BERT OGDEN FIESTA CHEVROLET SERVICE ADVISOR
Bert Ogden Auto Group, Edinburg, Texas, United States, 78539
Service Advisor
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Essential Duties
Answer phone calls, emails and drive ins to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct transactions with system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested. Requirements
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Excellent oral and written communication skills. Other Job Requirements
Must have and maintain a valid TEXAS driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test (hair follicle) screening. Must be able to pass a background screening check. Employment benefits include: Paid Vacation and Holidays, 401(K), Vision Insurance, Dental Insurance, Medical Insurance Bert Ogden is an equal opportunity employer
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Essential Duties
Answer phone calls, emails and drive ins to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct transactions with system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested. Requirements
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Excellent oral and written communication skills. Other Job Requirements
Must have and maintain a valid TEXAS driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test (hair follicle) screening. Must be able to pass a background screening check. Employment benefits include: Paid Vacation and Holidays, 401(K), Vision Insurance, Dental Insurance, Medical Insurance Bert Ogden is an equal opportunity employer