Guestlist Moderator - OMNIA Dayclub Las Vegas
Tao Group Hospitality, Las Vegas, Nevada, United States, 89101
Guestlist Moderator
The Guestlist Moderator presents a positive first impression of the venue's friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.) Essential Functions Of The Position Include, But Are Not Limited To: Welcoming guests to the venue in a warm & friendly manner Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.) Provide wait times & monitor the lines Responds to guest's inquiries & requests in a timely, friendly, & efficient manner Performs opening & closing duties Maintain a proper and professional appearance and attitude Maintain and promote a friendly professional atmosphere for patrons and co-workers Attentive to all company related events and upcoming venues and changes Inform management of any complaints, comments, or incidents Familiarity with health & safety restrictions Helps fellow team members & other departments wherever necessary to maintain positive working relationships Remain alert for any suspicious persons or activities React professionally and rationally in emergency and pressure situations Identify intoxicated, disorderly, or insubordinate guests and reports them to Security Communicate professionally with all management from Host Hotel/Casino Constantly pays attention to surroundings and to customers Assist and/ or completes additional tasks as assigned Training Requirements: Tao Group Hospitality in-venue guestlist/ticket training. Education/Working Knowledge: High School Diploma Required or equivalent / Bachelor's Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred 21+ years of age Skills / Physical Demands / Work Environment / Schedule: The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions Ability to provide top-notch customer service in a fast-paced environment Maintain an upbeat, outgoing, & positive attitude & work well under pressure Ability to read, write, and verbally communicate Must maintain strong organization skills & thoroughness with attention to detail Must have good positive energy throughout the day Must be able to print legibly for Team Members, management, and guests to read Must be able to stand / walk for extended periods of time Must be able to move quickly Must be able to push and lift up to 75 lbs. with or without assistance Flexibility to work a variety of shifts. Ability to multitask. Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Exposure to cleaning materials Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment Maintain a professional, neat, and well-groomed appearance adhering to Company standards Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner Ability to maintain confidentiality Ability to handle a fast-paced, busy, and somewhat stressful environment Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
The Guestlist Moderator presents a positive first impression of the venue's friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.) Essential Functions Of The Position Include, But Are Not Limited To: Welcoming guests to the venue in a warm & friendly manner Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.) Provide wait times & monitor the lines Responds to guest's inquiries & requests in a timely, friendly, & efficient manner Performs opening & closing duties Maintain a proper and professional appearance and attitude Maintain and promote a friendly professional atmosphere for patrons and co-workers Attentive to all company related events and upcoming venues and changes Inform management of any complaints, comments, or incidents Familiarity with health & safety restrictions Helps fellow team members & other departments wherever necessary to maintain positive working relationships Remain alert for any suspicious persons or activities React professionally and rationally in emergency and pressure situations Identify intoxicated, disorderly, or insubordinate guests and reports them to Security Communicate professionally with all management from Host Hotel/Casino Constantly pays attention to surroundings and to customers Assist and/ or completes additional tasks as assigned Training Requirements: Tao Group Hospitality in-venue guestlist/ticket training. Education/Working Knowledge: High School Diploma Required or equivalent / Bachelor's Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred 21+ years of age Skills / Physical Demands / Work Environment / Schedule: The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions Ability to provide top-notch customer service in a fast-paced environment Maintain an upbeat, outgoing, & positive attitude & work well under pressure Ability to read, write, and verbally communicate Must maintain strong organization skills & thoroughness with attention to detail Must have good positive energy throughout the day Must be able to print legibly for Team Members, management, and guests to read Must be able to stand / walk for extended periods of time Must be able to move quickly Must be able to push and lift up to 75 lbs. with or without assistance Flexibility to work a variety of shifts. Ability to multitask. Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Exposure to cleaning materials Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment Maintain a professional, neat, and well-groomed appearance adhering to Company standards Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner Ability to maintain confidentiality Ability to handle a fast-paced, busy, and somewhat stressful environment Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors