Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Philanthropic Client Managers (PCMs) Philanthropic Client Managers (PCMs) are experts in the management of philanthropic investment management and trust accounts. They are responsible for providing operational support and executing our fiduciary duties in compliance with all laws, regulations, policies and procedures. Philanthropic Client Managers are also responsible for considering account the unique aspects of their clients circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally PCMs have shared responsibility with the Senior/Institutional Sales Director (ISD), ICA, PCA and National Practice Experts (NPEs) for the management and growth of their relationships and shared responsibility with the Market Philanthropic Executives (MPEs) and Institutional Client Executive/Director (ICE/Ds), as appropriate, for delivering client service and overall client satisfaction for their largest and most valuable relationships.
The Charitable Gift Fund, Bank of America's donor‑advised fund, allows high net worth clients to receive immediate tax deductions for charitable contributions and to recommend grants to public charities over time. In 2025 the CGF took in almost $2B in charitable contributions from clients and facilitated approximately $1.3B in grants to approved charities.
The CGF has grown 20%+ per year (AUM) over the last five years, outpacing growth in the Donor‑Advised Fund industry nationwide. With ongoing investment in technology and its team, the CGF is preparing for projected further growth. This is an opportunity to join a tight‑knit team in a growing line of business and to make positive impacts for clients and their charities.
As a member of the Operations team, this individual will provide high quality research, problem‑solving and communications, primarily for financial advisor teams. This position will report to and share responsibilities with the Operations Team Lead and work closely with peer team members, the CGF Service team, and the CGF's outside vendor partner.
Responsibilities include but are not limited to:
Learning routines and developing knowledge to review and approve various transactions and documentation
Supporting and overseeing teammates conducting account opening and closing, money movement, account maintenance, etc.
Learning and ensuring compliance with regulatory and legal requirements for donor‑advised fund policies and procedures
Developing in‑depth knowledge of IRS, industry and CGF‑specific guidelines for donor‑advised funds
Alerting teammates and fiduciary manager re. any potential risk items and exposure
Answering incoming calls, emails and voice messages to address detailed questions most frequently coming from internal financial advisor teams
Following up promptly and thoroughly, carrying through to resolution and/or escalating for help as soon as needed
Accurately handling and processing a significant volume of work under daily/weekly deadlines
Meeting expectations in line with experience for productivity levels
Helping with project‑based work as needed
Limited time off during year‑end (due to giving season)
Desired Skills and Attributes:
Able to work and adapt in a fast‑paced, collaborative, team environment
Able to listen actively and correctly identify issues/concerns
Able to develop trust, rapport and respect with CGF team members, financial advisor teams and vendor partners
Able to initiate proactive problem‑solving approaches within the CGF risk profile
Able to multi‑task effectively and work independently (and with the team)
Able to think critically, prioritize, make decisions, manage details and follow through 100% of the time
Able to exercise good judgment leading towards resolutions or escalations
Able to communicate clearly, professionally and efficiently on phone and via email with financial advisors for high‑net‑worth clients
Able to use Microsoft Office and learn additional systems
Able to work in‑office in Boston minimum of 3 days per week
Able to work extended hours/overtime, especially during year‑end
Customer service and financial services or non‑profit/philanthropic experience preferred
Able to understand and evaluate transaction documents and details
Able to work with internal operations teams and vendor‑partner team to resolve questions
Able to understand and analyze legal documents
Able to analyze and resolve complex issues
Able to handle calls with internal partners, outside institutions, and outside counsel
Able to review due diligence documentation re. charity and grant purpose eligibility
Able to manage revocations for financial advisor access to CGF DAF portal
Desired Qualifications:
Ability and inclination to learn and respond quickly, multi‑task effectively
Experience in philanthropy/philanthropic services, DAF specific is a plus and would add value
Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing
Experience with high‑demand client services
Ability to accurately and efficiently handle significant volumes of work
Experience in financial services ideally in the Philanthropic space.
Skills:
Analytical Thinking
Business Acumen
Client Management
Collaboration
Relationship Building
Active Listening
Business Case Review
Business Development
Client Experience Branding
Issue Management
Account Management
Strategy Planning and Development
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
Pay and benefits information Pay range
$90,800.00 - $158,600.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Philanthropic Client Managers (PCMs) Philanthropic Client Managers (PCMs) are experts in the management of philanthropic investment management and trust accounts. They are responsible for providing operational support and executing our fiduciary duties in compliance with all laws, regulations, policies and procedures. Philanthropic Client Managers are also responsible for considering account the unique aspects of their clients circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally PCMs have shared responsibility with the Senior/Institutional Sales Director (ISD), ICA, PCA and National Practice Experts (NPEs) for the management and growth of their relationships and shared responsibility with the Market Philanthropic Executives (MPEs) and Institutional Client Executive/Director (ICE/Ds), as appropriate, for delivering client service and overall client satisfaction for their largest and most valuable relationships.
The Charitable Gift Fund, Bank of America's donor‑advised fund, allows high net worth clients to receive immediate tax deductions for charitable contributions and to recommend grants to public charities over time. In 2025 the CGF took in almost $2B in charitable contributions from clients and facilitated approximately $1.3B in grants to approved charities.
The CGF has grown 20%+ per year (AUM) over the last five years, outpacing growth in the Donor‑Advised Fund industry nationwide. With ongoing investment in technology and its team, the CGF is preparing for projected further growth. This is an opportunity to join a tight‑knit team in a growing line of business and to make positive impacts for clients and their charities.
As a member of the Operations team, this individual will provide high quality research, problem‑solving and communications, primarily for financial advisor teams. This position will report to and share responsibilities with the Operations Team Lead and work closely with peer team members, the CGF Service team, and the CGF's outside vendor partner.
Responsibilities include but are not limited to:
Learning routines and developing knowledge to review and approve various transactions and documentation
Supporting and overseeing teammates conducting account opening and closing, money movement, account maintenance, etc.
Learning and ensuring compliance with regulatory and legal requirements for donor‑advised fund policies and procedures
Developing in‑depth knowledge of IRS, industry and CGF‑specific guidelines for donor‑advised funds
Alerting teammates and fiduciary manager re. any potential risk items and exposure
Answering incoming calls, emails and voice messages to address detailed questions most frequently coming from internal financial advisor teams
Following up promptly and thoroughly, carrying through to resolution and/or escalating for help as soon as needed
Accurately handling and processing a significant volume of work under daily/weekly deadlines
Meeting expectations in line with experience for productivity levels
Helping with project‑based work as needed
Limited time off during year‑end (due to giving season)
Desired Skills and Attributes:
Able to work and adapt in a fast‑paced, collaborative, team environment
Able to listen actively and correctly identify issues/concerns
Able to develop trust, rapport and respect with CGF team members, financial advisor teams and vendor partners
Able to initiate proactive problem‑solving approaches within the CGF risk profile
Able to multi‑task effectively and work independently (and with the team)
Able to think critically, prioritize, make decisions, manage details and follow through 100% of the time
Able to exercise good judgment leading towards resolutions or escalations
Able to communicate clearly, professionally and efficiently on phone and via email with financial advisors for high‑net‑worth clients
Able to use Microsoft Office and learn additional systems
Able to work in‑office in Boston minimum of 3 days per week
Able to work extended hours/overtime, especially during year‑end
Customer service and financial services or non‑profit/philanthropic experience preferred
Able to understand and evaluate transaction documents and details
Able to work with internal operations teams and vendor‑partner team to resolve questions
Able to understand and analyze legal documents
Able to analyze and resolve complex issues
Able to handle calls with internal partners, outside institutions, and outside counsel
Able to review due diligence documentation re. charity and grant purpose eligibility
Able to manage revocations for financial advisor access to CGF DAF portal
Desired Qualifications:
Ability and inclination to learn and respond quickly, multi‑task effectively
Experience in philanthropy/philanthropic services, DAF specific is a plus and would add value
Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing
Experience with high‑demand client services
Ability to accurately and efficiently handle significant volumes of work
Experience in financial services ideally in the Philanthropic space.
Skills:
Analytical Thinking
Business Acumen
Client Management
Collaboration
Relationship Building
Active Listening
Business Case Review
Business Development
Client Experience Branding
Issue Management
Account Management
Strategy Planning and Development
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
Pay and benefits information Pay range
$90,800.00 - $158,600.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
#J-18808-Ljbffr