Duties And Responsibilities Customer Service & Guest Experience
Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast, friendly, and efficient service.
Assist customers with product recommendations, special orders, and food preparation suggestions.
Answer and respond to incoming calls professionally and appropriately.
Receive and resolve customer complaints; elevate concerns to the Store Director as needed.
Engage in suggestive selling and additional sales techniques through phone interaction, in‑store announcements, and one‑on‑one customer engagement.
Food Preparation & Production
Possess working knowledge of duties performed by all department employees and assist with preparation, cooking, and serving of food items.
Implement proper and efficient food preparation and packaging techniques according to company standards.
Operate kitchen and department equipment, including utensils, fryers, conventional and microwave ovens, pizza ovens, slicers, grills, food processors, wrappers, scales, printers, and pallet jacks.
Prepare sandwiches, salads, pizzas, hot and cold foods, and party trays in accordance with established guidelines.
Department Cleanliness, Safety & Sanitation
Maintain cleanliness, visual appeal, and appropriate inventory levels in the deli case.
Ensure the deli area, backroom, and all equipment remain clean, sanitized, and in adherence with safety standards.
Ensure all product temperature requirements are consistently met throughout preparation, display, and storage.
Team Leadership & Training
Assist with scheduling, supervising, training, and assigning duties to department employees.
Develop daily operational plans and monitor production processes to ensure compliance with company procedures and profitability targets.
Assist in preparing sales and inventory reports and contribute to physical inventory counts every four weeks.
Identify and train employees with high potential for advancement and ensure all employees are trained in store policies, sales procedures, and recordkeeping.
Inventory, Merchandising & Product Management
Control inventory to ensure proper quantity, quality, and freshness according to division directives.
Stock shelves, rotate products, and maintain an organized cooler and storage area.
Build displays, rotate merchandise, and remove outdated or spoiled product.
Ensure proper code dating for all products within the department.
Implement effective promotional and seasonal displays.
Where applicable, operate and maintain service bars such as salad bars, wing bars, and burger bars.
Receiving & Administrative Duties
Perform receiving duties, including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and stocking/rotating inventory.
Adhere to product temperature, storage, and packaging guidelines.
Complete required administrative paperwork and maintain accurate department records.
Policy Compliance
Demonstrate working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Perform all job duties with honesty, integrity, and in compliance with company standards.
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Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast, friendly, and efficient service.
Assist customers with product recommendations, special orders, and food preparation suggestions.
Answer and respond to incoming calls professionally and appropriately.
Receive and resolve customer complaints; elevate concerns to the Store Director as needed.
Engage in suggestive selling and additional sales techniques through phone interaction, in‑store announcements, and one‑on‑one customer engagement.
Food Preparation & Production
Possess working knowledge of duties performed by all department employees and assist with preparation, cooking, and serving of food items.
Implement proper and efficient food preparation and packaging techniques according to company standards.
Operate kitchen and department equipment, including utensils, fryers, conventional and microwave ovens, pizza ovens, slicers, grills, food processors, wrappers, scales, printers, and pallet jacks.
Prepare sandwiches, salads, pizzas, hot and cold foods, and party trays in accordance with established guidelines.
Department Cleanliness, Safety & Sanitation
Maintain cleanliness, visual appeal, and appropriate inventory levels in the deli case.
Ensure the deli area, backroom, and all equipment remain clean, sanitized, and in adherence with safety standards.
Ensure all product temperature requirements are consistently met throughout preparation, display, and storage.
Team Leadership & Training
Assist with scheduling, supervising, training, and assigning duties to department employees.
Develop daily operational plans and monitor production processes to ensure compliance with company procedures and profitability targets.
Assist in preparing sales and inventory reports and contribute to physical inventory counts every four weeks.
Identify and train employees with high potential for advancement and ensure all employees are trained in store policies, sales procedures, and recordkeeping.
Inventory, Merchandising & Product Management
Control inventory to ensure proper quantity, quality, and freshness according to division directives.
Stock shelves, rotate products, and maintain an organized cooler and storage area.
Build displays, rotate merchandise, and remove outdated or spoiled product.
Ensure proper code dating for all products within the department.
Implement effective promotional and seasonal displays.
Where applicable, operate and maintain service bars such as salad bars, wing bars, and burger bars.
Receiving & Administrative Duties
Perform receiving duties, including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and stocking/rotating inventory.
Adhere to product temperature, storage, and packaging guidelines.
Complete required administrative paperwork and maintain accurate department records.
Policy Compliance
Demonstrate working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Perform all job duties with honesty, integrity, and in compliance with company standards.
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