A performance-focused brand seeks a Head of Retention to improve cohort retention and lifetime value. In this role, you will take ownership of retention metrics across the customer lifecycle, collaborating with various departments to design systems that enhance customer engagement. The ideal candidate has a strong background in data-driven retention strategies, experience with customer lifecycle metrics, and a deep understanding of effective email and SMS marketing. This is a leadership position that offers significant ownership and impact in driving the future growth of the brand.
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