Area Director of Information Technology (IT)
Setai Hotel Group, Miami Beach, Florida, us, 33119
Area Director of Information Technology (IT) (Miami Beach)
Area Director of Information Technology (IT)
Position Summary
The Area Director of Information Technology is responsible for overseeing all IT operations across multiple properties, ensuring reliable, secure, and innovative technology solutions that support business operations, guest experience, and compliance requirements. This role provides strategic leadership while remaining hands‑on with systems, vendors, cybersecurity, and operational support.
Key Responsibilities Strategic Leadership & Planning
Develop and implement IT strategies aligned with company and property goals
Plan and manage IT budgets, capital expenditures, and technology roadmaps
Identify opportunities to improve operational efficiency and guest experience through technology
Multi‑Property IT Operations
Oversee daily IT operations across all assigned properties
Ensure high availability and performance of all systems, networks, and applications
Standardize IT policies, procedures, and systems across properties
Systems & Infrastructure
Manage hotel systems including PMS, POS, payroll, HRIS, timekeeping, access control, CCTV, and guest‑facing technologies
Oversee network infrastructure, servers, cloud platforms, telephony, and Wi‑Fi systems
Ensure proper system backups, disaster recovery, and business continuity plans
Cybersecurity & Compliance
Ensure data security, network security, and compliance with company policies and regulatory requirements
Monitor and mitigate cybersecurity risks, including user access controls and incident response
Conduct regular audits and security assessments
Vendor & Project Management
Manage relationships with IT vendors, service providers, and contractors
Lead technology projects including system upgrades, implementations, and property openings
Negotiate contracts, SLAs, and service agreements
Team Leadership & Support
Lead, mentor, and support on‑site and regional IT teams
Provide guidance, training, and performance management
Serve as escalation point for critical IT issues
Executive & Departmental Support
Partner with executive leadership, HR, Finance, Operations, and Security
Provide regular reporting on system performance, risks, and initiatives
Support special projects and cross‑departmental initiatives
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
8+ years of progressive IT experience, including multi‑property or enterprise environments
Prior experience in
hospitality, luxury hotels, or service‑driven environments strongly preferred
Strong knowledge of hotel systems (PMS, POS, access control, CCTV, etc.)
Experience with cybersecurity, network infrastructure, and cloud technologies
Proven leadership, project management, and vendor management skills
Skills & Competencies
Strategic and operational thinking
Strong problem‑solving and decision‑making skills
Excellent communication and stakeholder management
Ability to manage multiple priorities across properties
High level of professionalism and discretion
Work Environment
Multi‑property responsibility with on‑site presence as required
Availability for after‑hours support during critical incidents or projects
This is a management position. This is a full time position.
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Position Summary
The Area Director of Information Technology is responsible for overseeing all IT operations across multiple properties, ensuring reliable, secure, and innovative technology solutions that support business operations, guest experience, and compliance requirements. This role provides strategic leadership while remaining hands‑on with systems, vendors, cybersecurity, and operational support.
Key Responsibilities Strategic Leadership & Planning
Develop and implement IT strategies aligned with company and property goals
Plan and manage IT budgets, capital expenditures, and technology roadmaps
Identify opportunities to improve operational efficiency and guest experience through technology
Multi‑Property IT Operations
Oversee daily IT operations across all assigned properties
Ensure high availability and performance of all systems, networks, and applications
Standardize IT policies, procedures, and systems across properties
Systems & Infrastructure
Manage hotel systems including PMS, POS, payroll, HRIS, timekeeping, access control, CCTV, and guest‑facing technologies
Oversee network infrastructure, servers, cloud platforms, telephony, and Wi‑Fi systems
Ensure proper system backups, disaster recovery, and business continuity plans
Cybersecurity & Compliance
Ensure data security, network security, and compliance with company policies and regulatory requirements
Monitor and mitigate cybersecurity risks, including user access controls and incident response
Conduct regular audits and security assessments
Vendor & Project Management
Manage relationships with IT vendors, service providers, and contractors
Lead technology projects including system upgrades, implementations, and property openings
Negotiate contracts, SLAs, and service agreements
Team Leadership & Support
Lead, mentor, and support on‑site and regional IT teams
Provide guidance, training, and performance management
Serve as escalation point for critical IT issues
Executive & Departmental Support
Partner with executive leadership, HR, Finance, Operations, and Security
Provide regular reporting on system performance, risks, and initiatives
Support special projects and cross‑departmental initiatives
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
8+ years of progressive IT experience, including multi‑property or enterprise environments
Prior experience in
hospitality, luxury hotels, or service‑driven environments strongly preferred
Strong knowledge of hotel systems (PMS, POS, access control, CCTV, etc.)
Experience with cybersecurity, network infrastructure, and cloud technologies
Proven leadership, project management, and vendor management skills
Skills & Competencies
Strategic and operational thinking
Strong problem‑solving and decision‑making skills
Excellent communication and stakeholder management
Ability to manage multiple priorities across properties
High level of professionalism and discretion
Work Environment
Multi‑property responsibility with on‑site presence as required
Availability for after‑hours support during critical incidents or projects
This is a management position. This is a full time position.
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