AI-Driven IT CX Analyst (SFDC & Omnichannel)

A leading cybersecurity company in Santa Clara is seeking an IT Business Analyst to transform customer support operations through AI. This role focuses on delivering AI-powered frameworks, optimizing case management and enhancing customer self-service. Candidates should have over 10 years of experience in business analysis or product management, with expertise in Salesforce Service Cloud. The position offers a competitive salary ranging from $126,000 to $205,500 annually, and embraces a diverse and inclusive workplace. #J-18808-Ljbffr