Bilingual Customer Service Representative
Arizona Staffing, Tempe, Arizona, United States, 85281
Bilingual Customer Service Representative (Healthcare Call Center)
Location: Tempe, AZ (Onsite) Schedule: MondayFriday, 8:00 AM5:00 PM Employment Type: 12-month contract Pay Rate: $25/hr Start Date: February 22, 2026 Position Overview This is an internal and external client-facing role that requires excellent customer service, communication, and problem-solving skills. The Customer Service Representative serves as a primary point of contact for members and clients, providing accurate, timely information regarding healthcare benefits, eligibility, and claims while delivering a high-quality customer experience. The ideal candidate is calm under pressure, detail-oriented, comfortable navigating multiple systems, and able to effectively manage emotional or complex customer interactions. Key Responsibilities Customer Support & Communication (80%) Accurately and efficiently quote healthcare benefits, eligibility, and claim status to callers Respond promptly and professionally to inbound calls while maintaining a courteous demeanor De-escalate difficult or emotional situations through active listening and solution-based responses Educate members on benefits, prior authorizations, grievance and appeal processes, and other TPA services Documentation & Follow-Up (15%) Thoroughly document all customer interactions in member notes Return voicemails, emails, and written inquiries in a timely manner Follow up with callers as needed to ensure issue resolution and customer satisfaction Operational Excellence (5%) Navigate multiple internal databases to research and resolve complex issues related to claims, eligibility, and authorizations Utilize internal tools (e.g., task routing, Quickbase, escalation workflows) to request additional support or follow-up actions Meet or exceed departmental performance standards including Average Handle Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-Touch Resolution Qualifications & Skills 1+ year of recent customer service experience (any industry) Healthcare or call center experience preferred Bilingual (Spanish/English) strongly preferred Excellent verbal and written communication skills Ability to work independently and collaboratively in a team environment Strong attention to detail with accurate data entry and 10-key skills Comfortable working in a fast-paced, metrics-driven call center environment Proficient with navigating multiple systems simultaneously Work Environment Onsite call center environment at the SRO building High-volume inbound phone support Performance-driven, customer-focused culture Why Join This Role? This position offers an opportunity to build healthcare industry experience, strengthen customer service skills, and contribute to a team focused on delivering exceptional member support. Ideal for entry-level professionals seeking stability, structure, and growth within healthcare operations. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe, AZ. Application Deadline This position is anticipated to close on Feb 17, 2026.
Location: Tempe, AZ (Onsite) Schedule: MondayFriday, 8:00 AM5:00 PM Employment Type: 12-month contract Pay Rate: $25/hr Start Date: February 22, 2026 Position Overview This is an internal and external client-facing role that requires excellent customer service, communication, and problem-solving skills. The Customer Service Representative serves as a primary point of contact for members and clients, providing accurate, timely information regarding healthcare benefits, eligibility, and claims while delivering a high-quality customer experience. The ideal candidate is calm under pressure, detail-oriented, comfortable navigating multiple systems, and able to effectively manage emotional or complex customer interactions. Key Responsibilities Customer Support & Communication (80%) Accurately and efficiently quote healthcare benefits, eligibility, and claim status to callers Respond promptly and professionally to inbound calls while maintaining a courteous demeanor De-escalate difficult or emotional situations through active listening and solution-based responses Educate members on benefits, prior authorizations, grievance and appeal processes, and other TPA services Documentation & Follow-Up (15%) Thoroughly document all customer interactions in member notes Return voicemails, emails, and written inquiries in a timely manner Follow up with callers as needed to ensure issue resolution and customer satisfaction Operational Excellence (5%) Navigate multiple internal databases to research and resolve complex issues related to claims, eligibility, and authorizations Utilize internal tools (e.g., task routing, Quickbase, escalation workflows) to request additional support or follow-up actions Meet or exceed departmental performance standards including Average Handle Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-Touch Resolution Qualifications & Skills 1+ year of recent customer service experience (any industry) Healthcare or call center experience preferred Bilingual (Spanish/English) strongly preferred Excellent verbal and written communication skills Ability to work independently and collaboratively in a team environment Strong attention to detail with accurate data entry and 10-key skills Comfortable working in a fast-paced, metrics-driven call center environment Proficient with navigating multiple systems simultaneously Work Environment Onsite call center environment at the SRO building High-volume inbound phone support Performance-driven, customer-focused culture Why Join This Role? This position offers an opportunity to build healthcare industry experience, strengthen customer service skills, and contribute to a team focused on delivering exceptional member support. Ideal for entry-level professionals seeking stability, structure, and growth within healthcare operations. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe, AZ. Application Deadline This position is anticipated to close on Feb 17, 2026.