Reservations Specialist
Country Travel DISCOVERIES, Milwaukee, Wisconsin, United States, 53244
Country Travel Discoveries, LLC is seeking a detail-oriented and customer-focused Reservations Specialist to support our group travel programs and tour operations. This role is central to ensuring accurate reservations, smooth coordination of flights and tours, and timely delivery of traveler communications. The ideal candidate is highly organized, technologically proficient, and enjoys supporting both clients and internal teams in a dynamic travel environment.
Key Responsibilities Group Tour Reservations
Manage reservations for group tours, including data entry, updates, and confirmations
Coordinate with tour vendors, suppliers, and internal departments to ensure accuracy
Monitor booking deadlines, capacity, and special requests
Maintain organized and up-to-date reservation records
Flight Reservations (Individual and Group Tickets)
Book and manage airline reservations for individual travelers and groups
Handle ticketing, changes, cancellations, and schedule updates
Coordinate group air contracts and passenger manifests as needed
Ensure compliance with airline policies and tour requirements
Tour Operations Support
Prepare and distribute traveler communications, including Get Ready, Get Set, and Go documents, as well as Thank You communications
Support tour operations staff with pre-departure and post-tour tasks
Assist with document accuracy, formatting, and mailing schedules
Administrative Support
Provide general administrative assistance as assigned
Support internal teams with data entry, reporting, and file management
Assist with special projects and operational needs as they arise
Qualifications
Previous experience in reservations, travel operations, or administrative support preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Proficiency with computer systems and software, including Microsoft Word, Excel and PowerPoint
Ability to learn and effectively use travel reservation and booking systems
Strong knowledge of U.S. and international geography, including familiarity with cultures, social customs, and travel considerations of various destinations and countries
Customer-service mindset with the ability to work collaboratively across teams
Work Environment & Additional Requirements
Fast-paced, deadline-driven environment requiring accuracy and confidentiality
Ability to manage multiple tasks and priorities simultaneously
Willingness and ability to travel domestically and internationally as needed to support tours and company initiatives
Ability to work independently while contributing to a team-oriented culture
Willingness to be “on-call” on weekends
This is a in-office position located in Elm Grove, WI
This is a full-time position
Why Join Country Travel Discoveries, LLC
Be part of a company dedicated to creating meaningful and memorable travel experiences
Collaborative and supportive team environment
Opportunity to grow professionally within travel operations and reservations
#J-18808-Ljbffr
Key Responsibilities Group Tour Reservations
Manage reservations for group tours, including data entry, updates, and confirmations
Coordinate with tour vendors, suppliers, and internal departments to ensure accuracy
Monitor booking deadlines, capacity, and special requests
Maintain organized and up-to-date reservation records
Flight Reservations (Individual and Group Tickets)
Book and manage airline reservations for individual travelers and groups
Handle ticketing, changes, cancellations, and schedule updates
Coordinate group air contracts and passenger manifests as needed
Ensure compliance with airline policies and tour requirements
Tour Operations Support
Prepare and distribute traveler communications, including Get Ready, Get Set, and Go documents, as well as Thank You communications
Support tour operations staff with pre-departure and post-tour tasks
Assist with document accuracy, formatting, and mailing schedules
Administrative Support
Provide general administrative assistance as assigned
Support internal teams with data entry, reporting, and file management
Assist with special projects and operational needs as they arise
Qualifications
Previous experience in reservations, travel operations, or administrative support preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Proficiency with computer systems and software, including Microsoft Word, Excel and PowerPoint
Ability to learn and effectively use travel reservation and booking systems
Strong knowledge of U.S. and international geography, including familiarity with cultures, social customs, and travel considerations of various destinations and countries
Customer-service mindset with the ability to work collaboratively across teams
Work Environment & Additional Requirements
Fast-paced, deadline-driven environment requiring accuracy and confidentiality
Ability to manage multiple tasks and priorities simultaneously
Willingness and ability to travel domestically and internationally as needed to support tours and company initiatives
Ability to work independently while contributing to a team-oriented culture
Willingness to be “on-call” on weekends
This is a in-office position located in Elm Grove, WI
This is a full-time position
Why Join Country Travel Discoveries, LLC
Be part of a company dedicated to creating meaningful and memorable travel experiences
Collaborative and supportive team environment
Opportunity to grow professionally within travel operations and reservations
#J-18808-Ljbffr