Join DYOPATH as a Service Desk Level II Analyst
Are you energized by solving complex technical challenges and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise, curiosity, and a commitment to delivering exceptional support while mentoring others on the team.
Why You’ll Love Working Here Purpose with Passion Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
Grow & Thrive From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork A collaborative environment where achievements are celebrated.
Medical, dental, and vision coverage
Life insurance
401(k) with company match
FSA and HSA options
Additional benefits available
Full overview:
dyopath.com/careers
Role Overview
Schedule:
1st Shift (9a-5p); Monday through Friday
Pay Rate:
$28
Your Mission as a Service Desk Level II Analyst
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Ensure timely and accurate resolution of all technical issues
Conduct follow‑up with customers or employees to support satisfaction and continuity
Continue building your technical skill set through training, certification, and self‑directed learning
Participate in special projects that enhance service delivery and IT operations
What You Bring to the Team Education & Certifications
Associate or bachelor’s degree in computer science or related field preferred
ITIL Foundation
Experience & Skills
2–4 years of experience in technical support, with at least 1 year in a service desk environment
Strong customer service and communication skills, able to explain technical concepts clearly
Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting
Familiarity with ITIL or similar service management frameworks is a plus
Ability to work independently and collaboratively to deliver exceptional service
Excellent problem‑solving and analytical skills
Ability to manage multiple tasks simultaneously and prioritize effectively
Experience with remote support tools and technologies
Travel to multi-sites required
Why This Role Stands Out As a Service Desk Level II Analyst, you will be a trusted technical resource, a mentor to others, and a key contributor to delivering world‑class IT support. You’ll collaborate with a dedicated team, strengthen your technical skills, and play a meaningful role in enhancing service operations.
Ready to Elevate IT Experiences? If you're excited to tackle complex issues, mentor others, and grow your IT career in a team‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level II Analy
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website atwww.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
#J-18808-Ljbffr
DYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise, curiosity, and a commitment to delivering exceptional support while mentoring others on the team.
Why You’ll Love Working Here Purpose with Passion Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
Grow & Thrive From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork A collaborative environment where achievements are celebrated.
Medical, dental, and vision coverage
Life insurance
401(k) with company match
FSA and HSA options
Additional benefits available
Full overview:
dyopath.com/careers
Role Overview
Schedule:
1st Shift (9a-5p); Monday through Friday
Pay Rate:
$28
Your Mission as a Service Desk Level II Analyst
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Ensure timely and accurate resolution of all technical issues
Conduct follow‑up with customers or employees to support satisfaction and continuity
Continue building your technical skill set through training, certification, and self‑directed learning
Participate in special projects that enhance service delivery and IT operations
What You Bring to the Team Education & Certifications
Associate or bachelor’s degree in computer science or related field preferred
ITIL Foundation
Experience & Skills
2–4 years of experience in technical support, with at least 1 year in a service desk environment
Strong customer service and communication skills, able to explain technical concepts clearly
Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting
Familiarity with ITIL or similar service management frameworks is a plus
Ability to work independently and collaboratively to deliver exceptional service
Excellent problem‑solving and analytical skills
Ability to manage multiple tasks simultaneously and prioritize effectively
Experience with remote support tools and technologies
Travel to multi-sites required
Why This Role Stands Out As a Service Desk Level II Analyst, you will be a trusted technical resource, a mentor to others, and a key contributor to delivering world‑class IT support. You’ll collaborate with a dedicated team, strengthen your technical skills, and play a meaningful role in enhancing service operations.
Ready to Elevate IT Experiences? If you're excited to tackle complex issues, mentor others, and grow your IT career in a team‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level II Analy
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website atwww.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
#J-18808-Ljbffr