Customer Service Rep - Floater/Trainer
Opus Inspection, Atlanta, Georgia, United States, 30301
Job Opportunity
This dual-role position supports both staff training and frontline customer service operations. The Trainer/Floater is responsible for onboarding and developing Customer Service Representatives (CSRs), monitoring work quality for retraining needs, and assisting motorists in person with program applications and emissions-related services. This role requires flexibility to work at various Service Center locations throughout the greater Atlanta metro area using a company-provided vehicle. Schedule: Monday, Tuesday, Thursday, and Friday 8:30am-5pm; Wednesdays 9:30a-6p Pay: $17.00/hr., full benefits package offered Floater / Service Center Duties
Open and close assigned Service Centers in accordance with operating procedures Assist motorists face-to-face with applications for exemptions, extensions, waivers, and emissions reprints Determine eligibility for program benefits and ensure compliance with established rules and regulations Review repair receipts and inspect vehicles to confirm qualifying repairs Provide accurate information regarding program requirements and resolve customer concerns Maintain a clean, professional Service Center environment Adapt to updates in program rules and regulations Support quality management and customer satisfaction initiatives Travel to alternate Service Center locations as needed to support staffing requirements Trainer Duties
Conduct structured four-week onboarding training for new hires using established training materials Proctor quizzes and tests; provide progress feedback to trainees and management Identify recurring errors through work product review and recommend retraining as needed Review applications, emails, and tickets for accuracy and quality assurance Maintain productivity and quality tracking database for CSR performance visibility Collaborate with team leads and management to develop and improve training curriculum Support employee engagement and continuous training improvement initiatives
This dual-role position supports both staff training and frontline customer service operations. The Trainer/Floater is responsible for onboarding and developing Customer Service Representatives (CSRs), monitoring work quality for retraining needs, and assisting motorists in person with program applications and emissions-related services. This role requires flexibility to work at various Service Center locations throughout the greater Atlanta metro area using a company-provided vehicle. Schedule: Monday, Tuesday, Thursday, and Friday 8:30am-5pm; Wednesdays 9:30a-6p Pay: $17.00/hr., full benefits package offered Floater / Service Center Duties
Open and close assigned Service Centers in accordance with operating procedures Assist motorists face-to-face with applications for exemptions, extensions, waivers, and emissions reprints Determine eligibility for program benefits and ensure compliance with established rules and regulations Review repair receipts and inspect vehicles to confirm qualifying repairs Provide accurate information regarding program requirements and resolve customer concerns Maintain a clean, professional Service Center environment Adapt to updates in program rules and regulations Support quality management and customer satisfaction initiatives Travel to alternate Service Center locations as needed to support staffing requirements Trainer Duties
Conduct structured four-week onboarding training for new hires using established training materials Proctor quizzes and tests; provide progress feedback to trainees and management Identify recurring errors through work product review and recommend retraining as needed Review applications, emails, and tickets for accuracy and quality assurance Maintain productivity and quality tracking database for CSR performance visibility Collaborate with team leads and management to develop and improve training curriculum Support employee engagement and continuous training improvement initiatives