Part-Time Customer Service Representative
Suburban Propane, Idyllwild, California, United States, 92549
Part-Time Customer Service Representative
Idyllwild, CA Job Category: Customer Service Position Type: Regular Part-Time Overview
We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. Responsibilities
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service Present a professional, confident and enthusiastic image to develop trusting relationships with all customers Provide high levels of customer account management by properly setting up and maintaining account information and data Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services. For eligibility and a full list of our benefit offerings please visit
https://jobs.suburbanpropane.com/benefits/ . $18.70- $24.00 per hour (dependent on experience) This position may be eligible for overtime pay based on business needs. Qualifications
Minimum of 3 years of experience in a customer service role Minimum of a High School diploma or GED preferred Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports Ability to multi-task and prioritize assignments in a team environment Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
Idyllwild, CA Job Category: Customer Service Position Type: Regular Part-Time Overview
We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. Responsibilities
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service Present a professional, confident and enthusiastic image to develop trusting relationships with all customers Provide high levels of customer account management by properly setting up and maintaining account information and data Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services. For eligibility and a full list of our benefit offerings please visit
https://jobs.suburbanpropane.com/benefits/ . $18.70- $24.00 per hour (dependent on experience) This position may be eligible for overtime pay based on business needs. Qualifications
Minimum of 3 years of experience in a customer service role Minimum of a High School diploma or GED preferred Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports Ability to multi-task and prioritize assignments in a team environment Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.