tasking

Superior communication and organizational skills with attention to detail

1 year retail experience, 6 months leadership experience

Benefits Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care and cell phone discounts; pet and legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, Health Savings Account (HSA), Health Care Flexible Spending Account (FSA), life insurance, short‑ and long‑term disability, paid parental leave, paid holidays, vacation, sick leave, auto/home insurance discounts, scholarship program, and adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address 4181 Town Center Blvd

Location USA HomeGoods Store 1042 Jeffersonville IN

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications and experience.

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