VIP Account Manager - German Speaking (Sofia Relocation)

❗️Please note that relocation to Sofia, Bulgaria is required ❗️ Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. We are looking for a VIP Account Manager - German Speaking who will be responsible for retention of VIP customers and increase of their lifetime value. Requirements: Proficiency in English and German both written and spoken; Proactive person with good support/sales skills; Strong communication and negotiation skills; Previous experience will be considered as an advantage. Duties and Responsibilities: Being able to search and find for solutions of customers’ issues; Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs; Monitor customers’ performance & behaviour in order to evaluate bonus crediting; Ensure that products’ compliance is being followed according to relevant regulations; Previous experience as a Sales agent will be considered as an advantage; Previous experience on a similar position will be considered as a strong advantage. Monthly food vouchers (102 EUR); Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups; Starting from 20 paid leave days; 6 additional days of sick leaves without document required; Birthday gift cards; Sports card (Multisport); Wedding and newborn gifts; Breakfast, Friday lunches, fruits, and snacks in the office;

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