Remote Customer Support & Outreach Representative
PharmaCentra, LLC, New York, New York, United States
Location: Fully Remote (U.S.-Based Candidates Only)
About PharmaCentra LLC
PharmaCentra LLC is a leading provider of
customizable healthcare contact center solutions , partnering with pharmaceutical companies, clinical research organizations, insurance providers, hospital systems, and healthcare advocacy groups. Based in Americus, GA, we deliver high-quality, compliant, and patient-centric engagement services that support education, access, and adherence across the healthcare ecosystem. We are committed to flexibility, accountability, and excellence-and we are growing! Join our
fully remote team
and make a meaningful impact in healthcare without working in a clinical environment. Position Overview
The
Customer Support & Outreach Representative
provides
white-glove inbound customer support
while also conducting
proactive outbound outreach (teledetailing)
to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast-paced, mission-driven environment. This is a
100% remote, work-from-home position
requiring a dedicated, distraction-free workspace and reliable wired internet connectivity. Key Responsibilities
Deliver professional, empathetic, white-glove service for inbound phone and email inquiries using company-approved scripts, SOPs, and FAQs Properly triage safety-related or adverse event calls and complete warm transfers to internal teams or third-party partners as required Conduct outbound
teledetailing and educational outreach
to: Healthcare professionals (HCPs) EMS agencies School nurses Advocacy and community organizations Promote brand awareness and market education through compliant, personalized interactions Perform timely follow-up to ensure issue resolution and customer satisfaction Accurately document all interactions in CRM systems for reporting, quality assurance, and compliance Meet performance, quality, and productivity metrics Complete additional duties as assigned Qualifications & Experience
Education Associate degree (2-year college) in a related field preferred Experience Minimum of 2 years of relevant experience preferred Prior experience in: Healthcare customer service Call center or contact center environments Pharmaceutical or medical device detailing High-touch or concierge customer service is strongly preferred Skills & Competencies Excellent verbal and written communication skills Strong attention to detail and documentation accuracy Ability to multitask and manage competing priorities Professional phone presence and active listening skills Analytical and problem-solving abilities Comfortable working independently in a remote environment Technology & Work-From-Home Requirements (Required)
Candidates
must provide and maintain their own equipment
that meets the following minimum requirements: Laptop or desktop computer running
Windows 10 or higher
(MacOS not supported) Secondary monitor External
keyboard and mouse Noise-canceling headset
with microphone Video conferencing camera
(webcam) Hard-wired ethernet internet connection
(Wi-Fi not permitted) Private, quiet, distraction-free workspace suitable for HIPAA-compliant conversations Candidates must be able to pass system, connectivity, and environment testing prior to start. Work Schedule
Full-Time: 40 hours per week Hours of operation:
8:00 AM – 7:00 PM EST , Monday through Friday Schedule assigned within operating hours Standard holidays excluded Benefits & Perks
Competitive pay with growth opportunities 100% fully remote work-from-home position Flexible scheduling within business hours DailyPay
– access earned wages instantly Comprehensive benefits package after 90 days: Medical, dental, vision Life and disability insurance 401(k) with company match Ready to Join Us?
If you're detail-oriented, solution-driven, and passionate about delivering exceptional healthcare support, we encourage you to apply today! ✅
3-minute, mobile-friendly application process ✅ Fast-growing healthcare services company ✅ Fully remote opportunity with long-term potential We look forward to connecting with you! Offer of employment is conditioned upon passing a background check.
#J-18808-Ljbffr
About PharmaCentra LLC
PharmaCentra LLC is a leading provider of
customizable healthcare contact center solutions , partnering with pharmaceutical companies, clinical research organizations, insurance providers, hospital systems, and healthcare advocacy groups. Based in Americus, GA, we deliver high-quality, compliant, and patient-centric engagement services that support education, access, and adherence across the healthcare ecosystem. We are committed to flexibility, accountability, and excellence-and we are growing! Join our
fully remote team
and make a meaningful impact in healthcare without working in a clinical environment. Position Overview
The
Customer Support & Outreach Representative
provides
white-glove inbound customer support
while also conducting
proactive outbound outreach (teledetailing)
to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast-paced, mission-driven environment. This is a
100% remote, work-from-home position
requiring a dedicated, distraction-free workspace and reliable wired internet connectivity. Key Responsibilities
Deliver professional, empathetic, white-glove service for inbound phone and email inquiries using company-approved scripts, SOPs, and FAQs Properly triage safety-related or adverse event calls and complete warm transfers to internal teams or third-party partners as required Conduct outbound
teledetailing and educational outreach
to: Healthcare professionals (HCPs) EMS agencies School nurses Advocacy and community organizations Promote brand awareness and market education through compliant, personalized interactions Perform timely follow-up to ensure issue resolution and customer satisfaction Accurately document all interactions in CRM systems for reporting, quality assurance, and compliance Meet performance, quality, and productivity metrics Complete additional duties as assigned Qualifications & Experience
Education Associate degree (2-year college) in a related field preferred Experience Minimum of 2 years of relevant experience preferred Prior experience in: Healthcare customer service Call center or contact center environments Pharmaceutical or medical device detailing High-touch or concierge customer service is strongly preferred Skills & Competencies Excellent verbal and written communication skills Strong attention to detail and documentation accuracy Ability to multitask and manage competing priorities Professional phone presence and active listening skills Analytical and problem-solving abilities Comfortable working independently in a remote environment Technology & Work-From-Home Requirements (Required)
Candidates
must provide and maintain their own equipment
that meets the following minimum requirements: Laptop or desktop computer running
Windows 10 or higher
(MacOS not supported) Secondary monitor External
keyboard and mouse Noise-canceling headset
with microphone Video conferencing camera
(webcam) Hard-wired ethernet internet connection
(Wi-Fi not permitted) Private, quiet, distraction-free workspace suitable for HIPAA-compliant conversations Candidates must be able to pass system, connectivity, and environment testing prior to start. Work Schedule
Full-Time: 40 hours per week Hours of operation:
8:00 AM – 7:00 PM EST , Monday through Friday Schedule assigned within operating hours Standard holidays excluded Benefits & Perks
Competitive pay with growth opportunities 100% fully remote work-from-home position Flexible scheduling within business hours DailyPay
– access earned wages instantly Comprehensive benefits package after 90 days: Medical, dental, vision Life and disability insurance 401(k) with company match Ready to Join Us?
If you're detail-oriented, solution-driven, and passionate about delivering exceptional healthcare support, we encourage you to apply today! ✅
3-minute, mobile-friendly application process ✅ Fast-growing healthcare services company ✅ Fully remote opportunity with long-term potential We look forward to connecting with you! Offer of employment is conditioned upon passing a background check.
#J-18808-Ljbffr