Concord, United States | Posted on 03/02/2022
retailcloud is a fast growing fintech company in the Concord area with customers from small businesses to 30 plus major league sports teams. If you like a fast paced, goal driven environment and working with a great team you are at the right place.
Must love coffee and food to survive here
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Skills
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associates degree in relevant field a plus
#J-18808-Ljbffr
retailcloud is a fast growing fintech company in the Concord area with customers from small businesses to 30 plus major league sports teams. If you like a fast paced, goal driven environment and working with a great team you are at the right place.
Must love coffee and food to survive here
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Skills
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associates degree in relevant field a plus
#J-18808-Ljbffr