Cash Management Senior Relationship Manager
Penn Community Bank, Phila, Pennsylvania, United States
**Job description:**Oversees the daily activities of the department in the absence of the Director. Assists in the planning, directing, and coordinating operations in support of the Bank’s growth.
In addition, pro-actively develops business through customer calling efforts, on-going, and diligent follow up with customers, prospects, branch managers, lenders, and other internal PCB customer facing resources.Essential Functions*The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.** Achieves annual New Deposit Sales goals through independent calling efforts and partnering with team members throughout the Bank.* Coordinates Cash Management related business development calls with Commercial Lender or Retail Banking Managers and other bank customer facing employees.* Conducts a personal interview with prospective client to determine Cash Management needs.* Analyzes Business Banking Statements and determines appropriate pricing based on analysis.* Prepares and customizes formal proposal/RFP for prospective client.* Presents proposal/product and service recommendations to client after review of needs; ask for business and completes the sale.* Complete all Risk Assessments, Contracts, User Agreements and Training Coordination or New Account Documentation as needed.* Assists customers with Docu-Sign for Cash Management Agreements* Installs all Cash Management Software such as RDC, Business Online Banking, ACH Origination, Wires, Positive Pay, Bill Pay, and TTL Payments, etc.* Trains Cash Management Customer and their staff on how to access/operate Cash Management Services and equipment.* Senior level point of contact for all Cash Management related issues.* Direct point of contact, and manages day to day activity of high level Cash Management Customers.* Refers all new deposit account openings to assigned branches and oversees that accounts are setup/linked accordingly under the guidelines of Cash Management.* Makes line of business referrals to partners such as Retail Banking, Consumer/Commercial Lending, and Wealth Management.* Strong knowledge of, and daily use of Salesforce to log and complete sales activity.* Conducts high level vendor calls with Fiserv related to RDC issues.* Conducts all Annual Site Visit Audits for Cash Management customers.* Provides a high level of technical and transactional support related to Cash Management services.* Assists Cash Management Director with reports/projects as assigned.* Other duties as assignedCompliance* Comply with all applicable regulations and Bank policies regarding employment and employment law.* Participate in annual compliance and other job-related training.* Comply with applicable bank regulations, Bank policies and procedures.* Comply with Bank’s internal privacy and ethics standards.Relationships and ContactsInternal: Reports to Cash Management Director; Frequent communication with Senior Management, Commercial Lending and Retail Banking Team Members; Timely communication with various levels of management and team members.
External: Frequent communication with business customers for business development, training and installation; Contact with community leaders as requested.## Education and Experience* Four-year college degree in a related field preferred* 3+ years Cash Management/Outbound Sales experience preferred## Skills and Competencies* Extensive outbound calling experience with Commercial Customers* Proven Judgment /Leadership Skills* Ability and willingness to assist other Cash Management team members as needed* Ability to work directly with Third Party Vendors as assigned* Ability to analyze statements* Ability to travel to customer location* Knowledge of Documentation and Core Systems* Strong management skills* Excellent oral and written communication skills* Strong time management skills/Ability to meet assigned deadlinesPenn community Bank is an equal opportunity employer. #J-18808-Ljbffr
In addition, pro-actively develops business through customer calling efforts, on-going, and diligent follow up with customers, prospects, branch managers, lenders, and other internal PCB customer facing resources.Essential Functions*The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.** Achieves annual New Deposit Sales goals through independent calling efforts and partnering with team members throughout the Bank.* Coordinates Cash Management related business development calls with Commercial Lender or Retail Banking Managers and other bank customer facing employees.* Conducts a personal interview with prospective client to determine Cash Management needs.* Analyzes Business Banking Statements and determines appropriate pricing based on analysis.* Prepares and customizes formal proposal/RFP for prospective client.* Presents proposal/product and service recommendations to client after review of needs; ask for business and completes the sale.* Complete all Risk Assessments, Contracts, User Agreements and Training Coordination or New Account Documentation as needed.* Assists customers with Docu-Sign for Cash Management Agreements* Installs all Cash Management Software such as RDC, Business Online Banking, ACH Origination, Wires, Positive Pay, Bill Pay, and TTL Payments, etc.* Trains Cash Management Customer and their staff on how to access/operate Cash Management Services and equipment.* Senior level point of contact for all Cash Management related issues.* Direct point of contact, and manages day to day activity of high level Cash Management Customers.* Refers all new deposit account openings to assigned branches and oversees that accounts are setup/linked accordingly under the guidelines of Cash Management.* Makes line of business referrals to partners such as Retail Banking, Consumer/Commercial Lending, and Wealth Management.* Strong knowledge of, and daily use of Salesforce to log and complete sales activity.* Conducts high level vendor calls with Fiserv related to RDC issues.* Conducts all Annual Site Visit Audits for Cash Management customers.* Provides a high level of technical and transactional support related to Cash Management services.* Assists Cash Management Director with reports/projects as assigned.* Other duties as assignedCompliance* Comply with all applicable regulations and Bank policies regarding employment and employment law.* Participate in annual compliance and other job-related training.* Comply with applicable bank regulations, Bank policies and procedures.* Comply with Bank’s internal privacy and ethics standards.Relationships and ContactsInternal: Reports to Cash Management Director; Frequent communication with Senior Management, Commercial Lending and Retail Banking Team Members; Timely communication with various levels of management and team members.
External: Frequent communication with business customers for business development, training and installation; Contact with community leaders as requested.## Education and Experience* Four-year college degree in a related field preferred* 3+ years Cash Management/Outbound Sales experience preferred## Skills and Competencies* Extensive outbound calling experience with Commercial Customers* Proven Judgment /Leadership Skills* Ability and willingness to assist other Cash Management team members as needed* Ability to work directly with Third Party Vendors as assigned* Ability to analyze statements* Ability to travel to customer location* Knowledge of Documentation and Core Systems* Strong management skills* Excellent oral and written communication skills* Strong time management skills/Ability to meet assigned deadlinesPenn community Bank is an equal opportunity employer. #J-18808-Ljbffr