Support Specialist
Provide initial case resolution and routing of incoming support calls. Responsibilities
Provide first point of contact support for clients reporting technical or solution issues. Diagnose and resolve standard client questions or problems over the telephone or internet. Document inbound support requests and ensure proper notation of client problems or issues. Attend required training and consumer materials to ensure you can correctly respond to client questions. Transfer issues that require more detailed analysis to more experienced associates. Collaboration with internal and external stakeholders to resolve or progress client issues forward. Qualifications Required
Associate degree or equivalent relevant work experience. Preferred
At least 1 year of customer service experience. Healthcare solution support experience. Healthcare clinical workflow experience. Strong documentation and data gathering skills.
Provide initial case resolution and routing of incoming support calls. Responsibilities
Provide first point of contact support for clients reporting technical or solution issues. Diagnose and resolve standard client questions or problems over the telephone or internet. Document inbound support requests and ensure proper notation of client problems or issues. Attend required training and consumer materials to ensure you can correctly respond to client questions. Transfer issues that require more detailed analysis to more experienced associates. Collaboration with internal and external stakeholders to resolve or progress client issues forward. Qualifications Required
Associate degree or equivalent relevant work experience. Preferred
At least 1 year of customer service experience. Healthcare solution support experience. Healthcare clinical workflow experience. Strong documentation and data gathering skills.