Field Service Representative - Idstein, Germany
Motorola Solutions, Chicago, Illinois, United States, 60290
Overview
Field Service Representative - Idstein, Germany. Relocation assistance provided. This role operates under German labor laws but reports to a U.S. Manager. Location: Germany/EMEA region with travel and field service responsibilities for enterprise LMR networks, primarily for U.S. DoD Federal Government customers. Company overview and department focus: Motorola Solutions develops and connects technologies to protect people, property and places. The US Federal Governments Markets Division (USFGMD) provides world-class communications solutions to the U.S. Federal Government and supports service delivery across presale and post-sale phases. The Federal Systems Technology department supports a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. Responsibilities
Technical Support & Service: Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.
Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in countries including (but not limited to) Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, and Africa.
Perform installation and removal of trunked and conventional LMR systems at assigned locations (Germany, Belgium, United Kingdom, Spain, Italy, Africa, Greece).
System Maintenance & Operations: Operate and maintain equipment for trunked and conventional LMR systems.
Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and all related ancillary subscriber equipment for both trunked and conventional LMR systems.
Provide on-site response, infrastructure equipment repair, local technical support service, and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems.
Customer Interaction & Management: Serve as the primary point of contact for customer resolution, managing and resolving escalated customer issues to successful resolution.
Communicate project updates to the customer and resolve minor administrative actions (e.g., room access). Project scope issues must be reported directly to the supervisor.
Provide user "refresher" training, including first echelon field training for subscribers and trunked radio infrastructure.
Champion the complete Motorola Service and Sales portfolios to support all customer communication needs.
Exercise client-focused behavior and ensure on-time delivery, both externally and internally.
Utilize multi-tasking skills to manage multiple systems and applications during customer interactions.
Administrative & Compliance: Support all established Service Level Agreements (SLA).
Provide administrative reports for recurring/non-recurring contracts and one-time reports requested by management/CSM.
Receive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards. Document this process using the FSED automated MCM Comm Shop 360 program or its replacement.
Qualifications & Experience
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Required Experience: At least 3 years of Radio Frequency (RF) experience and a minimum of 2 years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted.
Certified technician or equivalent qualification in industrial engineering.
Strong knowledge of Motorola Solutions P25 Trunking Network Systems.
Solid working knowledge of Motorola radio systems and their customer applications.
Strong knowledge of communications systems with the ability to interface with customer technical representatives and provide appropriate technical support.
Solid working knowledge of Radio Frequency (RF) theory.
Proficiency in hardware and software tools available for both RF and Networking equipment.
Security & Travel: Ability to receive a security clearance from the U.S. Government and any required position certifications is a condition of continued employment (requires completing a standard form 86 questionnaire).
Must possess a valid U.S. Passport and U.S. driver\'s license.
Must be willing to travel up to 50% across all of EMEA and be in excellent health for traveling requirements.
An EU driver's license is a plus.
Relocation is provided for this role.
Skills & Abilities: Must possess strong interpersonal and communication skills; both spoken and written English language proficiency is required.
Demonstrated ability to use MS applications and Google email/software tools.
In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications.
Sound judgment and decision-making abilities.
Effective problem-solving skills.
Ability to exercise flexibility as situations warrant.
Ability to work well in a team environment.
Target Base Salary Range: $55,000 - $65,000 USD Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. EEO & Benefits
EEO Statement : Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture. If you’d like to join our team but feel that you don’t meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. (web-54bd5f4dd9-d2dbq)
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Field Service Representative - Idstein, Germany. Relocation assistance provided. This role operates under German labor laws but reports to a U.S. Manager. Location: Germany/EMEA region with travel and field service responsibilities for enterprise LMR networks, primarily for U.S. DoD Federal Government customers. Company overview and department focus: Motorola Solutions develops and connects technologies to protect people, property and places. The US Federal Governments Markets Division (USFGMD) provides world-class communications solutions to the U.S. Federal Government and supports service delivery across presale and post-sale phases. The Federal Systems Technology department supports a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. Responsibilities
Technical Support & Service: Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.
Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in countries including (but not limited to) Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, and Africa.
Perform installation and removal of trunked and conventional LMR systems at assigned locations (Germany, Belgium, United Kingdom, Spain, Italy, Africa, Greece).
System Maintenance & Operations: Operate and maintain equipment for trunked and conventional LMR systems.
Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and all related ancillary subscriber equipment for both trunked and conventional LMR systems.
Provide on-site response, infrastructure equipment repair, local technical support service, and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems.
Customer Interaction & Management: Serve as the primary point of contact for customer resolution, managing and resolving escalated customer issues to successful resolution.
Communicate project updates to the customer and resolve minor administrative actions (e.g., room access). Project scope issues must be reported directly to the supervisor.
Provide user "refresher" training, including first echelon field training for subscribers and trunked radio infrastructure.
Champion the complete Motorola Service and Sales portfolios to support all customer communication needs.
Exercise client-focused behavior and ensure on-time delivery, both externally and internally.
Utilize multi-tasking skills to manage multiple systems and applications during customer interactions.
Administrative & Compliance: Support all established Service Level Agreements (SLA).
Provide administrative reports for recurring/non-recurring contracts and one-time reports requested by management/CSM.
Receive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards. Document this process using the FSED automated MCM Comm Shop 360 program or its replacement.
Qualifications & Experience
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Required Experience: At least 3 years of Radio Frequency (RF) experience and a minimum of 2 years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted.
Certified technician or equivalent qualification in industrial engineering.
Strong knowledge of Motorola Solutions P25 Trunking Network Systems.
Solid working knowledge of Motorola radio systems and their customer applications.
Strong knowledge of communications systems with the ability to interface with customer technical representatives and provide appropriate technical support.
Solid working knowledge of Radio Frequency (RF) theory.
Proficiency in hardware and software tools available for both RF and Networking equipment.
Security & Travel: Ability to receive a security clearance from the U.S. Government and any required position certifications is a condition of continued employment (requires completing a standard form 86 questionnaire).
Must possess a valid U.S. Passport and U.S. driver\'s license.
Must be willing to travel up to 50% across all of EMEA and be in excellent health for traveling requirements.
An EU driver's license is a plus.
Relocation is provided for this role.
Skills & Abilities: Must possess strong interpersonal and communication skills; both spoken and written English language proficiency is required.
Demonstrated ability to use MS applications and Google email/software tools.
In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications.
Sound judgment and decision-making abilities.
Effective problem-solving skills.
Ability to exercise flexibility as situations warrant.
Ability to work well in a team environment.
Target Base Salary Range: $55,000 - $65,000 USD Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. EEO & Benefits
EEO Statement : Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture. If you’d like to join our team but feel that you don’t meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. (web-54bd5f4dd9-d2dbq)
#J-18808-Ljbffr