Senior Carrier Financial Support Representative
CH Robinson, Eden Prairie, Minnesota, United States, 55344
Senior Carrier Financial Support Representative
C.H. Robinson is hiring a Senior Carrier Financial Support Representative. In this role, you will provide the highest level of service while supporting complex and escalated carrier financial transactions. You will support activities related to carrier payment method updates, third-party collections, internal audit requirements, and escalated financial issues within the team. You will support the internal C.H. Robinson network through effective problem solving, risk awareness, and timely resolution of issues. This position operates in a fast-paced, highly transactional environment that requires frequent multitasking across ticketing systems, document processing, email workflows, and inbound calls, while maintaining a high degree of accuracy, compliance, and attention to detail. Work Model: Hybrid Schedule: 3 days working from home, 2 days in the office (Wednesdays and Thursdays) Duties And Responsibilities
The duties and responsibilities of this position consists of, but are not limited to, the following: Resolve complex and escalated carrier financial issues across multiple intake channels including ticketing systems, inbox workflows, document queues, and phone calls Handle disputes, escalated calls, and mediate conflict related to carrier payments and financial transactions Review, research, and process JIRA tickets related to accounts payable holds, deductions, cross-deducts, and contractual claim activity Set up, maintain, and update carrier payment methods, including EFT and direct deposit changes with required verbal verification Process and validate sensitive financial documentation including factoring documents, tax levies, liens, garnishments, and payment restrictions Partner with carriers, network offices, and shared services teams (fraud, legal, finance, treasury, and internal audit) to investigate and resolve issues Document and support investigations related to suspected financial fraud Clearly explain payment actions to carriers, including holds, deductions, payment plans, and resolution steps Support internal audit and quality assurance processes through documentation, ticket reviews, and call monitoring Meet established service level agreements, productivity standards, and quality expectations Provide subject matter expertise and escalated support to the broader Carrier Financials team Maintain strict confidentiality and safeguard sensitive banking and financial information Perform additional duties as assigned based on team or country-specific needs Qualifications
Required: High school diploma or GED Minimum of 2 years of experience in a financial support role or related field At least 6 months of customer service experience Preferred: Previous C.H. Robinson experience Strong attention to detail and accuracy when working with sensitive financial data Ability to multitask and quickly pivot in a fast-paced, interruption-driven environment Advanced proficiency in Microsoft Office Suite Strong problem-solving and troubleshooting skills Ability to understand and follow multiple operational procedures and decision frameworks Effective time management skills with the ability to meet productivity, quality, and SLA expectations Enthusiastic, curious, and self-motivated mindset Strong customer service and communication skills Ability to support change and drive positive outcomes in a large, dispersed organization Commitment to a diverse and inclusive work environment Compensation Range $20.94 - $33.12 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage, Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees
no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities
C.H. Robinson is hiring a Senior Carrier Financial Support Representative. In this role, you will provide the highest level of service while supporting complex and escalated carrier financial transactions. You will support activities related to carrier payment method updates, third-party collections, internal audit requirements, and escalated financial issues within the team. You will support the internal C.H. Robinson network through effective problem solving, risk awareness, and timely resolution of issues. This position operates in a fast-paced, highly transactional environment that requires frequent multitasking across ticketing systems, document processing, email workflows, and inbound calls, while maintaining a high degree of accuracy, compliance, and attention to detail. Work Model: Hybrid Schedule: 3 days working from home, 2 days in the office (Wednesdays and Thursdays) Duties And Responsibilities
The duties and responsibilities of this position consists of, but are not limited to, the following: Resolve complex and escalated carrier financial issues across multiple intake channels including ticketing systems, inbox workflows, document queues, and phone calls Handle disputes, escalated calls, and mediate conflict related to carrier payments and financial transactions Review, research, and process JIRA tickets related to accounts payable holds, deductions, cross-deducts, and contractual claim activity Set up, maintain, and update carrier payment methods, including EFT and direct deposit changes with required verbal verification Process and validate sensitive financial documentation including factoring documents, tax levies, liens, garnishments, and payment restrictions Partner with carriers, network offices, and shared services teams (fraud, legal, finance, treasury, and internal audit) to investigate and resolve issues Document and support investigations related to suspected financial fraud Clearly explain payment actions to carriers, including holds, deductions, payment plans, and resolution steps Support internal audit and quality assurance processes through documentation, ticket reviews, and call monitoring Meet established service level agreements, productivity standards, and quality expectations Provide subject matter expertise and escalated support to the broader Carrier Financials team Maintain strict confidentiality and safeguard sensitive banking and financial information Perform additional duties as assigned based on team or country-specific needs Qualifications
Required: High school diploma or GED Minimum of 2 years of experience in a financial support role or related field At least 6 months of customer service experience Preferred: Previous C.H. Robinson experience Strong attention to detail and accuracy when working with sensitive financial data Ability to multitask and quickly pivot in a fast-paced, interruption-driven environment Advanced proficiency in Microsoft Office Suite Strong problem-solving and troubleshooting skills Ability to understand and follow multiple operational procedures and decision frameworks Effective time management skills with the ability to meet productivity, quality, and SLA expectations Enthusiastic, curious, and self-motivated mindset Strong customer service and communication skills Ability to support change and drive positive outcomes in a large, dispersed organization Commitment to a diverse and inclusive work environment Compensation Range $20.94 - $33.12 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage, Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees
no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities