At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Sales Operations Coordinator manages the triaging and resolution of patient service requests. Patient service requests include, but are not limited to, supplemental orders and their shipments. This position will also process specialty or custom order exceptions.
Accountabilities & Responsibilities
Triage and coordinate patient product return requests
Triage and coordinate supplemental order requests
Arrange pick-ups for patient product as necessary
Responsible for facilitating and generating prescriptions with custom protocols
Responsible for facilitating treatment change requests
Run Audit reports and resolve any discrepancies
Perform all job duties while maintaining compliance with regulatory requirements including HIPAA
Responsible for outreach for shipment for supplemental orders including self-pay or co-pay discussions.
Education & Experience Required:
2 years customer service experience in an office environment
Preferred:
Previous medical device or healthcare industry experience
Previous Filemaker experience
Knowledge & Skills
Strong critical thinking and problem-solving skills
Demonstrated strong organization and time management skills
Strong sense of urgency and teamwork
Proven ability to multi-task and prioritize
Operate as a strong team player
High degree of flexibility and urgency
Exhibit excellent grammar, verbal and written communication skills
Proficient with computers and Microsoft Office
Communication
Time Management
Teamwork
Critical thinking and Problem Solving
Adaptability
Detail Oriented
Priority Setting
Organization
Process Oriented
Priority Setting
Peer Relationships
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$20.77 — $27.26 USD
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The Sales Operations Coordinator manages the triaging and resolution of patient service requests. Patient service requests include, but are not limited to, supplemental orders and their shipments. This position will also process specialty or custom order exceptions.
Accountabilities & Responsibilities
Triage and coordinate patient product return requests
Triage and coordinate supplemental order requests
Arrange pick-ups for patient product as necessary
Responsible for facilitating and generating prescriptions with custom protocols
Responsible for facilitating treatment change requests
Run Audit reports and resolve any discrepancies
Perform all job duties while maintaining compliance with regulatory requirements including HIPAA
Responsible for outreach for shipment for supplemental orders including self-pay or co-pay discussions.
Education & Experience Required:
2 years customer service experience in an office environment
Preferred:
Previous medical device or healthcare industry experience
Previous Filemaker experience
Knowledge & Skills
Strong critical thinking and problem-solving skills
Demonstrated strong organization and time management skills
Strong sense of urgency and teamwork
Proven ability to multi-task and prioritize
Operate as a strong team player
High degree of flexibility and urgency
Exhibit excellent grammar, verbal and written communication skills
Proficient with computers and Microsoft Office
Communication
Time Management
Teamwork
Critical thinking and Problem Solving
Adaptability
Detail Oriented
Priority Setting
Organization
Process Oriented
Priority Setting
Peer Relationships
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$20.77 — $27.26 USD
#J-18808-Ljbffr