POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)
The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists with operational management tasks while being responsible for their own personal sales goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
Responsible for meeting or exceeding personal sales and KPI goals
Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
Effectively captures client data for connecting with clients and building relationships
Completes outreach to connect with clients on a regular basis
Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
Upholds all brand values and relationship values
Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
Acts as the manager on duty when scheduled, to support all business functions
Communicates effectively and develops and maintains professional relationships internally and externally
Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills
Creates and maintains positive employee relations by helping lead a professional store team
Communicates with Store Manager by providing feedback of any employee relations matter
Coaches and motivates the sales team as needed
Assists to ensure all store staff complies with all POS procedures
Understands and performs all POS functions accurately, professionally and within Company compliance
Opens and closes the store - performing all tasks to Company standard and compliance
Resolves client issues and requests in an efficient, resourceful and quick manner
Demonstrates high level of quality in work, attendance, and appearance
Solve problems/issues methodically and with a sense of urgency
Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
Demonstrates high level of quality in work, attendance and appearance
Actively contributes to non‑selling activities and loss prevention initiatives
Actively participates in Monthly Touch Bases
Attends all required Store Meetings
Maintains standards of store cleanliness and organization
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assists to ensure accuracy of Company in store promotions and merchandise markdowns
Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
Ensures accuracy of all POS procedures and conducts training of POS System to staff
Has a strong knowledge of the alteration process and fitting a client for alterations
Opens and closes the store performing all tasks to Company standard
Supports in the preparation and facilitation of required Store Meetings as needed
Maintains standards of cleanliness and organization
Maintain store and helps ensure staff safety component
Assists in maintaining compliance to all Company Policies & Procedures
Adhere to Timekeeping procedures
ADDITIONAL RESPONSIBILITIES
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities
ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including customers, employees and outside vendors
MINIMUM QUALIFICATIONS The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.
COMPETENCIES
Results Orientated
Honest and Integrity
Solutions orientated
Thoroughness
Education/Experience
2 - 5 years retail sales experience
Luxury experience preferred
Exemplary selling and clienteling skills
Good computer skills: Word, Excel, Microsoft Outlook and POS systems
PHYSICAL DEMANDS
Standing, walking and squatting the majority of the works shift
Ability to climb ladders or stairs (depending upon store design)
Required to carry garments and packaging up to 40 pounds
(Check the box that applies by double clicking on the box.) Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, bending, frequent lifting Light: Office work, some lifting, bending, stooping or kneeling, walking Arduous: Heavy lifting, bending, crawling, climbing
WORK ENVIRONMENT
Majority of shift requires client interaction
Ability to work varied hours: nights, days and weekends to support the business needs
St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
Responsible for meeting or exceeding personal sales and KPI goals
Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
Effectively captures client data for connecting with clients and building relationships
Completes outreach to connect with clients on a regular basis
Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
Upholds all brand values and relationship values
Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
Acts as the manager on duty when scheduled, to support all business functions
Communicates effectively and develops and maintains professional relationships internally and externally
Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills
Creates and maintains positive employee relations by helping lead a professional store team
Communicates with Store Manager by providing feedback of any employee relations matter
Coaches and motivates the sales team as needed
Assists to ensure all store staff complies with all POS procedures
Understands and performs all POS functions accurately, professionally and within Company compliance
Opens and closes the store - performing all tasks to Company standard and compliance
Resolves client issues and requests in an efficient, resourceful and quick manner
Demonstrates high level of quality in work, attendance, and appearance
Solve problems/issues methodically and with a sense of urgency
Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
Demonstrates high level of quality in work, attendance and appearance
Actively contributes to non‑selling activities and loss prevention initiatives
Actively participates in Monthly Touch Bases
Attends all required Store Meetings
Maintains standards of store cleanliness and organization
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Assists to ensure accuracy of Company in store promotions and merchandise markdowns
Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
Ensures accuracy of all POS procedures and conducts training of POS System to staff
Has a strong knowledge of the alteration process and fitting a client for alterations
Opens and closes the store performing all tasks to Company standard
Supports in the preparation and facilitation of required Store Meetings as needed
Maintains standards of cleanliness and organization
Maintain store and helps ensure staff safety component
Assists in maintaining compliance to all Company Policies & Procedures
Adhere to Timekeeping procedures
ADDITIONAL RESPONSIBILITIES
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities
ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including customers, employees and outside vendors
MINIMUM QUALIFICATIONS The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.
COMPETENCIES
Results Orientated
Honest and Integrity
Solutions orientated
Thoroughness
Education/Experience
2 - 5 years retail sales experience
Luxury experience preferred
Exemplary selling and clienteling skills
Good computer skills: Word, Excel, Microsoft Outlook and POS systems
PHYSICAL DEMANDS
Standing, walking and squatting the majority of the works shift
Ability to climb ladders or stairs (depending upon store design)
Required to carry garments and packaging up to 40 pounds
(Check the box that applies by double clicking on the box.) Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, bending, frequent lifting Light: Office work, some lifting, bending, stooping or kneeling, walking Arduous: Heavy lifting, bending, crawling, climbing
WORK ENVIRONMENT
Majority of shift requires client interaction
Ability to work varied hours: nights, days and weekends to support the business needs
St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.
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