Longevity Clinic Client Relationship Manager
RELIVE Health Coral Gables, Coral Gables, Florida, United States
Benefits
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Training & development
Wellness resources
Health insurance
Job Summary The Client Relationship Manager, known in the Relive Health organization as a Client Advocate, is responsible for educating and producing the sale of wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive Health including hormone therapy, regenerative medicine, IV therapy. The Client Advocate is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross‑selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.
Responsibilities Providing an Exceptional Client Experience
Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.
Conduct thorough consultations with empathy and adherence to HIPAA guidelines, ensuring trust and rapport
Collaborate with prescribing physicians to strategize and implement personalized care plans prioritizing client well‑being.
Brand Engagement and Marketing
Showcase the Relive Health brand at community events, driving revenue and client engagement through upselling opportunities.
Demonstrate mastery of product and service knowledge, articulating their value proposition persuasively to clients.
Administrative Oversight
Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.
Navigate software and systems effectively, maintaining meticulous documentation and facilitating seamless client interactions.
Provide strategic feedback to drive continuous improvement initiatives within the health center.
Client Satisfaction and Feedback
Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
Collaborate with the team to implement solutions for enhancing client experiences and outcomes.
Executive Oversight and Leadership
Direct the work of others, monitor compliance measures, and control the flow of supplies and medications.
Maintain production and sales records accurately and facilitate team member training and development.
Qualifications
High school diploma. Bachelor’s degree (preferred but not required)
1 year of general sales experience. Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal.
Persuasion, negotiation, and closing skills.
Ability to meet deadlines, multi task, achieve company set objectives
Maintain patience and composure managing client care
Ability to work productively and effectively in an unsupervised environment
Possesses strong interpersonal and communications skills
Company Overview Relive is the premier health and wellness center in the country where we focus on the client first to create personalized wellness solutions for unmatched results. We skip the short term fix and help our clients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!
#J-18808-Ljbffr
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Training & development
Wellness resources
Health insurance
Job Summary The Client Relationship Manager, known in the Relive Health organization as a Client Advocate, is responsible for educating and producing the sale of wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive Health including hormone therapy, regenerative medicine, IV therapy. The Client Advocate is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross‑selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.
Responsibilities Providing an Exceptional Client Experience
Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.
Conduct thorough consultations with empathy and adherence to HIPAA guidelines, ensuring trust and rapport
Collaborate with prescribing physicians to strategize and implement personalized care plans prioritizing client well‑being.
Brand Engagement and Marketing
Showcase the Relive Health brand at community events, driving revenue and client engagement through upselling opportunities.
Demonstrate mastery of product and service knowledge, articulating their value proposition persuasively to clients.
Administrative Oversight
Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.
Navigate software and systems effectively, maintaining meticulous documentation and facilitating seamless client interactions.
Provide strategic feedback to drive continuous improvement initiatives within the health center.
Client Satisfaction and Feedback
Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
Collaborate with the team to implement solutions for enhancing client experiences and outcomes.
Executive Oversight and Leadership
Direct the work of others, monitor compliance measures, and control the flow of supplies and medications.
Maintain production and sales records accurately and facilitate team member training and development.
Qualifications
High school diploma. Bachelor’s degree (preferred but not required)
1 year of general sales experience. Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal.
Persuasion, negotiation, and closing skills.
Ability to meet deadlines, multi task, achieve company set objectives
Maintain patience and composure managing client care
Ability to work productively and effectively in an unsupervised environment
Possesses strong interpersonal and communications skills
Company Overview Relive is the premier health and wellness center in the country where we focus on the client first to create personalized wellness solutions for unmatched results. We skip the short term fix and help our clients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!
#J-18808-Ljbffr