Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers. Job Summary
The Director – Extended Operations Dedicated is responsible for leading and managing dedicated account operations during non-core business hours, including nights, weekends, and holidays. This role ensures seamless communication and execution across shifts while maintaining service excellence, driver support, and proactive issue resolution. The Director oversees extended operations teams and partners with day-shift leadership to maintain continuity, address challenges, and meet customer expectations. Leadership Responsibilities
Lead and support extended operations dedicated leadership and staff across multiple shifts
Provide coaching, performance feedback, and professional development to direct reports
Cultivate a high-performing team that prioritizes safety, responsiveness, and reliability
Duties/Responsibilities
Oversee after-hours operations for dedicated accounts, ensuring service continuity and efficient execution
Serve as an escalation point for operational challenges, ensuring timely resolution and effective communication
Monitor KPIs such as on-time delivery, driver satisfaction, and load efficiency
Collaborate with Customer Service, Driver Management, and Planning teams to align extended operations with account requirements
Develop and refine SOPs and escalation protocols specific to dedicated freight operations
Proactively identify process gaps and implement improvements to increase efficiency and service levels
Coordinate with day-shift teams to ensure smooth handoffs, knowledge sharing, and consistent execution
Lead regular reviews and debriefs to evaluate extended operations performance and implement corrective actions as needed
Ensure compliance with company policies, safety regulations, and customer contractual requirements
Manage staffing, shift coverage, and resource planning to maintain 24/7 operational support
Schedule
Full-time, with availability to support extended shifts, nights, and weekends as needed Education and Experience
Bachelor’s degree in Business, Supply Chain, Transportation, or related field preferred
8+ years of transportation or logistics experience, including leadership within dedicated fleet operations
Proven track record managing 24/7 teams in a fast-paced logistics environment
Strong leadership, problem-solving, and customer relationship management skills
Proficiency in transportation management systems and data analytics
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Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers. Job Summary
The Director – Extended Operations Dedicated is responsible for leading and managing dedicated account operations during non-core business hours, including nights, weekends, and holidays. This role ensures seamless communication and execution across shifts while maintaining service excellence, driver support, and proactive issue resolution. The Director oversees extended operations teams and partners with day-shift leadership to maintain continuity, address challenges, and meet customer expectations. Leadership Responsibilities
Lead and support extended operations dedicated leadership and staff across multiple shifts
Provide coaching, performance feedback, and professional development to direct reports
Cultivate a high-performing team that prioritizes safety, responsiveness, and reliability
Duties/Responsibilities
Oversee after-hours operations for dedicated accounts, ensuring service continuity and efficient execution
Serve as an escalation point for operational challenges, ensuring timely resolution and effective communication
Monitor KPIs such as on-time delivery, driver satisfaction, and load efficiency
Collaborate with Customer Service, Driver Management, and Planning teams to align extended operations with account requirements
Develop and refine SOPs and escalation protocols specific to dedicated freight operations
Proactively identify process gaps and implement improvements to increase efficiency and service levels
Coordinate with day-shift teams to ensure smooth handoffs, knowledge sharing, and consistent execution
Lead regular reviews and debriefs to evaluate extended operations performance and implement corrective actions as needed
Ensure compliance with company policies, safety regulations, and customer contractual requirements
Manage staffing, shift coverage, and resource planning to maintain 24/7 operational support
Schedule
Full-time, with availability to support extended shifts, nights, and weekends as needed Education and Experience
Bachelor’s degree in Business, Supply Chain, Transportation, or related field preferred
8+ years of transportation or logistics experience, including leadership within dedicated fleet operations
Proven track record managing 24/7 teams in a fast-paced logistics environment
Strong leadership, problem-solving, and customer relationship management skills
Proficiency in transportation management systems and data analytics
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