Community Engagement Manager Job at READING PARTNERS in Los Angeles
READING PARTNERS, Los Angeles, CA, US
Job DetailsJob Location: Reading Partners Los Angeles - Los Angeles, CA 90036Position Type: Full-TimeSalary Range: $67, $79,748.00 Salary/yearJob Category: Volunteer/Community Engagement
Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.
The high level:
The Community Engagement Manager (CEM) is part of an energetic team of leaders working together to leverage Reading Partners' mission in the community. The Community Engagement Manager's main role is to lead, develop, and mobilize a small team of AmeriCorps members to recruit, train, celebrate and retain a diverse portfolio of volunteers to serve as literacy tutors in our reading centers. Reporting directly to the Regional Executive Director (with a heavy dotted line to the National Community Engagement team), the Community Engagement Manager strategizes and project-manages the overall volunteer recruitment strategy for the region, including partnership development and management, external relations, volunteer engagement, event planning and more. The Community Engagement Manager is an expert relationship maximizer, is goal-oriented, and is excited by both strategic and on-the-ground work.
What you'll do:
Each fiscal year, recruit, hire, coach, manage and train a team of 2 Reading Partners AmeriCorps members toward successfully reaching or exceeding volunteer recruitment, retention and training goals.
Manage at least 1 AmeriCorps member for every 5 schools within the region
Aim for 90% or higher AmeriCorps retention by creating a supportive, engaging, and mission-oriented team experience for members (via individual management and support as well as contributing to the development of a strong regional team culture in partnership with the Executive Director and Program staff)
Partner with other regional staff members to recruit 100% of each year's allotment of AmeriCorps members by the deadline (supporting recruitment of both literacy and volunteer-focused AC members)
Manage AmeriCorps Volunteer Coordinators in all aspects of work through coaching, professional development, and managing to goals, while maintaining an 90% retention rate.
Each year, develop and execute on a comprehensive community engagement strategy to meet and exceed volunteer recruitment targets.
Oversee and manage volunteer recruitment and onboarding strategy to meet student enrollment and served targets are met - typically ranging between tutors
Lead and execute strategies to reach a 30% conversion rate for all volunteers
Lead planning and execution of both in-person and virtual new volunteer orientations
Oversee and execute regional onboarding strategy, including acting as the region's primary Livescan provider
Ensure at least 85% of sessions are delivered by volunteers
Maintain a high rate of volunteer retention, year over year, of at least 30%, and building strategies to incrementally increase this target in the successive years
Collaborate with program team members to ensure strong processes and procedures for all volunteers being paired with a student, monitoring for completion and implementation throughout the program year
Achieve 90% or higher volunteer satisfaction rating on end of year survey
Codify best practices for onboarding, supporting, and transitioning university students from key partnerships across the region
Develop external and internal relationships with key stakeholders and collaborate closely with the Executive Director to drive Reading Partners' external brand and achieve annual regional goals.
Lead on the execution of Tutor For A Days and one-time volunteers events
Support regional marketing and communications strategy
Work with volunteer coordinators to support the execution of the annual summer backpack campaign in partnership with the Executive Director
Other duties as needed.
How you'll do it:
Leadership & Management:
Demonstrate a genuine interest in coaching, inspiring, and developing emerging professionals toward goals. Demonstrate an ability to provide clear guidance and goals, to delegate, and to provide growth opportunities while supporting progress along the way. Be able to recruit, hire, onboard, and deliver high-quality training to AmeriCorps members and volunteers. Support our emerging national network of Community Engagement Managers and other community engagement staff.
Relationship Development & Collaboration:
Leverage existing relationships and build new transformational relationships in the community. Establish highly collaborative cross-functional relationships, and work effectively with all internal stakeholders for both organizational fundraising and program delivery. Celebrate wins with all stakeholders.
Communication:
Externally, demonstrate the ability to genuinely promote Reading Partners and our mission through a variety of strategies. Provide excellent customer service to partners and volunteers. Have a high level of comfort with public speaking and with crafting mass communications. Be able to differentiate communication depending upon your audience.
Internally, set up strong systems for communication and messaging, tailor communication to audiences, and contextualize messaging. Demonstrate a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and other Reading Partners staff. Be able to conduct difficult conversations with grace and ease.
Project Management:
Create innovative solutions in the face of competition for resources, time, etc. with a high degree of adaptability and flexibility. Anticipate challenges and/or questions, and proactively execute solutions. Understand larger strategic priorities and make measurable progress against these larger goals. Be able to make quick, sound, and on-the-fly decisions that consider all stakeholders. See the bigger picture and also drill down to smaller details to connect the dots.
What we offer:
Reading Partners' compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward.
Compensation: This is a full-time non-exempt, salaried position. Pay for this position starts at $79,748 annually. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we're bringing our best offer - therefore we do not engage in salary negotiations.
Our benefits: We offer a comprehensive benefits program intentionally crafted to support employees and their families with physical, mental, and financial health:
Health & Insurance Benefits: Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums; life and disability insurance at no cost to employees; and a free Employee Assistance Program (EAP).
Pre-Tax Medical Support: Significant pre-tax employer funding to help offset employees' out-of-pocket medical expenses, including providing first dollar coverage for some plan options.
Mental Health Support: Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees.
Inclusive Health Support: Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services.
Retirement Benefits: 403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions.
Paid Time Off: Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks for birth and non-birth parents.
Holidays & Office Closures: 14 paid holidays annually, plus one week of office closure in early July and two weeks in late December.
Culture & Growth: A dynamic, mission-driven culture with a strong commitment to employee development and career growth.
The other things you need to know:
This role is in person.
Travel: This position travels regular throughout the Los Angeles region. This position may also involve occasional travel to Reading Partners' National Headquarters in Oakland, CA.
Reading Partners is an Equal Opportunity Employer
What's Next?
If you're interested in joining our Reading Partners team, please submit the following application materials to our online job posting:
A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role.
Resume
Reading Partners is an Equal Opportunity Employer
QualificationsAbout you
You'll be successful in this role if you:
Demonstrate knowledge of the Los Angeles education landscape and broader community
Have 3+ years of progressive experience in customer service, marketing, client management, community organizing or similar field
Have direct management experience of volunteers, interns and/or emerging professionals
Have database management experience and high level of comfort with MS Office, Google Apps
Have access to reliable transportation to travel within a defined geographic region on a daily basis
Have flexibility and adaptability in work style and work schedule, including some night and weekend time
Demonstrate a commitment to fostering a dynamic and collaborative work environment.
Display a deep belief in our mission and root your work in our core values.
Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.
Bonus Points if you:
Have experience working in the launch phase of projects or programs
Are an AmeriCorps, Peace Corps, or other national service alum/alumna
Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.
The high level:
The Community Engagement Manager (CEM) is part of an energetic team of leaders working together to leverage Reading Partners' mission in the community. The Community Engagement Manager's main role is to lead, develop, and mobilize a small team of AmeriCorps members to recruit, train, celebrate and retain a diverse portfolio of volunteers to serve as literacy tutors in our reading centers. Reporting directly to the Regional Executive Director (with a heavy dotted line to the National Community Engagement team), the Community Engagement Manager strategizes and project-manages the overall volunteer recruitment strategy for the region, including partnership development and management, external relations, volunteer engagement, event planning and more. The Community Engagement Manager is an expert relationship maximizer, is goal-oriented, and is excited by both strategic and on-the-ground work.
What you'll do:
Each fiscal year, recruit, hire, coach, manage and train a team of 2 Reading Partners AmeriCorps members toward successfully reaching or exceeding volunteer recruitment, retention and training goals.
Manage at least 1 AmeriCorps member for every 5 schools within the region
Aim for 90% or higher AmeriCorps retention by creating a supportive, engaging, and mission-oriented team experience for members (via individual management and support as well as contributing to the development of a strong regional team culture in partnership with the Executive Director and Program staff)
Partner with other regional staff members to recruit 100% of each year's allotment of AmeriCorps members by the deadline (supporting recruitment of both literacy and volunteer-focused AC members)
Manage AmeriCorps Volunteer Coordinators in all aspects of work through coaching, professional development, and managing to goals, while maintaining an 90% retention rate.
Each year, develop and execute on a comprehensive community engagement strategy to meet and exceed volunteer recruitment targets.
Oversee and manage volunteer recruitment and onboarding strategy to meet student enrollment and served targets are met - typically ranging between tutors
Lead and execute strategies to reach a 30% conversion rate for all volunteers
Lead planning and execution of both in-person and virtual new volunteer orientations
Oversee and execute regional onboarding strategy, including acting as the region's primary Livescan provider
Ensure at least 85% of sessions are delivered by volunteers
Maintain a high rate of volunteer retention, year over year, of at least 30%, and building strategies to incrementally increase this target in the successive years
Collaborate with program team members to ensure strong processes and procedures for all volunteers being paired with a student, monitoring for completion and implementation throughout the program year
Achieve 90% or higher volunteer satisfaction rating on end of year survey
Codify best practices for onboarding, supporting, and transitioning university students from key partnerships across the region
Develop external and internal relationships with key stakeholders and collaborate closely with the Executive Director to drive Reading Partners' external brand and achieve annual regional goals.
Lead on the execution of Tutor For A Days and one-time volunteers events
Support regional marketing and communications strategy
Work with volunteer coordinators to support the execution of the annual summer backpack campaign in partnership with the Executive Director
Other duties as needed.
How you'll do it:
Leadership & Management:
Demonstrate a genuine interest in coaching, inspiring, and developing emerging professionals toward goals. Demonstrate an ability to provide clear guidance and goals, to delegate, and to provide growth opportunities while supporting progress along the way. Be able to recruit, hire, onboard, and deliver high-quality training to AmeriCorps members and volunteers. Support our emerging national network of Community Engagement Managers and other community engagement staff.
Relationship Development & Collaboration:
Leverage existing relationships and build new transformational relationships in the community. Establish highly collaborative cross-functional relationships, and work effectively with all internal stakeholders for both organizational fundraising and program delivery. Celebrate wins with all stakeholders.
Communication:
Externally, demonstrate the ability to genuinely promote Reading Partners and our mission through a variety of strategies. Provide excellent customer service to partners and volunteers. Have a high level of comfort with public speaking and with crafting mass communications. Be able to differentiate communication depending upon your audience.
Internally, set up strong systems for communication and messaging, tailor communication to audiences, and contextualize messaging. Demonstrate a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and other Reading Partners staff. Be able to conduct difficult conversations with grace and ease.
Project Management:
Create innovative solutions in the face of competition for resources, time, etc. with a high degree of adaptability and flexibility. Anticipate challenges and/or questions, and proactively execute solutions. Understand larger strategic priorities and make measurable progress against these larger goals. Be able to make quick, sound, and on-the-fly decisions that consider all stakeholders. See the bigger picture and also drill down to smaller details to connect the dots.
What we offer:
Reading Partners' compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward.
Compensation: This is a full-time non-exempt, salaried position. Pay for this position starts at $79,748 annually. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we're bringing our best offer - therefore we do not engage in salary negotiations.
Our benefits: We offer a comprehensive benefits program intentionally crafted to support employees and their families with physical, mental, and financial health:
Health & Insurance Benefits: Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums; life and disability insurance at no cost to employees; and a free Employee Assistance Program (EAP).
Pre-Tax Medical Support: Significant pre-tax employer funding to help offset employees' out-of-pocket medical expenses, including providing first dollar coverage for some plan options.
Mental Health Support: Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees.
Inclusive Health Support: Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services.
Retirement Benefits: 403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions.
Paid Time Off: Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks for birth and non-birth parents.
Holidays & Office Closures: 14 paid holidays annually, plus one week of office closure in early July and two weeks in late December.
Culture & Growth: A dynamic, mission-driven culture with a strong commitment to employee development and career growth.
The other things you need to know:
This role is in person.
Travel: This position travels regular throughout the Los Angeles region. This position may also involve occasional travel to Reading Partners' National Headquarters in Oakland, CA.
Reading Partners is an Equal Opportunity Employer
What's Next?
If you're interested in joining our Reading Partners team, please submit the following application materials to our online job posting:
A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role.
Resume
Reading Partners is an Equal Opportunity Employer
QualificationsAbout you
You'll be successful in this role if you:
Demonstrate knowledge of the Los Angeles education landscape and broader community
Have 3+ years of progressive experience in customer service, marketing, client management, community organizing or similar field
Have direct management experience of volunteers, interns and/or emerging professionals
Have database management experience and high level of comfort with MS Office, Google Apps
Have access to reliable transportation to travel within a defined geographic region on a daily basis
Have flexibility and adaptability in work style and work schedule, including some night and weekend time
Demonstrate a commitment to fostering a dynamic and collaborative work environment.
Display a deep belief in our mission and root your work in our core values.
Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.
Bonus Points if you:
Have experience working in the launch phase of projects or programs
Are an AmeriCorps, Peace Corps, or other national service alum/alumna