Company Overview
Broadway National , one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.
Job Responsibilities
Manage and maintain an assigned board of work, ensuring daily account activities, work orders, and follow-ups are properly tracked and prioritized
Support the development and maintenance of long‑term relationships with assigned client accounts
Assist in responding to client inquiries, complaints, and escalations, ensuring timely and professional resolution under guidance from senior team members
Help resolve client issues efficiently while maintaining a strong focus on customer satisfaction and the company’s reputation
Regularly interact with clients to better understand their needs and service expectations
Support the monitoring of contract terms to ensure both the company and clients are meeting agreed‑upon requirements
Assist in organizing account plans and contributing to business and sales strategies aligned with team goals
Assist in identifying opportunities to sell or expand services and products within existing accounts
Track and update relevant KPIs and account metrics to support visibility into customer satisfaction
Assist with auditing client work orders to ensure services are completed accurately, timely, and efficiently
Prepare weekly and quarterly reports with guidance from senior account leadership
Support the Operations team with day‑to‑day account‑related activities, prioritizing a positive client experience
Job Qualifications
Bachelor’s degree in business administration, marketing, communication, or other related fields
Knowledge of market research, sales, and negotiation
Proficient in MS Office and CRM software
Excellent communication and presentation skills
Energetic and passionate
Benefits
Medical, Dental and Vision
Company‑paid Group Term Life Insurance
401(k) Retirement savings plan (company match)
Paid vacation, sick/personal time and floating holidays
Paid Holidays
Why Broadway? We aim to provide our employees with a family‑oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Job Responsibilities
Manage and maintain an assigned board of work, ensuring daily account activities, work orders, and follow-ups are properly tracked and prioritized
Support the development and maintenance of long‑term relationships with assigned client accounts
Assist in responding to client inquiries, complaints, and escalations, ensuring timely and professional resolution under guidance from senior team members
Help resolve client issues efficiently while maintaining a strong focus on customer satisfaction and the company’s reputation
Regularly interact with clients to better understand their needs and service expectations
Support the monitoring of contract terms to ensure both the company and clients are meeting agreed‑upon requirements
Assist in organizing account plans and contributing to business and sales strategies aligned with team goals
Assist in identifying opportunities to sell or expand services and products within existing accounts
Track and update relevant KPIs and account metrics to support visibility into customer satisfaction
Assist with auditing client work orders to ensure services are completed accurately, timely, and efficiently
Prepare weekly and quarterly reports with guidance from senior account leadership
Support the Operations team with day‑to‑day account‑related activities, prioritizing a positive client experience
Job Qualifications
Bachelor’s degree in business administration, marketing, communication, or other related fields
Knowledge of market research, sales, and negotiation
Proficient in MS Office and CRM software
Excellent communication and presentation skills
Energetic and passionate
Benefits
Medical, Dental and Vision
Company‑paid Group Term Life Insurance
401(k) Retirement savings plan (company match)
Paid vacation, sick/personal time and floating holidays
Paid Holidays
Why Broadway? We aim to provide our employees with a family‑oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr