Customer Service Representative, Domestic

divh2Customer Service Representative/h2pThe Customer Service Representative is responsible for providing comprehensive parts-related support to golf, sports field, municipal, consumer, landscape contractor customers and irrigation product customers within the domestic division. The role combines customer service excellence with sales support responsibilities to maintain high customer satisfaction and operational efficiency./ppTo grow and build a successful career with Wesco/Hector Turf, you will be responsible for:/ppDaily Operations/pulliTake up to 800 customer calls per month for parts orders via phone, fax, web, email, and walk-up customers/liliProcess up to 3,000 parts orders monthly as part of the Customer Service team/liliBecome proficient with products across four divisions: commercial, sports field

grounds, RLC and irrigation/liliHandle counter walk-up customers including daily order pick-ups, billing closure, and customer lookup assistance/liliFacilitates assisting with processing of daily web order releases./li/ulpCustomer Service

Sales/pulliAssist customers in finding correct part numbers for equipment via internet or hard copy resources/liliKey customer parts orders while live on the phone ensuring part numbers, quantities, and customer numbers are accurate/liliMake proactive outbound sales promotional calls and engage in strategic planning of marketing programs/liliBuild strong customer relationships and effectively manage problems and confrontations/liliFocus on creating loyal customers with emphasis on back-ordered parts communication and ETA updates/liliMaintain professional phone etiquette, managing call length to minimize customer queue wait times/li/ulpAdministrative Functions/pulliResearch and process Return Goods Authorizations (RGAs) including coding accuracy, weekly submittal, and logging/liliMaintaining RGA coding verification and inventory return to stock review and logging./liliReconcile monthly backorder reports and review internal/external ETAs on outstanding part shipments/liliProcess RGA credit orders to accounting with inventory accuracy./liliSupport UPS claim issues and administration/li/ulpSpecialized Support/pulliServe as customer liaison for irrigation day to day questions./liliWork closely with export team for technical parts assistance as needed./liliUnderstand RLC dealer parts programming and marketing guide/liliKnow when to direct large project irrigation whole goods questions to the Irrigation team./liliExpand irrigation knowledge through required training sessions/liliExpand knowledge on all Commercial Allied lines./li/ulpWho Are We?/ppSince 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toros North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands./ppWhat Can We Give You?/ppWescos foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates./ppHealth Insurance

Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses./ppWellness

We offer full-time associates a variety of mental health, financial health, and other types of resources./ppGrowth Opportunities

Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities./ppCompetitive Salary

In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance./ppRequirements/ppWhat Do You Need?/ppTo be considered for this role, a candidate should meet the following minimal requirements:/pulliLanguage: Spanish speaking and writing ability is highly desired/a plus/liliTechnical: Intermediate computer skills, Microsoft Word/Excel proficiency, reasonable typing speed and accuracy/liliIndustry: General knowledge of turf, lawn maintenance, and irrigation systems with technical experience/liliCustomer Service: Superior customer service skills with previous customer service experience required/liliMaintain professional appearance and actions./li/ulpWe are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V/ppWesco Turf, Inc. is an equal opportunity employer. M/F/D/V/p/div