Location:
Austin, TX or Remote (U.S. only).
About GigSafe: GigSafe is a workforce management solution specializing in the delivery sector, helping companies streamline the onboarding, compliance, and payment processes for independent contractors. It focuses on simplifying the management of 1099 workers, allowing delivery companies to focus on growth. GigSafe essentially acts as a system of record for companies engaging with 1099 workers, ensuring they are properly onboarded, verified, and ready to work while simplifying compliance and payment processes.
Position Overview: We are seeking a highly motivated Account Manager to join our Customer Success team. This role is critical in ensuring our customers achieve maximum value from GigSafe's platform. The Account Manager will serve as the primary liaison between our customers and internal teams including Product, Finance, Operations, and Support. This is a customer-facing role with a strong emphasis on relationship management, proactive issue resolution, and white-glove account management.
Key Responsibilities:
Customer Management: Serve as the primary point of contact for an assigned portfolio of customers, managing day-to-day relationships and ensuring long-term satisfaction.
White-Glove Onboarding: Lead and manage the onboarding process for new customers, ensuring a seamless and successful implementation of GigSafe's platform.
Cross-Functional Liaison: Act as the voice of the customer internally, collaborating closely with Product, Finance, Operations, and Support to resolve issues and advocate for customer needs.
Payments Management: Assist customers with payment processing, troubleshoot payment-related issues, and ensure smooth financial transactions.
Support Coordination: Monitor and help manage customer support tickets, ensuring timely resolution and follow-up.
Proactive Monitoring: Track customer metrics, monitor key performance indicators (KPIs), and proactively alert customers to potential issues, working collaboratively to address them promptly.
Conversion Optimization: Analyze customer data to identify opportunities for improving conversion rates and overall platform adoption.
Goal Alignment: Partner with customers to understand their business objectives and help them leverage GigSafe to achieve their goals.
Product Communication: Keep customers informed about new product features, updates, and launches, ensuring they are fully equipped to take advantage of the platform’s evolving capabilities.
Product Education: Deliver ongoing product training and education to customers to ensure they are fully utilizing GigSafe’s capabilities and adopting new features effectively.
Product Feedback Loop: Collect and synthesize customer feedback on product features and functionality, collaborating with the Product team to prioritize enhancements and ensure customer needs are represented in future development.
Process Improvement: Work cross-functionally to continuously improve processes and streamline our day-to-day operations.
Up-sell: Willingness to work with existing customers to improve adoption rates of new products and features to increase account value.
Ad-Hoc Requests: Handle ad-hoc customer requests with a solutions-oriented and service-first mindset.
Qualifications:
3+ years of experience in account management, customer success, or client services, preferably within SaaS, logistics, or B2B industries.
Exceptional interpersonal and communication skills with a strong customer-centric approach.
Proven ability to manage multiple customer accounts simultaneously while maintaining strong attention to detail.
Experience coordinating cross-functional efforts and managing complex customer needs.
Analytical mindset with the ability to interpret customer data and drive actionable insights.
Proficiency in CRM systems, customer support tools, and standard business applications.
Experience using AI, and openness to using new tool and technologies to improve operations.
Highly organized, self-motivated, and proactive problem solver.
Why Join GigSafe?
Take full ownership of your role with minimal supervision and the freedom to make it your own.
Build and expand your professional network while collaborating with like-minded, driven colleagues.
Join a small but rapidly growing team where your contributions have a direct and meaningful impact.
Work in a supportive environment that values initiative, creativity, and problem-solving.
Accelerate your career growth with ample opportunities for advancement as the company scales.
Competitive compensation and benefits package.
Be part of a company that is revolutionizing the logistics and gig economy space.
How to Apply: Interested candidates should submit a resume and a brief cover letter explaining their interest in the role at GigSafe and relevant experience to: michaela@gigsafe.com.
#J-18808-Ljbffr
About GigSafe: GigSafe is a workforce management solution specializing in the delivery sector, helping companies streamline the onboarding, compliance, and payment processes for independent contractors. It focuses on simplifying the management of 1099 workers, allowing delivery companies to focus on growth. GigSafe essentially acts as a system of record for companies engaging with 1099 workers, ensuring they are properly onboarded, verified, and ready to work while simplifying compliance and payment processes.
Position Overview: We are seeking a highly motivated Account Manager to join our Customer Success team. This role is critical in ensuring our customers achieve maximum value from GigSafe's platform. The Account Manager will serve as the primary liaison between our customers and internal teams including Product, Finance, Operations, and Support. This is a customer-facing role with a strong emphasis on relationship management, proactive issue resolution, and white-glove account management.
Key Responsibilities:
Customer Management: Serve as the primary point of contact for an assigned portfolio of customers, managing day-to-day relationships and ensuring long-term satisfaction.
White-Glove Onboarding: Lead and manage the onboarding process for new customers, ensuring a seamless and successful implementation of GigSafe's platform.
Cross-Functional Liaison: Act as the voice of the customer internally, collaborating closely with Product, Finance, Operations, and Support to resolve issues and advocate for customer needs.
Payments Management: Assist customers with payment processing, troubleshoot payment-related issues, and ensure smooth financial transactions.
Support Coordination: Monitor and help manage customer support tickets, ensuring timely resolution and follow-up.
Proactive Monitoring: Track customer metrics, monitor key performance indicators (KPIs), and proactively alert customers to potential issues, working collaboratively to address them promptly.
Conversion Optimization: Analyze customer data to identify opportunities for improving conversion rates and overall platform adoption.
Goal Alignment: Partner with customers to understand their business objectives and help them leverage GigSafe to achieve their goals.
Product Communication: Keep customers informed about new product features, updates, and launches, ensuring they are fully equipped to take advantage of the platform’s evolving capabilities.
Product Education: Deliver ongoing product training and education to customers to ensure they are fully utilizing GigSafe’s capabilities and adopting new features effectively.
Product Feedback Loop: Collect and synthesize customer feedback on product features and functionality, collaborating with the Product team to prioritize enhancements and ensure customer needs are represented in future development.
Process Improvement: Work cross-functionally to continuously improve processes and streamline our day-to-day operations.
Up-sell: Willingness to work with existing customers to improve adoption rates of new products and features to increase account value.
Ad-Hoc Requests: Handle ad-hoc customer requests with a solutions-oriented and service-first mindset.
Qualifications:
3+ years of experience in account management, customer success, or client services, preferably within SaaS, logistics, or B2B industries.
Exceptional interpersonal and communication skills with a strong customer-centric approach.
Proven ability to manage multiple customer accounts simultaneously while maintaining strong attention to detail.
Experience coordinating cross-functional efforts and managing complex customer needs.
Analytical mindset with the ability to interpret customer data and drive actionable insights.
Proficiency in CRM systems, customer support tools, and standard business applications.
Experience using AI, and openness to using new tool and technologies to improve operations.
Highly organized, self-motivated, and proactive problem solver.
Why Join GigSafe?
Take full ownership of your role with minimal supervision and the freedom to make it your own.
Build and expand your professional network while collaborating with like-minded, driven colleagues.
Join a small but rapidly growing team where your contributions have a direct and meaningful impact.
Work in a supportive environment that values initiative, creativity, and problem-solving.
Accelerate your career growth with ample opportunities for advancement as the company scales.
Competitive compensation and benefits package.
Be part of a company that is revolutionizing the logistics and gig economy space.
How to Apply: Interested candidates should submit a resume and a brief cover letter explaining their interest in the role at GigSafe and relevant experience to: michaela@gigsafe.com.
#J-18808-Ljbffr