Job Posting
This is a remote position.
The Call Center Agent will handle inbound calls, converting them into leads and ultimately into towing jobs.
Duties and Responsibilities:
Manage a high volume of incoming and outgoing calls.
Identify client needs and provide effective solutions.
Convert inbound calls to leads, progressing them to towing jobs.
Working Conditions:
Remote work.
Shift-based in a 24/7 call center.
Operating in the Pacific Time Zone.
Requirements:
1. Computer Specifications
Minimum Intel Specs:
Processor: Core i7 8th generation or above, or Core i5 10th generation or above.
RAM: Minimum of 12 GB.
Storage: 128 GB SSD or higher.
Graphics: 2 GB graphics memory.
Minimum AMD Specs:
Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600).
RAM: Minimum of 12 GB.
Storage: 128 GB SSD or higher.
Graphics: 2 GB graphics memory.
Macintosh Specs:
Processor: Core i7, i5, M1, M2.
RAM: Minimum of 12 GB.
Storage: 128 GB SSD or higher.
Graphics: 2 GB graphics memory.
2. Main Internet Speed Requirement:
Jitter: below 10ms.
Latency: below 160ms.
Upload: more than 25mbps.
Download: more than 40 mbps.
3. Power Backup:
A reliable power backup solution that can sustain a minimum of 8 hours (entire shift). Examples include generators, solar panels, or portable power inverters. UPS is not sufficient.
4. Internet Backup (Secondary internet):
Jitter: below 10ms.
Latency: below 160ms.
Upload: minimum of 25mbps.
Download: minimum of 25mbps.
Power and Internet Backup are essential for this position.