Private Client Manager (CA. AZ, FL)
Clase Azul México, California, Missouri, United States, 65018
At Clase Azul México, we are committed to crafting extraordinary experiences and building authentic relationships. This role offers the opportunity to shape our private client strategy, work alongside a world‑class team, and be part of a brand that celebrates heritage, luxury, and craftsmanship.
Job Summary: The Private Client Manager is responsible for building lasting relationships with high‑net‑worth clients, acting as a trusted advisor, and ensuring exceptional service. This role involves managing client portfolios, addressing daily client needs, maximizing sales opportunities, and enhancing client satisfaction, loyalty, and engagement.
Can reside in CA, AZ, or FL
Key Responsibilities: Client Management | Community Building: Focused on nurturing relationships with high‑potential clients, including Very Important Clients (VICs) and High Net Worth Individuals (HNWIs), this area prioritizes sales growth and personalized client interaction.
Client Recruitment :
Seek and establish close, personalized relationships with a wide network of high‑potential clients to drive brand loyalty and encourage repeat purchases.
Relationship Building :
Manage and develop relationships with existing clients, including VICs and HNWIs, by understanding their unique needs and preferences to offer tailored experiences and solutions.
Identify and leverage upselling and cross‑selling opportunities to maximize sales and enhance client satisfaction through personalized product recommendations.
Daily Client Interaction :
Engage with clients daily to address their inquiries, facilitate reservations, and provide concierge services, ensuring a high level of attention to client needs.
Work with internal teams to set and achieve sales goals through the direct‑to‑consumer channel, ensuring strategic alignment across functions.
Client Data & Insights :
Maintain accurate client records and analyze purchasing trends among HNWIs to guide future business development efforts.
Product Allocation & Launches :
Manage product allocations, ensuring timely and appropriate product availability for key clients, particularly around new product launches.
Client Experiences: This area is focused on enhancing the overall client journey, creating memorable experiences, and driving engagement through personalized events, loyalty programs, and strategic partnerships.
Client Engagement at Destinations :
Drive clients to visit Clase Azul’s destinations in New York City and Mexico. When possible, be present to personally host and engage clients in these spaces.
Loyalty Programs & Client Retention :
Implement loyalty programs and initiatives that promote client retention, enhance satisfaction, and build long‑term client relationships.
Luxury Consumer Experiences :
Collaborate with team members to develop unique luxury experiences that resonate with high‑end clients, improve brand engagement, and recruit new clients to our community.
Personalized Client Events :
Organize and execute exclusive, client‑facing events that cater to individual preferences, creating meaningful and impactful experiences.
Cultural Integration & Client Connection :
Identify and engage with important cultural moments, ensuring clients feel more connected to Clase Azul through shared experiences.
Resource Allocation & Budget Management :
Manage marketing and activation budgets, ensuring resources are effectively allocated to maximize impact on client activations.
Key Skills & Qualifications:
2-3 years of experience managing HNWIs and VICs in the luxury industry, with a proven track record of building strong client relationships and driving sales. Experience in luxury goods such as high‑end spirits, jewelry, or watches is highly desirable.
Deep understanding of marketing strategies aimed at HNWIs & luxury consumers.
Understanding of how to create targeted, meaningful touchpoints that resonate with our clients.
Extensive commercial expertise combined with sharp analytical skills. Ability to translate client preferences into actionable sales strategies.
Excellent communication, negotiation, and relationship‑building skills.
Knowledgeable and confident in servicing high‑profile clients.
Experience in luxury goods, particularly high‑end spirits, jewelry, or watches.
Fluency in English; multilingual candidates are encouraged to apply.
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Job Summary: The Private Client Manager is responsible for building lasting relationships with high‑net‑worth clients, acting as a trusted advisor, and ensuring exceptional service. This role involves managing client portfolios, addressing daily client needs, maximizing sales opportunities, and enhancing client satisfaction, loyalty, and engagement.
Can reside in CA, AZ, or FL
Key Responsibilities: Client Management | Community Building: Focused on nurturing relationships with high‑potential clients, including Very Important Clients (VICs) and High Net Worth Individuals (HNWIs), this area prioritizes sales growth and personalized client interaction.
Client Recruitment :
Seek and establish close, personalized relationships with a wide network of high‑potential clients to drive brand loyalty and encourage repeat purchases.
Relationship Building :
Manage and develop relationships with existing clients, including VICs and HNWIs, by understanding their unique needs and preferences to offer tailored experiences and solutions.
Identify and leverage upselling and cross‑selling opportunities to maximize sales and enhance client satisfaction through personalized product recommendations.
Daily Client Interaction :
Engage with clients daily to address their inquiries, facilitate reservations, and provide concierge services, ensuring a high level of attention to client needs.
Work with internal teams to set and achieve sales goals through the direct‑to‑consumer channel, ensuring strategic alignment across functions.
Client Data & Insights :
Maintain accurate client records and analyze purchasing trends among HNWIs to guide future business development efforts.
Product Allocation & Launches :
Manage product allocations, ensuring timely and appropriate product availability for key clients, particularly around new product launches.
Client Experiences: This area is focused on enhancing the overall client journey, creating memorable experiences, and driving engagement through personalized events, loyalty programs, and strategic partnerships.
Client Engagement at Destinations :
Drive clients to visit Clase Azul’s destinations in New York City and Mexico. When possible, be present to personally host and engage clients in these spaces.
Loyalty Programs & Client Retention :
Implement loyalty programs and initiatives that promote client retention, enhance satisfaction, and build long‑term client relationships.
Luxury Consumer Experiences :
Collaborate with team members to develop unique luxury experiences that resonate with high‑end clients, improve brand engagement, and recruit new clients to our community.
Personalized Client Events :
Organize and execute exclusive, client‑facing events that cater to individual preferences, creating meaningful and impactful experiences.
Cultural Integration & Client Connection :
Identify and engage with important cultural moments, ensuring clients feel more connected to Clase Azul through shared experiences.
Resource Allocation & Budget Management :
Manage marketing and activation budgets, ensuring resources are effectively allocated to maximize impact on client activations.
Key Skills & Qualifications:
2-3 years of experience managing HNWIs and VICs in the luxury industry, with a proven track record of building strong client relationships and driving sales. Experience in luxury goods such as high‑end spirits, jewelry, or watches is highly desirable.
Deep understanding of marketing strategies aimed at HNWIs & luxury consumers.
Understanding of how to create targeted, meaningful touchpoints that resonate with our clients.
Extensive commercial expertise combined with sharp analytical skills. Ability to translate client preferences into actionable sales strategies.
Excellent communication, negotiation, and relationship‑building skills.
Knowledgeable and confident in servicing high‑profile clients.
Experience in luxury goods, particularly high‑end spirits, jewelry, or watches.
Fluency in English; multilingual candidates are encouraged to apply.
#J-18808-Ljbffr