Job Title
Self-motivated and responsible for developing and maintaining interaction with customers to promote and sell Uniloy Blow molding products and services (Molds, Mold reconditioning, Aftermarket mold parts, Service, and Blow Mold Training). Duties and Responsibilities: Continuous improvement through training; onsite, virtual, or local workshops, as required. Utilize comprehensive knowledge of Blowmold products in conjunction with successful selling techniques to competitively market to our customer base. Participate as needed/requested in company sales meetings, product training activities and trade shows as directed. Customer communication via telephone, email, virtual, or in person Lead with a customer service driven approach and professional manner, through communications to handle inquiries or complaints. Review of costs and pricing to ensure margins are in line with departmental goals. Analyzes customer request and orders to ensure a complete understanding of our customers' needs and scope of work. Responsible for accurate quotations and order entry to be consistent with department goals (dates, terms, and warranty considerations). Corresponds with outside sales in preparation of sales quotations, as needed. Perform other related duties as assigned. Responsible for issuing Return Material Authorizations (RMAs) in accordance with established policies. Fully support the internal sales group, domestic field sales force, and international agents/representatives. All other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements Minimum Qualifications: Associates degree or education and work experience in lieu of degree. 1 to 3 years in customer service. Previous experience in researching automated machine and/or plastics machine parts. Knowledge, Skills and Abilities: Ability to work individually and as a team with Ability to work accurately in a fast-paced environment. Demonstration of a strong work ethic and is a self-starter. Ability to adhere to structured work guidelines and schedules. Knowledge of principles and processes for providing customer and personal services. Be active in looking for ways to help people. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology. Understand written sentences and paragraphs in work related documents. Ability to follow written and/oral instructions. Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Work Environment: Manufacturing environment. Employees may be occasionally exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc. Employees are regularly required to stand, walk, sit, use hands, reach, talk, hear, climb or balance, stoop, kneel, reach, stretch, crouch. Vision requires close focus, distance vision, peripheral vision, color vision, depth perception and focus adjustment.
Self-motivated and responsible for developing and maintaining interaction with customers to promote and sell Uniloy Blow molding products and services (Molds, Mold reconditioning, Aftermarket mold parts, Service, and Blow Mold Training). Duties and Responsibilities: Continuous improvement through training; onsite, virtual, or local workshops, as required. Utilize comprehensive knowledge of Blowmold products in conjunction with successful selling techniques to competitively market to our customer base. Participate as needed/requested in company sales meetings, product training activities and trade shows as directed. Customer communication via telephone, email, virtual, or in person Lead with a customer service driven approach and professional manner, through communications to handle inquiries or complaints. Review of costs and pricing to ensure margins are in line with departmental goals. Analyzes customer request and orders to ensure a complete understanding of our customers' needs and scope of work. Responsible for accurate quotations and order entry to be consistent with department goals (dates, terms, and warranty considerations). Corresponds with outside sales in preparation of sales quotations, as needed. Perform other related duties as assigned. Responsible for issuing Return Material Authorizations (RMAs) in accordance with established policies. Fully support the internal sales group, domestic field sales force, and international agents/representatives. All other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements Minimum Qualifications: Associates degree or education and work experience in lieu of degree. 1 to 3 years in customer service. Previous experience in researching automated machine and/or plastics machine parts. Knowledge, Skills and Abilities: Ability to work individually and as a team with Ability to work accurately in a fast-paced environment. Demonstration of a strong work ethic and is a self-starter. Ability to adhere to structured work guidelines and schedules. Knowledge of principles and processes for providing customer and personal services. Be active in looking for ways to help people. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology. Understand written sentences and paragraphs in work related documents. Ability to follow written and/oral instructions. Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Work Environment: Manufacturing environment. Employees may be occasionally exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc. Employees are regularly required to stand, walk, sit, use hands, reach, talk, hear, climb or balance, stoop, kneel, reach, stretch, crouch. Vision requires close focus, distance vision, peripheral vision, color vision, depth perception and focus adjustment.