Customer Experience Representative
The National Federation of Independent Business (NFIB), the nation's largest small business advocacy organization, is looking to hire a Customer Experience Representative to join its Sales team. Responsibilities
The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsible for contacting new and existing NFIB members with a variety of call content designed to enhance our members' experience and create member engagement. Works to foster exceptional customer service and member retention through in-depth knowledge of company programs, products, and procedures. Performs additional member-focused duties as needed, such as summaries of member interactions, member verification, email communication, and internal support of member issues from various departmental areas. Qualifications
1. High School diploma or equivalent. 2. Three (3) years of customer service experience in a telephone environment. Outbound phone sales experience or experience in a membership-based organization is a plus. 3. Proficiency in Microsoft Office. Strong working knowledge in Word and Excel essential. Ability to do internet research. Experience with CRM software. 4. Good verbal and written communication skills necessary. Excellent interpersonal, exceptional customer service, and strong organizational skills required. 5. Accurate proofreading and excellent business writing skills are a must. 6. Resourceful; possesses the ability to research inquiries, source information, and provide appropriate response. 7. Prolonged periods of telephone use required. 8. Professionalism with members and coworkers as well as the ability to work well in a team. 9. Accountability when working in a hybrid environment. Equal Opportunity Employer
The National Federation of Independent Business (NFIB), the nation's largest small business advocacy organization, is looking to hire a Customer Experience Representative to join its Sales team. Responsibilities
The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsible for contacting new and existing NFIB members with a variety of call content designed to enhance our members' experience and create member engagement. Works to foster exceptional customer service and member retention through in-depth knowledge of company programs, products, and procedures. Performs additional member-focused duties as needed, such as summaries of member interactions, member verification, email communication, and internal support of member issues from various departmental areas. Qualifications
1. High School diploma or equivalent. 2. Three (3) years of customer service experience in a telephone environment. Outbound phone sales experience or experience in a membership-based organization is a plus. 3. Proficiency in Microsoft Office. Strong working knowledge in Word and Excel essential. Ability to do internet research. Experience with CRM software. 4. Good verbal and written communication skills necessary. Excellent interpersonal, exceptional customer service, and strong organizational skills required. 5. Accurate proofreading and excellent business writing skills are a must. 6. Resourceful; possesses the ability to research inquiries, source information, and provide appropriate response. 7. Prolonged periods of telephone use required. 8. Professionalism with members and coworkers as well as the ability to work well in a team. 9. Accountability when working in a hybrid environment. Equal Opportunity Employer