Outbound Call Center Representative
The Sydney Call Centre, Youngstown, Ohio, United States, 44502
MCI is a premier Business Process Outsourcing (BPO) company offering customized solutions tailored to our clients' diverse needs. We're committed to excellence and innovation, establishing ourselves as a trusted partner in the industry.
We're excited to invite motivated Outbound Call Center Representatives to connect with customers and prospects through engaging outbound calls. This role suits individuals who are persuasive, goal-oriented, and thrive in a home-based work environment.
To apply, please complete a full application on our company careers page, answering all screening questions and participating in a brief pre-employment assessment.
Key Responsibilities:
Initiate outbound calls to existing and prospective customers.
Promote products, services, or special offers effectively.
Qualify leads and arrange follow-up appointments as necessary.
Keep accurate records of all calls and interactions with customers.
Achieve or exceed daily call volume and conversion goals.
Candidate Qualifications:
Must be 18 years or older.
High school diploma or equivalent required.
Previous outbound sales or call center experience is favorable.
Excellent communication and negotiation skills.
Self-motivated and results-oriented.
Ability to work independently in a remote environment.
Reliable internet connection and a quiet workspace are essential.
Compensation & Benefits:
At MCI, we believe in recognizing and rewarding hard work. Our competitive compensation and benefits packages are designed to grow with you. Starting compensation is based on your experience, and we provide a variety of benefits and incentives to support and reward our team members.
We value your balance and include benefits that extend beyond a paycheck. Our team members enjoy:
Paid Time Off:
Accrue PTO and paid holidays for your well-deserved time off. Health Benefits:
Full-time employees qualify for supplemental health coverage through Blue Cross. Life Insurance:
Access options to protect your loved ones. Supplemental Insurance:
Options for accident and critical illness coverage. Career Growth:
Focused on internal promotions, we offer significant advancement opportunities. Paid Training:
Gain new skills while earning a paycheck. Engaging Work Environment:
Enjoy a collaborative, team-oriented culture. Casual Dress Code:
Work comfortably. MCI offers tailored benefits to meet the diverse needs of our workforce across locations. While specific benefits may vary, our core commitment remains the same: to reward effort, provide growth opportunities, and foster an environment where every employee feels valued. If you're eager to join a company that appreciates your contributions and supports your development, MCI is the perfect fit. Apply now! This role operates in a professional office environment. While performing duties, employees will primarily be sedentary, using a computer and telephone headset. Employees must regularly operate office equipment, including phones, copiers, and printers, and occasionally move around the office. All MCI Locations: Must be authorized to work in the country where the job is based. Additional Requirements: Willingness to submit to a LEVEL II background and/or security investigation, including fingerprinting. Job offers depend on the investigation results. Must comply with drug screening protocols. (Exemption applies in Canada). In accordance with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations for qualified applicants or employees with disabilities, unless they cause undue hardship. Requests for accommodations will be handled by Human Resources. At MCI, we celebrate differences and recognize diversity as a strength for our employees, company, customers, and community. MCI maintains a non-discriminatory work environment, treating all employees with dignity and respect across all employment aspects. MCI does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, national origin, physical or mental disability, political affiliation, race, sex (including pregnancy), sexual orientation, or any characteristic protected by law. We consider qualified applicants with criminal histories as per local and federal requirements. MCI stands against discrimination or harassment based on any of the aforementioned characteristics and adheres to these principles in all employment aspects, including recruitment, hiring, training, and promotions. The purpose of this job description is to provide a general overview of the role and is not exhaustive of all duties and responsibilities. Additional tasks may be assigned by supervisors or managers, and performance will be evaluated based on job description tasks. The employer reserves the right to modify this job description at any time. This description is not a contract for employment, and either the employer or employee may terminate employment at any time for any reason. MCI provides industry-leading solutions to help customers tackle their CX and DX challenges, offering services like business process outsourcing, staff augmentation, contact center solutions, and IT services. Recognized by Inc. Magazine in the past for rapid growth, MCI operates multiple business process outsourcing facilities across various locations.
Accrue PTO and paid holidays for your well-deserved time off. Health Benefits:
Full-time employees qualify for supplemental health coverage through Blue Cross. Life Insurance:
Access options to protect your loved ones. Supplemental Insurance:
Options for accident and critical illness coverage. Career Growth:
Focused on internal promotions, we offer significant advancement opportunities. Paid Training:
Gain new skills while earning a paycheck. Engaging Work Environment:
Enjoy a collaborative, team-oriented culture. Casual Dress Code:
Work comfortably. MCI offers tailored benefits to meet the diverse needs of our workforce across locations. While specific benefits may vary, our core commitment remains the same: to reward effort, provide growth opportunities, and foster an environment where every employee feels valued. If you're eager to join a company that appreciates your contributions and supports your development, MCI is the perfect fit. Apply now! This role operates in a professional office environment. While performing duties, employees will primarily be sedentary, using a computer and telephone headset. Employees must regularly operate office equipment, including phones, copiers, and printers, and occasionally move around the office. All MCI Locations: Must be authorized to work in the country where the job is based. Additional Requirements: Willingness to submit to a LEVEL II background and/or security investigation, including fingerprinting. Job offers depend on the investigation results. Must comply with drug screening protocols. (Exemption applies in Canada). In accordance with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations for qualified applicants or employees with disabilities, unless they cause undue hardship. Requests for accommodations will be handled by Human Resources. At MCI, we celebrate differences and recognize diversity as a strength for our employees, company, customers, and community. MCI maintains a non-discriminatory work environment, treating all employees with dignity and respect across all employment aspects. MCI does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, national origin, physical or mental disability, political affiliation, race, sex (including pregnancy), sexual orientation, or any characteristic protected by law. We consider qualified applicants with criminal histories as per local and federal requirements. MCI stands against discrimination or harassment based on any of the aforementioned characteristics and adheres to these principles in all employment aspects, including recruitment, hiring, training, and promotions. The purpose of this job description is to provide a general overview of the role and is not exhaustive of all duties and responsibilities. Additional tasks may be assigned by supervisors or managers, and performance will be evaluated based on job description tasks. The employer reserves the right to modify this job description at any time. This description is not a contract for employment, and either the employer or employee may terminate employment at any time for any reason. MCI provides industry-leading solutions to help customers tackle their CX and DX challenges, offering services like business process outsourcing, staff augmentation, contact center solutions, and IT services. Recognized by Inc. Magazine in the past for rapid growth, MCI operates multiple business process outsourcing facilities across various locations.